Fire Command Company, Inc.

This business response was received via phone by Revdex.com staff member ***The business stated a battery has been issued free of charge to the consumer and she has decided to continue her business with their company

We spoke with the service tech that went both times to The Estates at North Hills.  He did not “bum-rush” her.  It is common practice to specifically explain to the customer he is from Fire Command and he is there to do the inspection of the fire extinguishers.  Once he explained that, [redacted] gave him the okay to perform the service.   Also every employee of Fire Command that spoke to [redacted] tried to be as accommodating as possible.  She raised her voice and became very nasty to whomever she spoke with. In regards to there not being an appointment, prior to [redacted]’ employment, they asked to be on automatic service.  That’s why no one called to set up an appointment.  Again, why would [redacted] just say something to the service tech when he was there twice? It is not worth arguing over, especially during the holiday season.  We will credit the bill and cancel the service although we feel we are not in the wrong in this situation. Since we are crediting the bill, she should donate the money to Long Island Harvest in spirit of the holiday season.

In November of 2013, Fire Command Co. Inc. received a call from Ruth S[redacted] of The Estates At North Hills ordering service for their fire extinguishers. She instructed us to put her on automatic service. Prior to this, the office was calling to schedule the appointment of inspection for years. In...

February of 2015, our service tech went to the location to inspect the extinguishers. Our technician serviced, inspected and tagged two extinguishers and took out three other extinguishers that required recharges and additional servicing. He left three loaner units so the customer would still be protected during the additional servicing. Work order no. [redacted] references this. When [redacted] signed the work order, she would have seen the details of that day’s service. [redacted] claims that our tech brought her an $85.00 invoice. He only had a work order and only verbally told her the pricing. Later, once the work order was brought back t o Fire Command’s office, an invoice was produced based on the work order and mailed out. Once the additional servicing was done, the same technician went to the location to return the extinguishers. Again, [redacted] signed the work order (#[redacted]). [redacted] had two chances to either question the service or reject it entirely, but she did not. Once she received the second bill, she called the office and started rudely speaking to the office manager questioning the bills. The office manager tried to reason with her politely. The owner went on the phone and also tried to compromise with [redacted], but she became nastier as the phone call went on. [redacted] should pay her bill. The service was done and she signed two work orders.

Review: A while ago I contacted you regarding the situation with this company. A tech arrived to my location with an $85 invoice to inspect the fire extinguishers. I said okay and then I never saw him again. Unbeknownst to me, the tech took several of our fire extinguishers with him and brought them back sometime later with and I started receiving bills totaling $240.71. When I called the office to question these charges, I was rudely told that "this is how this is done". I then asked who ordered this service. I was advised that Ruth S[redacted] ordered this service - the only problem with that is Ruth retired July 2014. I then spoke to the owner of the company, who proceeded to rudely insult me. I just received another phone call today from Fire Command regarding the billing,. which I did not authorize in the first place.Desired Settlement: I do not believe that I should pay for services that were not requested by an authorized signer of this company. I feel that I was "bum-rushed" by this tech and he took advantage of me.

Business

Response:

In November of 2013, Fire Command Co. Inc. received a call from Ruth S[redacted] of The Estates At North Hills ordering service for their fire extinguishers. She instructed us to put her on automatic service. Prior to this, the office was calling to schedule the appointment of inspection for years. In February of 2015, our service tech went to the location to inspect the extinguishers. Our technician serviced, inspected and tagged two extinguishers and took out three other extinguishers that required recharges and additional servicing. He left three loaner units so the customer would still be protected during the additional servicing. Work order no. [redacted] references this. When [redacted] signed the work order, she would have seen the details of that day’s service. [redacted] claims that our tech brought her an $85.00 invoice. He only had a work order and only verbally told her the pricing. Later, once the work order was brought back t o Fire Command’s office, an invoice was produced based on the work order and mailed out. Once the additional servicing was done, the same technician went to the location to return the extinguishers. Again, [redacted] signed the work order (#[redacted]). [redacted] had two chances to either question the service or reject it entirely, but she did not. Once she received the second bill, she called the office and started rudely speaking to the office manager questioning the bills. The office manager tried to reason with her politely. The owner went on the phone and also tried to compromise with [redacted], but she became nastier as the phone call went on. [redacted] should pay her bill. The service was done and she signed two work orders.