I had my vehicle serviced for it's 50,mile checkup and while I was there the service person checking me in had mentioned there was a recall on the sunroof that needed to be fixedI told him this would be fineI picked up my vehicle later in the afternoon and when I got on the road I noticed that the sunglass case that's built into my vehicle next to the sunroof was broken and would no longer closeWhen I turned in my vehicle the sunglass case was closedI called and met with the service manager, J*** *** who looked at the sunglass holder in my carHe went over what was done to the vehicle and said that there would be no reason for the technician to touch the sunglass holderI told him the sunglass holder was not broke when I turned it in but either way I would need it fixed as I can't see out of my rearview mirror*** *** said he would go ahead and get an estimate on the sunglass visor, speak with the technician and get back to meAfter a few weeks of not hearing from them I called and finally spoke with *** in the service department He informed me that *** *** spoke with the technician and claims when he was backing up the vehicle he couldn't see the rearview mirror in its original position so he closed the sunglass visorPlease note, he was able to "close" the visor when the car was in their careI've had my car serviced here a few times with no problems in the past but I am very disappointed that they would not take responsibilty for something they broke and replace the sunglass holderI will not be returning for any further service for fear something else might get broke in their care
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
We have had the issue causing the noise fixed at no expense to Mr*** and he is
very happy We are currently in the process of arranging for repairs to correct the issue with his tailgate*** ***
will be doing to repair and Berlgund will be paying for the repairs and giving
Mr*** a loaner vehicle to drive while repairs are being performed
Berglund Chevrolet has a follow-up company call our customers to determine if they feel that they have been properly taken care of. During the follow-up call Thursday evening, Mr. [redacted] expressed his concerns. [redacted], Berglund Chevrolet’s Fixed Operations Director called...
Mr. [redacted] Friday morning and discussed his concerns. The vehicle had a previous repair that the customer was unaware of. During the new repair of the bumper cover, Berglund discovered that there was a previous sub-standard repair to the opposite side of the bumper cover. During installation, the previous repair cracked.
After hearing Mr. [redacted]’s concerns, and in the interest of customer satisfaction, Berglund replaced the bumper cover at no charge to the customer. [redacted] also addressed Mr. [redacted]’s concerns about communication with the appropriate personnel at the Body Shop.
Mr. [redacted] had filed this complaint with the Revdex.com prior to speaking with [redacted]. [redacted]. [redacted] called Mr. [redacted] March 4th to verify that he is happy now, and he is.
[redacted]
General Manager
I had my vehicle serviced for it's 50,mile checkup and while I was there the service person checking me in had mentioned there was a recall on the sunroof that needed to be fixedI told him this would be fineI picked up my vehicle later in the afternoon and when I got on the road I noticed that the sunglass case that's built into my vehicle next to the sunroof was broken and would no longer closeWhen I turned in my vehicle the sunglass case was closedI called and met with the service manager, J*** *** who looked at the sunglass holder in my carHe went over what was done to the vehicle and said that there would be no reason for the technician to touch the sunglass holderI told him the sunglass holder was not broke when I turned it in but either way I would need it fixed as I can't see out of my rearview mirror*** *** said he would go ahead and get an estimate on the sunglass visor, speak with the technician and get back to meAfter a few weeks of not hearing from them I called and finally spoke with *** in the service department He informed me that *** *** spoke with the technician and claims when he was backing up the vehicle he couldn't see the rearview mirror in its original position so he closed the sunglass visorPlease note, he was able to "close" the visor when the car was in their careI've had my car serviced here a few times with no problems in the past but I am very disappointed that they would not take responsibilty for something they broke and replace the sunglass holderI will not be returning for any further service for fear something else might get broke in their care
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***
We have had the issue causing the noise fixed at no expense to Mr*** and he is
very happy We are currently in the process of arranging for repairs to correct the issue with his tailgate*** ***
will be doing to repair and Berlgund will be paying for the repairs and giving
Mr*** a loaner vehicle to drive while repairs are being performed
Berglund Chevrolet has a follow-up company call our customers to determine if they feel that they have been properly taken care of. During the follow-up call Thursday evening, Mr. [redacted] expressed his concerns. [redacted], Berglund Chevrolet’s Fixed Operations Director called...
Mr. [redacted] Friday morning and discussed his concerns. The vehicle had a previous repair that the customer was unaware of. During the new repair of the bumper cover, Berglund discovered that there was a previous sub-standard repair to the opposite side of the bumper cover. During installation, the previous repair cracked.
After hearing Mr. [redacted]’s concerns, and in the interest of customer satisfaction, Berglund replaced the bumper cover at no charge to the customer. [redacted] also addressed Mr. [redacted]’s concerns about communication with the appropriate personnel at the Body Shop.
Mr. [redacted] had filed this complaint with the Revdex.com prior to speaking with [redacted]. [redacted]. [redacted] called Mr. [redacted] March 4th to verify that he is happy now, and he is.
[redacted]
General Manager