Fire & Ice Heating & Air Conditioning Reviews (%countItem)
I have a steam boiler system and radiators that were causing problems and there are not a lot of people that work on them. I had a few radiators that were leaking and I thought they would have to be replaced. Michael suggested changing steam valves and checking the radiators because that may be all they needed and not to be replaced. I liked his fair approach and he was correct. Michael had assessed the situation, explained what needed to be done and provided me with a prompt, reasonable quote with the scope of the work detailed All the radiators were in working order and we did not have to replace any of them (huge savings.) My boiler was over 40 years old so I was not surprised that it needed to be replaced. Once again, I was given a detailed quote for all the work. Michael and John arrived on the day and time they said they would be at my home. The work took two and a half days. They explained everything they were doing and answered all my questions in an understandable manner. They cleaned up absolutely everything to the point that outside of the new boiler you would never had known they were there. Both stayed until the system had fired up and made sure it worked fine. They had to come back for some minor adjustments, which they said might come up. Both showed up promptly and stayed to make sure the issue was resolved. Michael and John know their business and are extremely knowledgeable. These men are professional, respectful and couldn't have been nicer. Michael and John exemplify customer service. I have never had work done before by such caring, honest people. Every business could learn from them regarding their work and their outstanding customer service. I would recommend them to anyone. Thanks Michael and John for the great job!! As a side note, they noticed that my water heater was not vented properly and could potentially be leaking carbon monoxide. They fixed it at no charge because it was not safe. Talk about above and beyond. You guys are THE BEST!!!
Michael is a very hard, dedicated worker and really cares about doing his job to the satisfaction of the customer. We had a new furnace and air conditioner installed. We had a problem with old wiring but Michael and John worked thru it and made sure the problem was fixed and they did not abandon us on a 95 degree day!
Michael has to be the most caring person. He is positive and honest. My water heater was leaking carbon monoxide. He wouldn't leave until it was resolved. He could tell I was so worried about it moving into this new home a dog and 4 puppies. He went out above and beyond. Went to *** and bought me a carbon monoxide detector just to ease my mind on top of going on the roof on a rainy day because I was moving in that day and needed it fixed. There's nobody else i'd call. Really. He was very reasonable with the price and will work with you on pricing. He also let me call him several times when I needed him and was a doll. You won't regret it.