Fire Insurance Repair Experts

[redacted] Attachments11:AM (minutes ago)to me, [redacted] [redacted] Ref: ***We have completed the repair of the tile floor some time ago It is completed.The carpeting was installed per industry standards, in fact Ms [redacted] is the carpeting representative for the carpeting manufacturer Mohawk She contacted the outside representative from Mohawk that deals with product, the opinion of the manufacturer is that the carpeting was installed as per standard industry practices.Please see attached where Ms [redacted] and prepared a quick note stating that all issues have been taken care of.Ms [redacted] also stated you could contact her by phone if you need to, her number is [redacted] Thanks,***Fire Insurance Repair Experts

We had to wait on the City for plans and permits to be approved before we could move forward with the construction of this home The roof had been covered during the bad weather and has since been replaced As far as materials, we use a minimum of industry standard or above, based on client's insurance estimate We have been moving forward with this project and will continue to do so until its completion

Not under contract with this person Fire Insurance Repair Experts completed the repairs [redacted] , the homeowner, tried to file a claim with our Bonding Company Our Bonding Company after investigation, denied their claimFire Insurance Repair Experts completed the repairs [redacted] , the homeowner, tried to file a claim with our Bonding Company Our Bonding Company after investigation, denied their claimassistance in getting additional coverage awarded from their insurance carrier towards the additional soot that entered [redacted] ’s home due to a failure of the Heating/ Cooling system The Heating and Cooling system needed to be replaced due to the original fire damage This was discovered AFTER the repairs were completed The replacement of the Heating / Cooling system was NOT on our original contract to replace [redacted] never withdrew the complaintAgain, FIRE was not under contract nor were we responsible for the failing of the Heating and Cooling systemWe offered to provide [redacted] with assistance, however [redacted] never held up her part of the agreement which was established at the Mediation.BB

Thank you for your emailI have already attempted to work with the contractor, I had [redacted] also attempt to mediate, and we have attempted/are attempting to mediate (they have already cancelled once when they knew our legal adviser was unavailable)So I don't think having Revdex.com attempt is going to result in anything different except a refusal to respond(But I may change my mind someone down the line and could contact again, right?) Short answer - FYI, I am hoping that Revdex.com having them up on your sight may prevent even one family from having to endure the agony of what we are going throughThank you, ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] FIRE has yet to fix the issues which were identified by [redacted] in The bond company determined that this case is only resolvable by a "Trier of Fact." The CSLB is continuing their investigation into the possibly illegal actions of FIRE FIRE has responded to the complaint but continues to maintain that they have no responsibility to [redacted] They continue to state that they would be willing to assist ONLY if [redacted] withdraws the CSLB complaint/> Regards, [redacted]

Thank you for your email. I have already attempted to work with the contractor, I had [redacted] also attempt to mediate, and we have attempted/are attempting to mediate (they have already cancelled once when they knew our legal adviser was unavailable). So I don't think having Revdex.com attempt is...

going to result in anything different except a refusal to respond. (But I may change my mind someone down the line and could contact again, right?)
Short answer - FYI, I am hoping that Revdex.com having them up on your sight may prevent even one family from having to endure the agony of what we are going through.
Thank you,
[redacted]

Not under contract with this person . Fire Insurance Repair Experts completed the repairs.  [redacted], the homeowner, tried to file a claim with our Bonding Company.  Our Bonding Company after investigation, denied their claim. Fire Insurance Repair Experts completed the repairs.  [redacted], the homeowner, tried to file a claim with our Bonding Company.  Our Bonding Company after investigation, denied their claim. assistance in getting additional coverage awarded from their insurance carrier towards the additional soot that entered [redacted]’s home due to a failure of the Heating/ Cooling system.  The Heating and Cooling system needed to be replaced due to the original fire damage.  This was discovered AFTER the repairs were completed.  The replacement of the Heating / Cooling system was NOT on our original contract to replace.  [redacted] never withdrew the complaint. Again, FIRE was not under contract nor were we responsible for the failing of the Heating and Cooling system. We offered to provide [redacted] with assistance, however [redacted] never held up her part of the agreement which was established at the Mediation.BB

We had to wait on the City for plans and permits to be approved before we could move forward with the construction of this home.  The roof had been covered during the bad weather and has since been replaced.  As far as materials, we use a minimum of industry standard or above, based...

on client's insurance estimate.  We have been moving forward with this project and will continue to do so until its completion.

