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FireCraft Reviews (2)

I sell these grills and the customer service is terribleI can never get through to anyoneI’ve sent several emails, no responseI have a customer that is having issues with his grill and I’m trying to get this resolved for himIt’s almost like they are out of businessIf the customer lived here locally I would drive out to his house and take a look at it myself but he lives in Delaware and I need to get in contact with someone at Firecraft so we can diagnose the issue over the phoneThis is BS

I had a issue with my grill on 3/26. They said the waranteed part was out of stock but expected in two weeks they would ship it same day recieved. A month later they stated it was on backorder but they would be shipping it asap and after installing it send the old part back for inspection. Stopped answering the phones. Got a email with a return label on 10/2 stating they wanted the old part back without shipping me the replacement. They state that they are "repairing the part". The part cannot be repaired, it needs replacement. When screenshots were sent stating their original agreement they cut off contact. I have no trust that they will fulfill repairing this part, I will be left with a nonfunctional disassembled grille instead.

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