Firebuy.com

I am rejecting this response because:
The statements written in their response to my initial complaint are inaccurate A manager did come to my home to inspect the damage He also followed up with a phone call the next day however I never spoke to the supervisor and the employees regarding the incident as stated I requested a phone call back from the owner ***I've yet to receive a return call from himMy last voicemail to him on Thursday 9/was returned the next morning by a woman in his officeShe left me a voicemail asking what the call was in reference to so she could relay my message to *** I was able to talk with the supervisor *** while he was cutting my neighbor's lawn on Thursday 9/He said, "I didn't know the door was broken" I've been a customer for years and I've never witnessed any employee inspect the property prior to leavingIf he would of inspected it he would of noticed the glass was broken Also, in the years I was a customer I've never had an issue or ever complainedI was home during the incident and didn't go outside as explained in my original complaint It is poor customer service that I couldn't speak to the owner directly after many attempts of contacting him My question is, if you didn't know the door was broken how can you say you didn't cause it? *** told me he didn't hear the loud noise when something hit my house Prior to the arrival of the crew at approximately 10:AM my door was not damaged My yard is fenced and gated therefore it would be inconceivable that something else could of caused the damaged at the exact same time my lawn was being cut I'm still requesting Marksman Landscaping either repair or replace my doorThank you

Response:Upon completion of the lawn cutting service, our supervisor who has been with us for 10+ years, inspected the property and did not visualize any damage to the door or else whereWhen the resident called, a manager responded to the residents’ house to inspect the damageThe Owner along
with the manager, crew supervisor, and employees spoke regarding the incident and they all confirmed that there was no damage present when they left the propertyWe have always taken responsibility for damage caused by our company but unfortunately in this case we do not feel that we caused the damageOur employees are trained to notify a supervisor or manager immediately if they cause damage to a propertyNot only did they not notify us but the crew supervisor saw absolutely no damage upon his inspection of the property prior to leavingWe did have a manager return her call and explain to her our position on the incidentRegretfully, she is unhappy with our position