[redacted] <[redacted]@thefireexperts.com>Attachments11:55 AM (6 minutes ago)to me, [redacted] 
[redacted]
Ref:  [redacted]We have completed the repair of the tile floor some time ago.  It is completed.The carpeting was installed per...

industry standards, in fact Ms. [redacted] is the carpeting representative for the carpeting manufacturer Mohawk.  She contacted the outside representative from Mohawk that deals with product, the opinion of the manufacturer is that the carpeting was installed as per standard industry practices.Please see attached where Ms. [redacted] and prepared a quick note stating that all issues have been taken care of.Ms. [redacted] also stated you could contact her by phone if you need to, her number is [redacted]Thanks,[redacted]Fire Insurance Repair Experts877.924.7315

---------- Forwarded message ----------From: [redacted] <[redacted]>Date: Wed, May 6, 2015 at 9:01 PMSubject: Re: You have a new message from the Revdex.comTo: General Mailbox <[email protected]>In response to the questions posted on case #[redacted]No there has been no legally binding resolution. The mediation was voluntary and resolved nothing.We are seeking $99,965.00 to cover all expenses associated with returning the home to its pre-fire condition.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. FIRE has yet to fix the issues which were identified by [redacted] in 2014. The bond company determined that this case is only resolvable by a "Trier of Fact." The CSLB is continuing their investigation into the possibly illegal actions of FIRE.
FIRE has responded to the complaint but continues to maintain that they have no responsibility to [redacted]. They continue to state that they would be willing to assist ONLY if [redacted] withdraws the CSLB complaint. />
Regards,
[redacted]

F.I.R.E. does not deserve even 1 star. Be careful when working with this company, they are a scam and are untrustworthy. They have worked on my property without a permit or an approval by my city. F.I.R.E. company is unprofessional and unreliable. They have also filed claims to my insurance for services that have not been performed well or not at all. Our contract started on December 25, 2015 and till this day March 6, 2017 they have still not completed their job. Over a year on repairs just for a garage and a house porche. After we settled the claim with my insursnce, and also accepting and cashing the insurance claim check, they did not advance on their repairs and at this point, I don't know if they suddenly disappeared or if they will come back to continue working. For these reasons, I filed a complaint to the CSLB.

Review: Contractors employees chipped tile in Kitchen during kitchen remodel and carpet contractor installed has side match and other installation issues.Desired Settlement: Replacement of carpet and repair or replacement of tile

Business

Response:

[redacted] <[redacted]@thefireexperts.com>Attachments11:55 AM (6 minutes ago)to me, [redacted]

Ref: [redacted]We have completed the repair of the tile floor some time ago. It is completed.The carpeting was installed per industry standards, in fact Ms. [redacted] is the carpeting representative for the carpeting manufacturer Mohawk. She contacted the outside representative from Mohawk that deals with product, the opinion of the manufacturer is that the carpeting was installed as per standard industry practices.Please see attached where Ms. [redacted] and prepared a quick note stating that all issues have been taken care of.Ms. [redacted] also stated you could contact her by phone if you need to, her number is [redacted]Thanks,[redacted]Fire Insurance Repair Experts877.924.7315

Review: Breach of contract, the company did not do the work in the way it was agreed upon, their workmanship is below the industry standard. They submitted documentation to the insurance company stating high quality materials and then installed lower grade materials. They filed claims with the insurance company for services not performed and materials not supplied. Due to their incompetence the interior of the home that was supposed to be cleaned and restored to a pre-fire condition is still covered in soot.Desired Settlement: Attempts to remedy this without legal involvement were unsuccessful. We are now attempting to mediate but the company is dragging its feet, refusing to supply requested copies of their license, liability and worker's compensation insurance, and cancelled an agreed upon scheduled mediation appointment.

Consumer

Response:

Thank you for your email. I have already attempted to work with the contractor, I had [redacted] also attempt to mediate, and we have attempted/are attempting to mediate (they have already cancelled once when they knew our legal adviser was unavailable). So I don't think having Revdex.com attempt is going to result in anything different except a refusal to respond. (But I may change my mind someone down the line and could contact again, right?)