In November of 2013, Fire Command CoIncreceived a call from Ruth S [redacted] of The Estates At North Hills ordering service for their fire extinguishersShe instructed us to put her on automatic servicePrior to this, the office was calling to schedule the appointment of inspection for yearsIn February of 2015, our service tech went to the location to inspect the extinguishersOur technician serviced, inspected and tagged two extinguishers and took out three other extinguishers that required recharges and additional servicingHe left three loaner units so the customer would still be protected during the additional servicingWork order no [redacted] references thisWhen [redacted] signed the work order, she would have seen the details of that day’s service [redacted] claims that our tech brought her an $invoiceHe only had a work order and only verbally told her the pricingLater, once the work order was brought back t o Fire Command’s office, an invoice was produced based on the work order and mailed outOnce the additional servicing was done, the same technician went to the location to return the extinguishersAgain, [redacted] signed the work order (# [redacted] ) [redacted] had two chances to either question the service or reject it entirely, but she did notOnce she received the second bill, she called the office and started rudely speaking to the office manager questioning the billsThe office manager tried to reason with her politelyThe owner went on the phone and also tried to compromise with [redacted] ***, but she became nastier as the phone call went on [redacted] should pay her billThe service was done and she signed two work orders
We spoke with the service tech that went both times to The Estates at North Hills He did not “bum-rush” her It is common practice to specifically explain to the customer he is from Fire Command and he is there to do the inspection of the fire extinguishers Once he explained that, [redacted] gave him the okay to perform the service Also every employee of Fire Command that spoke to [redacted] tried to be as accommodating as possible She raised her voice and became very nasty to whomever she spoke withIn regards to there not being an appointment, prior to [redacted] ***’ employment, they asked to be on automatic service That’s why no one called to set up an appointment Again, why would [redacted] just say something to the service tech when he was there twice? It is not worth arguing over, especially during the holiday season We will credit the bill and cancel the service although we feel we are not in the wrong in this situationSince we are crediting the bill, she should donate the money to Long Island Harvest in spirit of the holiday season
In November of 2013, Fire Command CoIncreceived a call from Ruth S [redacted] of The Estates At North Hills ordering service for their fire extinguishersShe instructed us to put her on automatic servicePrior to this, the office was calling to schedule the appointment of inspection for yearsIn February of 2015, our service tech went to the location to inspect the extinguishersOur technician serviced, inspected and tagged two extinguishers and took out three other extinguishers that required recharges and additional servicingHe left three loaner units so the customer would still be protected during the additional servicingWork order no [redacted] references thisWhen [redacted] signed the work order, she would have seen the details of that day’s service [redacted] claims that our tech brought her an $invoiceHe only had a work order and only verbally told her the pricingLater, once the work order was brought back t o Fire Command’s office, an invoice was produced based on the work order and mailed outOnce the additional servicing was done, the same technician went to the location to return the extinguishersAgain, [redacted] signed the work order (# [redacted] ) [redacted] had two chances to either question the service or reject it entirely, but she did notOnce she received the second bill, she called the office and started rudely speaking to the office manager questioning the billsThe office manager tried to reason with her politelyThe owner went on the phone and also tried to compromise with [redacted] ***, but she became nastier as the phone call went on [redacted] should pay her billThe service was done and she signed two work orders
We spoke with the service tech that went both times to The Estates at North Hills He did not “bum-rush” her It is common practice to specifically explain to the customer he is from Fire Command and he is there to do the inspection of the fire extinguishers Once he explained that, [redacted] gave him the okay to perform the service Also every employee of Fire Command that spoke to [redacted] tried to be as accommodating as possible She raised her voice and became very nasty to whomever she spoke withIn regards to there not being an appointment, prior to [redacted] ***’ employment, they asked to be on automatic service That’s why no one called to set up an appointment Again, why would [redacted] just say something to the service tech when he was there twice? It is not worth arguing over, especially during the holiday season We will credit the bill and cancel the service although we feel we are not in the wrong in this situationSince we are crediting the bill, she should donate the money to Long Island Harvest in spirit of the holiday season