Fire Safety Products, Inc.

Please be advised that we told Mr*** not to pay his bill and he insisted that he pay - we will not be going back to service this customer, his excuse for not staying is he has to drive minutes home, this is a hour one way trip for us, hour drive totalWe feel that he was being unreasonable in not being able to stayAs I stated in our last email, we will not be servicing this customer in the futureI did advise Mr*** not to pay his bill and to find someone to service him in the future, it was ultimately his choice to pay
Please close this case

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
We have paid the $400 fee on 9/24/2014.  Even after coming back twice, you still did not finish cleaning the air vent over the oven.  If you want to come back and do the job right, that would be OK.  Otherwise,  I will never do business with you again.
Regards,
[redacted]

We advised Mr. [redacted] that he would need to stay onsite during his hood cleaning, since we had spent in excess of 12 hours on the job and it is normally billed at a rate of $100.00 per hour. We went out again on Saturday 9/20/2014 and he was suppose to stay the entire time, he left shortly upon us...

arriving and left his cook there to stay with us. The cook was satisfied with the cleaning, however he call my employees the following morning to complain yet again. I have video of the job and we are satisfied. Since this is the fourth time I have been there and he has refused to stay each time, we will not be going back. He needs to pay his bill of $400.00 or I can bill him for the total amount of time spent on the job.
We had problems with an employee cleaning hoods under the table for cash and this was one of his faithful customers, so Mr. [redacted] was paying that cleaner $250.00 cash - we have since turned that employee in to the local authorities and a case is being pursued through the district attorneys office. 
If you have any questions, please feel free to call me.

Review: Hello, my name is [redacted], I am the manager of my dads restaurant called [redacted] in [redacted] Virginia. A couple weeks ago I called fire safety to come and clean the hood in the kitchen, they did a horrible job, I don't know how they are in business if they do these kinds of works. the first time they said that there machine did not work, they said will come next week and clean it up good they came and supposedly cleaned it. I got up in the ladder checked myself it was still the same as the first time I was mad I called them back told them what job there employees did they said ill call u back on Monday, its been a week today and I have not received a call yet.. there charging me $400 dollars for a horrible services the did. I have pictures and every thing you need. reach me at my e-mail if you need them... [redacted] or you could reach me at work # [redacted] or cell [redacted] hope to here from you soon.Desired Settlement: for them to come do the job right or don't pay them for the poor job they did

Business

Response:

We advised Mr. [redacted] that he would need to stay onsite during his hood cleaning, since we had spent in excess of 12 hours on the job and it is normally billed at a rate of $100.00 per hour. We went out again on Saturday 9/20/2014 and he was suppose to stay the entire time, he left shortly upon us arriving and left his cook there to stay with us. The cook was satisfied with the cleaning, however he call my employees the following morning to complain yet again. I have video of the job and we are satisfied. Since this is the fourth time I have been there and he has refused to stay each time, we will not be going back. He needs to pay his bill of $400.00 or I can bill him for the total amount of time spent on the job.

We had problems with an employee cleaning hoods under the table for cash and this was one of his faithful customers, so Mr. [redacted] was paying that cleaner $250.00 cash - we have since turned that employee in to the local authorities and a case is being pursued through the district attorneys office.

If you have any questions, please feel free to call me.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

We have paid the $400 fee on 9/24/2014. Even after coming back twice, you still did not finish cleaning the air vent over the oven. If you want to come back and do the job right, that would be OK. Otherwise, I will never do business with you again.

Regards,

Business

Response:

Please be advised that we told Mr. [redacted] not to pay his bill and he insisted that he pay - we will not be going back to service this customer, his excuse for not staying is he has to drive 45 minutes home, this is a 3 hour one way trip for us, 6 hour drive total. We feel that he was being unreasonable in not being able to stay. As I stated in our last email, we will not be servicing this customer in the future. I did advise Mr. [redacted] not to pay his bill and to find someone to service him in the future, it was ultimately his choice to pay.

Please close this case

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,