Sent: Thursday, June 18, 9:AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] I agree with Mr [redacted] in his assessment of Mr [redacted] 's exercise of poor judgement by his going up Mr [redacted] driveway This is against the procedures as outlined for all AGS personnel I apologize profusely to Mr [redacted] and anyone else who may have been at his homeUnfortunately, both Mr [redacted] and the salesmen he was with were both new to the company and though still in training were anxious to try to make a sale on their own The salesman with Mr [redacted] mentioned he had seen the homeowner in the back yard and so without thinking Mr [redacted] went up the drive to try and say, "Hello" and was afraid Mr [redacted] might not hear the doorbell My understanding from Mr [redacted] statement is that he did not hear nor respond to the "Hello" Regardless, Mr [redacted] should not have been up the driveway, and this has been reinforced in both sales meetings since the occurranceAgain, Mr [redacted] has my sincere apology along with a thank you for bringing this to my attention It is definitely not the AGS LLC method of operationDottie [redacted] AGS LLC Always Great Service Mills Rd#Cypress, TX (O) 713-952- (F) [email protected]
Customer made a payment of $20,towards the balanceI agreed to close the claim once the check cleared the bankIf the customer does
not pay the balance of $15,I will file another claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Thursday, June 18, 3:PM To: drteamSubject: Regarding my complaint,, Houston Revdex.com assigned ID ***, against AGS, LLC (roofing company) filled 5/28/Houston Revdex.com dispute Resolution Department, I am in receipt of your e-mail notice of the response by AGS, LLC to the complaint I filed with the Revdex.com regarding what I considered to be inappropriate sales activity by a representative of this company at my homeThis response was provided by a Msdottie *** Ms*** does not identify her position with AGS, LLC but I am assuming she can speak with full authority for the management of this company. The explanation for this particular sales activity at my home seems to be that it was do to over anxiousness to make a sale by inexperienced people representing this companyWhile there is no specific commitment to not conduct similar activities in my subdivision I take it from their comments that is not their accepted way of doing business and that it will not happen again either in my subdivision or elsewhereI accept this apology and explanation of this aberration to sales practices by AGS, LLC and also would like to thank the Houston Revdex.com for their assistance in helping to bring this complaint to a satisfactory conclusion *** ***
Revdex.com:
This letter is to inform you that AGS, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/12/2:13:PM and assigned ID ***
Regards,
Jeanne ***
Sent: Thursday, June 18, 2015 9:31 AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] I agree with Mr. [redacted] in his assessment of Mr. [redacted]'s exercise of poor judgement by his going up Mr. [redacted] driveway. This is against the...
procedures as outlined for all AGS personnel. I apologize profusely to Mr. [redacted] and anyone else who may have been at his home. Unfortunately, both Mr. [redacted] and the salesmen he was with were both new to the company and though still in training were anxious to try to make a sale on their own. The salesman with Mr. [redacted] mentioned he had seen the homeowner in the back yard and so without thinking Mr. [redacted] went up the drive to try and say, "Hello" and was afraid Mr. [redacted] might not hear the doorbell. My understanding from Mr. [redacted] statement is that he did not hear nor respond to the "Hello". Regardless, Mr. [redacted] should not have been up the driveway, and this has been reinforced in both sales meetings since the occurrance. Again, Mr. [redacted] has my sincere apology along with a thank you for bringing this to my attention. It is definitely not the AGS LLC method of operation. Dottie [redacted] AGS LLC Always Great Service 11115 Mills Rd. #116 Cypress, TX 77429 (O) 713-952-3400 (F) 713-952-3410 [email protected]
Payment has been made to [redacted] As per our conversation and agreement, they have agreed to remove the complaint.Thanks!Pat C***AGS, LLC
Sent: Thursday, June 18, 9:AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] I agree with Mr [redacted] in his assessment of Mr [redacted] 's exercise of poor judgement by his going up Mr [redacted] driveway This is against the procedures as outlined for all AGS personnel I apologize profusely to Mr [redacted] and anyone else who may have been at his homeUnfortunately, both Mr [redacted] and the salesmen he was with were both new to the company and though still in training were anxious to try to make a sale on their own The salesman with Mr [redacted] mentioned he had seen the homeowner in the back yard and so without thinking Mr [redacted] went up the drive to try and say, "Hello" and was afraid Mr [redacted] might not hear the doorbell My understanding from Mr [redacted] statement is that he did not hear nor respond to the "Hello" Regardless, Mr [redacted] should not have been up the driveway, and this has been reinforced in both sales meetings since the occurranceAgain, Mr [redacted] has my sincere apology along with a thank you for bringing this to my attention It is definitely not the AGS LLC method of operationDottie [redacted] AGS LLC Always Great Service Mills Rd#Cypress, TX (O) 713-952- (F) [email protected]
Customer made a payment of $20,towards the balanceI agreed to close the claim once the check cleared the bankIf the customer does
not pay the balance of $15,I will file another claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
Sent: Thursday, June 18, 3:PM To: drteamSubject: Regarding my complaint,, Houston Revdex.com assigned ID ***, against AGS, LLC (roofing company) filled 5/28/Houston Revdex.com dispute Resolution Department, I am in receipt of your e-mail notice of the response by AGS, LLC to the complaint I filed with the Revdex.com regarding what I considered to be inappropriate sales activity by a representative of this company at my homeThis response was provided by a Msdottie *** Ms*** does not identify her position with AGS, LLC but I am assuming she can speak with full authority for the management of this company. The explanation for this particular sales activity at my home seems to be that it was do to over anxiousness to make a sale by inexperienced people representing this companyWhile there is no specific commitment to not conduct similar activities in my subdivision I take it from their comments that is not their accepted way of doing business and that it will not happen again either in my subdivision or elsewhereI accept this apology and explanation of this aberration to sales practices by AGS, LLC and also would like to thank the Houston Revdex.com for their assistance in helping to bring this complaint to a satisfactory conclusion *** ***
Revdex.com:
This letter is to inform you that AGS, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 6/12/2:13:PM and assigned ID ***
Regards,
Jeanne ***
Payment has been made to [redacted]. As per our conversation and agreement, they have agreed to remove the complaint.Thanks!Pat C[redacted]AGS, LLC
Sent: Thursday, June 18, 2015 9:31 AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] I agree with Mr. [redacted] in his assessment of Mr. [redacted]'s exercise of poor judgement by his going up Mr. [redacted] driveway. This is against the...
procedures as outlined for all AGS personnel. I apologize profusely to Mr. [redacted] and anyone else who may have been at his home. Unfortunately, both Mr. [redacted] and the salesmen he was with were both new to the company and though still in training were anxious to try to make a sale on their own. The salesman with Mr. [redacted] mentioned he had seen the homeowner in the back yard and so without thinking Mr. [redacted] went up the drive to try and say, "Hello" and was afraid Mr. [redacted] might not hear the doorbell. My understanding from Mr. [redacted] statement is that he did not hear nor respond to the "Hello". Regardless, Mr. [redacted] should not have been up the driveway, and this has been reinforced in both sales meetings since the occurrance. Again, Mr. [redacted] has my sincere apology along with a thank you for bringing this to my attention. It is definitely not the AGS LLC method of operation. Dottie [redacted] AGS LLC Always Great Service 11115 Mills Rd. #116 Cypress, TX 77429 (O) 713-952-3400 (F) 713-952-3410 [email protected]