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Firearms Unlimited LLC

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Firearms Unlimited LLC Reviews (14)

Hello the customer Receipt is attachedNo where on the paid receipt states body waveThe customer was told via email by us to please check her order invoice then click payAttach is the email where the customer was asked to do soThe customer then checked the invoice and proceeded to payThe invoice was completedThere was no concern of any error at that time after we asked the customer to clearly check her invoice before payingThe customer order was correctOn the receipt is our refund policy that the customer also approved after payingWe asked please check before payingOnce she paid the customer is agreeing that her order is correct and that he/she agrees with our return policyFinal SaleNo returnsor ExchangesThe receipt is attached and we only go by receipts as the customer is toldIf the customer can find the qords "body wave" on the receipt then thats a different storyOther than that we asked the customer to please check her invoice before paying to make sure everything is correctThe customer came back with no complaints the time of purchased and paid the invoiceThe xustomer received the right order by her approval

Thankyou not at allWhen a customer contact us to order we go by what sale we have publicThe sale of our buy get free is for curlyThe customer received the specific saleThe customer has the right to check the invoice and say she would like a different type of hairThis case in the customers own wordsThe customer did not " PAY ATTENTION" to the invoiceAfter we specifically asked by email for her to Please check then click pay, as we stated the customer did not return with anything for us to fix after we asked her to check everything first before payingThe customer payed which is confirmation she has read both policy and her invoice successfully and has found no errors

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I really did not have the chance to resolve through the company as they never indicated really too much of anything as you can see as they never will tell the statusCan I please have a refund? I have worked with professional organizations that could at least inform of the status in which I was never told exactly from hairplayground In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I sent an attachment as to the conversation and the social media posting that back up my complaintThe text informs that to call for ordering and I did , then I asked the rep how long will it take to receive my tracking order number she in turned said days so I texted to check the status and the response was check shipping policy and I did, then I emailed to make sure what I read was true,...I told them thanks for the email, then I did follow up to ask why did the rep tell me days and the status and as you can see they never answered my questionI did ask about shipping over the phone, the rep said days, then I read the shipping policy as they said when I checked status of my order in which did not back what the rep said, so I emailed, said thanks for the info, then asked why I was mislead by rep stating that I would have never ordered if I knew it was days but understood daysProduct coming from NY should never take daysThe least they can tell me is the status of my order and they even failed to do thatThe rep did mislead me and it seems like everyone that has made a complaint has said the same thing In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Once the customer has reached out to a 3rd party to get involedThe order will only be discussed throug the thurd party Revdex.comThe customer had the opportunity to resolve it through us but choose a 3rd partyTherefore the company will not go back and forth in discussionThe person has chisen where to discuss which is through 3rd party, the customer was told the shipping time through email and linked via website

ThankyouThe information provided by this customer is not trueOn our social media where the customer found our company on the very top says our website link *** not only was the customer informed there qas a direct link to our websiteAnd written in clear english our website
linkThe customer responsibility at that time was to enter our website and read our policy before orderingAttach is the social media stating the clearly our website for customersAttach is the email discussion where the customer agreed to our 5-days shipping timeHer words exactly *** ***" the customer after returned to argue with the rep for no reason after accepting our shipping timeThe policy is was open and available prior to the customer ordering shown on our websiteThere was no misleading

Hello, We have spoken to you before and you have turned down the only option of resolution we offerOnce hou place your prder you are agreeing with our termsFinal sale no fefunds no returns, all sales are final saleWe offer a discounted price on your next purchase with usThis is all
accepted by you once you orderAttached is our Final sale policyFeel free to viewWe are happy to assist you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I sent an attachment as to the conversation and the social media posting that back up my complaint. The text informs that to call for ordering and I did , then I asked the rep how long will it take to receive my tracking order number she in turned said 5 days so I texted to check the status and the response was check shipping policy and I did, then I emailed to make sure what I read was true,...I told them thanks for the email, then I did follow up to ask why did the rep tell me 5 days and the status and as you can see they never answered my question. I did ask about shipping over the phone, the rep said 5 days, then I read the shipping policy as they said when I checked status of my order in which did not back what the rep said, so I emailed, said thanks for the info, then asked why I was mislead by rep stating that I would have never ordered if I knew it was 25 days but understood 5 days. Product coming from NY should never take 25 days. The least they can tell me is the status of my order and they even failed to do that. The rep did mislead me and it seems like everyone that has made a complaint has said the same thing. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello the customer Receipt is attached. No where on the paid receipt states body wave. The customer was told via email by us to please check her order invoice then click pay. Attach is the email where the customer was asked to do so. The customer then checked the invoice and proceeded to pay. The...

invoice was completed. There was no concern of any error at that time after we asked the customer to clearly check her invoice before paying. The customer order was correct. On the receipt is our refund policy that the customer also approved after paying. We asked please check before paying. Once she paid the customer is agreeing that her order is correct and that he/she agrees with our return policy. Final Sale. No returns. or Exchanges. The receipt is attached and we only go by receipts as the customer is told. If the customer can find the qords "body wave" on the receipt then thats a different story. Other than that we asked the customer to please check her invoice before paying to make sure everything  is correct. The customer came back with no complaints the time of purchased and paid the invoice. The xustomer received the right order by her approval.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The customer service never corrected their problem. They asked specifically what inches and texture I wanted before an invoice was sent and if they weren't going to follow what I requested what was the point in asking me and I shouldn't have to correct or go back and look over anything because customer service contacted me back and forth several times. They needed to PAY ATTENTION!
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Once the customer has reached out to a 3rd party to get involed. The order will only be discussed throug the thurd party Revdex.com. The customer had the opportunity to resolve it through us but choose a 3rd party. Therefore the company will not go back and forth in discussion. The person has chisen where to discuss which is through 3rd party, the customer was told the shipping time through email and linked via website.

Thankyou not at all. When a customer contact us to order we go by what sale we have public. The sale of our buy 4 get 2 free is for curly. The customer received the specific sale. The customer has the right to check the invoice and say she would like a different type of hair. This case in the customers own words. The customer did not " PAY ATTENTION" to the invoice. After we specifically asked by email for her to Please check then click pay, as we stated the customer did not return with anything for us to fix after we asked her to check everything first before paying. The customer payed which is confirmation she has read both policy and her invoice successfully and has found no errors.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I really did not have the chance to resolve through the company as they never indicated really too much of anything as you can see as they never will tell the status. Can I please have a refund? I have worked with professional organizations that could at least inform of the status in which I was never told exactly from hairplayground. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The information that has been provided is FALSE!! in the screenshots it shows that I specifically asked for Peruvian body wave, the customer service agent never specified in any email that "curly" was the only option!! I copied and pasted  the exact day 7/**/2015 (6 weeks ago) this advertisement and I quote" [redacted]
[redacted] Service Number ###-###-#### [redacted])) [redacted] [redacted]
[redacted] ( [redacted] [redacted] [redacted] [redacted]))". This is the advertisement they posted on instagram. Therefore they lied about what they really are supplying and it is not the customers fault for getting sent the wrong hair. As a consumer I feel like there is no more evidence needed. Revdex.com states all evidence and complaints need to be FACTUAL!! And clearly from what they replied their statement is not a lie!! 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

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Address: PO Box 1002, Exeter, Rhode Island, United States, 10116-1002

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