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Fire Systems West Inc

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Fire Systems West Inc Reviews (2)

Complaint: [redacted] I am rejecting this response because: 
As mentioned on letter it is very common problem, to be fixed as easy. couple of seconds fastening.
I mean this is not the job  to be charged for $296 for driving to me and back, working very easiest job for seconds.
I want strongly to request adjusted resonable charges.
  They charged $296 plus tax for 2 hour min.  means driving to our shop and back to his office working only one minuate (Fastening bolts) for $296 ?
  Sincerely,[redacted]

This letter is in response to the above referenced complaint that was submitted to your office. Let me begin bysaying that Fire Systems West, Inc. has been conducting business in the state of Washington for over 30years. We provide fire sprinkler inspections, testing, repairs, installation, and...

alarm services and over this timewe are not aware of any other complaints filed with your office. This complaint is in regards to a November2015 service call to repair a leaking OS&Y valve that had been exercised the previous May by our inspectionteam per agreement with the building owner to satisfy system inspection requirements of NFPA 25. It seemsthat there are two main points of contention that the owner has made with this service call: one, that therewas a two-hour charge for this work despite the service tech's presence on site for less than two-hourduration; and two, that the leak is a result of poor workmanship by the inspector performed six monthsprevious.We, like many other service providers, have a minimum service charge when called to a site. Our minimumcharge is two hours. This is in order to cover the time out of a service tech's work day to respond, travel toand possibly from a typical service call regardless of time spent on site. We don't always employ thisminimum charge, but reserve the right to utilize this policy if the circumstances call for it. In this particularinstance, our service tech was off for the day when he received the call. Therefore, his service responserequired time to mobilize and travel to the site then back to his home. This is the very situation that the two-hourminimum charge was implemented for.The building owner is of the belief that the valve began leaking as a result poor workmanship by ourinspection team. The cause of the leak, however, was due to loose packing within the valve. This is a fairlycommon occurrence for these types of valves, unfortunately. Sometimes this packing can be altered throughstandard operation of the valve - simply closing and opening. When closed, the packing will sometimes notseal as it did prior to opening. In cases such as this one, an adjustment to the packing bolts must be made totighten this seal. Sometimes this packing will simply degrade over time and lose its seal. It is not a result ofabnormal or abusive treatment of the valve, just a normal wear and tear issue that is common with thisequipment.We take pride in the work we do and make every effort to provide effective service for only the work that ourcustomers need. If there is anything further that we can do to assist in this matter, we would be happy tooblige.If you have any questions or comments regarding this information, please feel free to contact our office.Thank you,
FIRE SYSTEMS WEST
Jim T[redacted]
Vice President[redacted]@firesystemswest.com

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Address: 206 Frontage Rd N Ste C, Pacific, Washington, United States, 98047-1051

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