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Fire Command Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Basically, the service tech "bum-rushed" me What I mean by that is that he just came in like a bull in a china shop and said I'm here to do I have spoken to several reputable fire extinguisher companies in Nassau County, including the Fire Marshall himself, and was told that a service tech is never sent out unless the customer calls for the service, which I clearly did not.In addition, I take exception to the comments that I was mean or rude to anyone on the phone with that company Quite the contrary, they could use a lesson or two on how to talk to people over the phone, including the owner of the company I was repeatedly told by the staff and the owner that "this is how they do business and this is how it's done, we don't call" whenever I asked for a reason why I wasn't contacted prior to their tech coming to my property No appointment was ever made What kind of answer is that in trying to resolve a situation?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.However, the comments about me raising my voice were completely out of line It was his employees who were rude, negative and raising their voices.I still say that I was "bum-rushed" and taken advantage of with this practice of just showing up to a place of business - you should make it clear that this is an automatic service THIS WAS NEVER DONE.Lastly, thanks for the advice about donating the money, but I think the world would be a better place if you performed that act of charity considering how I was treated by the principal and employees of your company
Sincerely,
*** ***

In November of 2013, Fire Command Co. Inc. received a call from Ruth S[redacted] of The Estates At North Hills ordering service for their fire extinguishers. She instructed us to put her on automatic service. Prior to this, the office was calling to schedule the appointment of inspection for years. In...

February of 2015, our service tech went to the location to inspect the extinguishers. Our technician serviced, inspected and tagged two extinguishers and took out three other extinguishers that required recharges and additional servicing. He left three loaner units so the customer would still be protected during the additional servicing. Work order no. [redacted] references this. When [redacted] signed the work order, she would have seen the details of that day’s service. [redacted] claims that our tech brought her an $85.00 invoice. He only had a work order and only verbally told her the pricing. Later, once the work order was brought back t o Fire Command’s office, an invoice was produced based on the work order and mailed out. Once the additional servicing was done, the same technician went to the location to return the extinguishers. Again, [redacted] signed the work order (#[redacted]). [redacted] had two chances to either question the service or reject it entirely, but she did not. Once she received the second bill, she called the office and started rudely speaking to the office manager questioning the bills. The office manager tried to reason with her politely. The owner went on the phone and also tried to compromise with [redacted], but she became nastier as the phone call went on. [redacted] should pay her bill. The service was done and she signed two work orders.

We spoke with the service tech that went both times to The Estates at North Hills.  He did not “bum-rush” her.  It is common practice to specifically explain to the customer he is from Fire Command and he is there to do the inspection of the fire extinguishers.  Once he explained that, [redacted] gave him the okay to perform the service.   Also every employee of Fire Command that spoke to [redacted] tried to be as accommodating as possible.  She raised her voice and became very nasty to whomever she spoke with. In regards to there not being an appointment, prior to [redacted]’ employment, they asked to be on automatic service.  That’s why no one called to set up an appointment.  Again, why would [redacted] just say something to the service tech when he was there twice? It is not worth arguing over, especially during the holiday season.  We will credit the bill and cancel the service although we feel we are not in the wrong in this situation. Since we are crediting the bill, she should donate the money to Long Island Harvest in spirit of the holiday season.

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