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Fire Pros

2710 Northridge Dr NW Ste F, Grand Rapids, Michigan, United States, 49544-9112

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Firepros was hired for the fire suppression system.After requesting a copy of all work done 4 months into the project, was told that no work was done
Firepros was hired on 11/28/17 to draw up and submit plans for a fire suppression system. Mechanical drawings were sent that day to firepros. On 1/25/18 another set of plans was emailed to firepros. The same plans were sent, by request of firepros, on 1/30/18. on 2/9/18 I called firepros to check on progress. I was informed that everything was moving forward. I called again on 2/26, 3/2, 3/12 and 3/13. I emailed on 2/20 asking for updates as well. None of these calls or emails were returned. on 3/9 I was able to reach the employee that I was working with on this project. I was informed that the plans were finished and already submitted to the state for inspection. I was told that I would also receive a copy of all work done on the following monday as well as get an appointment time set up in order to finish the work needed on-site.
On tuesday 3/13 I reached out to the company twice requesting the follow-up that was promised. no phone calls were returned to me.
on wednesday 3/14 I called again requesting to speak to someone higher up in the company that could give me some answers as to were my project was standing.
After talking to someone, I was told that he would look into it and contact me as soon as possible. That was at 10:46am
I received a call back at 1:24pm informing me that as to date, in his words "absolutely no work has been done."
I am now going through a different company but this has set back my expected opening date substantially.

Desired Outcome

I wish that other businesses that plan to use this company can find this information so as to be able to follow up on work promised by firepros and hopefully never get put in the situation that i am in now

Fire Pros Response • Apr 25, 2018

Mr.,
We completely understand your frustration in not being able to find resolution for this problem after many attempts. That is not the level of customer service we strive to provide our customers. We assure you that your complaint and feedback will give the opportunity to help to improve our service further.
We have taken action to ensure a better communication and follow through our staff. Our management team is always available to assist and ensure our customers experience excellent service.
Thank you again for taking the time to bring your concerns to our attention.
Management Team,
Fire Pros Inc.

Customer Response • Apr 26, 2018

(The consumer indicated he/she ACCEPTED the response from the business.)

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Address: 2710 Northridge Dr NW Ste F, Grand Rapids, Michigan, United States, 49544-9112

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