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Fire Protection Service Corporation

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Fire Protection Service Corporation Reviews (8)

[redacted] signed up with Link Interactive on June 2nd He came to us with his own equipment that he had purchased from a different security providerHe didn't purchase any equipment from usdays after signing up he decided to cancel since he found service for less money elsewhereDuring these days we never were able to get him set up to unlock his panel [redacted] never paid for anything because no service was ever provided Because of this we never had access to his panelThe panel is still locked from his previous security companymonths later [redacted] called in on 3/24/and asked us to unlock his panelWe told him we never had access to his panel so the "lock" that is on his panel isn't from usIt is from his previous security providerWe gave him every code we had and tried to help him even though he never really was a customer of oursWe again tried reaching out via a phone call and left a message so we could go through the numbers againUnfortunately [redacted] needs to call the company he bought the panel from and get the unlock code from themWe are unable to help him and if we could unlock it we'd be happy to do so

*** moved and took the equipment we sold him to the new houseHe hoped it would work with the existing equipment at the new house he just boughtUnfortunately we weren't able to get it up and runningOn 3/17/we overniga new panel free of charge even though the panel that failed him
didn't come from usWe have let the customer know that we will refund him for January, February and March and let him out of the remainder of his contract

“We were very sorry to hear of this customer’s experience with our company. We care deeply about our customers and make concerted efforts to ensure that during our sales and cancellation processes that we are clear about invoicing amounts and the terms of our agreements. Even though we
do have a signed agreement noting the month term with this customer, based on the complaint it is obvious we did not make it clear to him, or his team, what the term was and we are truly sorry about that. We apologize for the poor customer service that the customer received from our company during the cancellation process and we will use this as a learning experience so that we can better serve our customers in the future. As a courtesy to this customer, and to show our good faith, we will credit the full balance of their account and nullify the remaining term of the agreement.”

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** **

We spoke with [redacted] and told her that part of the delay was we didn't get her equipment until Feb 14th. The refund was supposed to be processed 3 days later but the person in our company that processes those was out sick. The refund of $428.00 was processed today Feb 21 2017.

[redacted] signed up with Link Interactive on June 2nd 2016. He came to us with his own equipment that he had purchased from a different security provider. He didn't purchase any equipment from us. 8 days after signing up he decided to cancel since he found service for less money elsewhere. During these...

8 days we never were able to get him set up to unlock his panel. [redacted] never paid for anything because no service was ever provided.  Because of this we never had access to his panel. The panel is still locked from his previous security company. 9 months later [redacted] called in on 3/24/2017 and asked us to unlock his panel. We told him we never had access to his panel so the "lock" that is on his panel isn't from us. It is from his previous security provider. We gave him every code we had and tried to help him even though he never really was a customer of ours. We again tried reaching out via a phone call and left a message so we could go through the numbers again. Unfortunately [redacted] needs to call the company he bought the panel from and get the unlock code from them. We are unable to help him and if we could unlock it we'd be happy to do so.

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Address: 4155 Harrison Blvd, Ogden, Utah, United States, 84403-2463

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