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Fire Water Restoration Services Reviews (3)

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted]

In appears that the insured may have some of the information skewed. This has nothing to do with an outstanding invoice.
The real issue is, the insured asked us to create estimates for work that needed to be completed. When we wrote several estimates for what repairs they needed done. The adjuster...

shorted the invoice by about 9,000 that we were able to get for the insured. The corrected estimate were submitted to the insurance company for payment with our letter head , which in return they issued payment  with the insures name and our company. Mr. [redacted], has asked for us to endorse the checks over to him and in return he would pay the invoices outstanding.
 
I hope you can understand our reservations. We were understanding that we wrote estimate to get the work. If the insurance company issued us payment, we would have assume the work was ours. The insured before receiving the checks was out buying hardwood floor at [redacted] due to a promotion. No problem, we then felt, maybe he will buy the materials and we will get the install. Then the insured requested we speak with our vendors for cabinets, no problem, we met them on location and then we found out they are going direct. This has never been clear and transparent as Mr. [redacted] layout. We realize that we need to create estimate in hopes to get the work, but it does not sit well to be used to profit from a loss. The insured has received  funds, they have been paid Overhead and Profit as contractor. They have elected to do their own work, which perfectly okay by us. 
Here was an email sent to them on October 3rd asking to let us know what they want us to do. We never heard from them, even after several other conversations.
 
Sat 10/3/2015 8:41 AM
Good Morning [redacted], Thank you for meeting me at the vendors yesterday. Moving forward, please let me know what role you need us to take. If you could email us our function and the requested timelines to make sure we meet expectations. I will then send you an estimate for such services. Seems like the cabinets you have under control unless you feel otherwise. Please acknowledge that you have the adjustments estimate. I am not sure if you need me in the middle of this? You will need to tell me. In the meantime, here’s what we have open for you :Water damage deductible of 1000.00 outstanding ( You should see an invoice coming from us in the next few days)Drywall repair – Once I get the direction from you, I will send you the update costs associated with what is being requested. If you have any questions, please email me or call.  Thank you, -- Respectfully, George C.Firewater Restoration ServicesAn SEISC Enterprises, Inc Company[redacted]P Please consider the environment before printing this e-mail. The information contained in this message and any accompanying attachments may contain privileged, private and/or confidential information protected by state and federal law. Penalties may be assessed for unauthorized use and/or disclosure. This message and any attachments are intended for the designated recipient only. If you have received this information in error, please notify the sender immediately and return or destroy the information. This e-mail transmission and any attachments are believed to have been sent free of any virus or other defect that might affect any computer system into which it is received and opened. It is, however, the recipient's responsibility to ensure that the e-mail transmission and any attachments are virus free, and the sender accepts no responsibility for any damage that may in any way arise from their use

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

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