Fire Secure

To Whom it may concern,It has always been Champion policy in writing on the original contract the customer has signed and the warranty card they receive that parts, labor and material are covered for lifetime free of charge However in writing and bold print it states that after year two there is a trip charge, no charge on the parts labor and materialCustomers free trip charge was actually extended from the two year to Five year free which I have attached both having customers signature I have also attached a survey in which Customer states we address even the smallest concerns Customer has admitted his paperwork states this and we feel that this should not be a complaint on our record Champion has not done anything to deceive the customer or alter their window warrantyCustomer has also stated he has had or service requests since purchasing the windows and we have always fulfilled the service to Customers satisfaction, and do not understand how he feels he would have problems with Champion A problem would be if we fail to honor warranty or perform service There is not a product manufactured on the market that never requires service of some sort, and a quality company will stand behind their warranty which we have done and will continue to doIf there are any further questions please feel free to contact me at your convenience However we still feel that this is a complaint that should not be listed on Champions Revdex.com recordThank youTim

Revdex.com: Although the work was completed on 8/17/15, I disagree with their statement "We are attempting to satisfy Customer even to the point of waiving any related charges to the written warranty"The process to have warranty replacements for most of the windows originally installed by Champion began on March 12, I never asked for the waiving of the $chargeIt was immediately offered by Champion as a way to shut me up.This was a painful exercise in which I had to follow up with Champion MANY MANY times before asking for Revdex.com assistance.I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me Regards, William Neal