I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have paid the $fee on 9/24/ Even after coming back twice, you still did not finish cleaning the air vent over the oven If you want to come back and do the job right, that would be OK Otherwise, I will never do business with you again Regards, [redacted] ***
We advised Mr [redacted] that he would need to stay onsite during his hood cleaning, since we had spent in excess of hours on the job and it is normally billed at a rate of $per hourWe went out again on Saturday 9/20/and he was suppose to stay the entire time, he left shortly upon us arriving and left his cook there to stay with usThe cook was satisfied with the cleaning, however he call my employees the following morning to complain yet againI have video of the job and we are satisfiedSince this is the fourth time I have been there and he has refused to stay each time, we will not be going backHe needs to pay his bill of $or I can bill him for the total amount of time spent on the job We had problems with an employee cleaning hoods under the table for cash and this was one of his faithful customers, so Mr [redacted] was paying that cleaner $cash - we have since turned that employee in to the local authorities and a case is being pursued through the district attorneys office If you have any questions, please feel free to call me
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below We have paid the $fee on 9/24/ Even after coming back twice, you still did not finish cleaning the air vent over the oven If you want to come back and do the job right, that would be OK Otherwise, I will never do business with you again Regards, [redacted] ***
We advised Mr [redacted] that he would need to stay onsite during his hood cleaning, since we had spent in excess of hours on the job and it is normally billed at a rate of $per hourWe went out again on Saturday 9/20/and he was suppose to stay the entire time, he left shortly upon us arriving and left his cook there to stay with usThe cook was satisfied with the cleaning, however he call my employees the following morning to complain yet againI have video of the job and we are satisfiedSince this is the fourth time I have been there and he has refused to stay each time, we will not be going backHe needs to pay his bill of $or I can bill him for the total amount of time spent on the job We had problems with an employee cleaning hoods under the table for cash and this was one of his faithful customers, so Mr [redacted] was paying that cleaner $cash - we have since turned that employee in to the local authorities and a case is being pursued through the district attorneys office If you have any questions, please feel free to call me
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***