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Firedex of Butler Inc

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Firedex of Butler Inc Reviews (1)

Review: Last year, FireDex was hired to repair my leaking roof. April/May someone was sent to repair the roof. Since then, I have had to call them 4 times, to fix my roof again, since it was still leaking. Each time I have called FireDex, my situation was not taken seriously! No one there would speak to me about the situation. They kept telling me to call [redacted]. who was handling the repairs. The past 3 times, I have had to call because of the roof, I never received a phone call back. I am being treated unprofessionally! If they couldn't fix my roof, then they should have never accepted the job. I have been more than patient with them. I understand these things happen unfortunately. It is not my fault, that whatever they are doing is not holding up. I asked that if a tarp could be put up, at least until they could figure out why, what they are doing or trying, is not holding up. I have been more than patient with them. Never getting a return call, and being ignored, has been the last straw for me.Desired Settlement: I am requesting a refund! I was referred to FireDex, by my sister. They were prompt and did a great job. I was sent a different agent, than who she had. I am no longer patient, definately not satisfied. I am thoroughly disgusted and angry with them. I have threatened to contact you previously. Obviously, your reputation means nothing to them. I have to find someone else, more reliable and professional.

Business

Response:

I am writing in response to a Revdex.com complaint from the above captioned customer. We received this claim on 11/28/2012 as a modular home with roof and water damage. The job was estimated and sent to the insurance company for approval on 12/18/2012. The estimate was approved on 1/16/2013. The job was scheduled for May of 2013 when the weather would be warm enough to coat the roof.The roof coating and interior damages were completed on 5/6/2013 and 5/7/2013.Customer called on 6/26/2013 and stated that the roof is leaking again. Crews were dispatched on 7/1/2013 to recoat the areas. That was completed. Customer called again in August and Crews were dispatched on 8/29/2013.That was completed. Customer called again on 10/16/2013 and Crews were dispatched on 10/24/2013. Crews were also dispatched on 11/13/2013 to service this claim.It was explained to the customer that the ribbing that supports the roof on modular homes was rusted out and was no longer supporting the roof and the roof needed replaced. Additionally it was explained that the ventilator on the roof has rusted out allowing water to enter the structure. I have attached photo’s for your review.In conclusion, FireDEX completed the roof coating in a good and workmanlike manner of 5-7-2013. Contrary to what the customer stated we responded to her calls and dispatched crews an additional 4 times to recoat the roof. The roof and ventilator need replaced which does not have anything to do with our workmanship.Thank You for the opportunity to submit our response.

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Description: FIRE & WATER DAMAGE RESTORATION, BUILDING RESTORATION & PRESERVATION

Address: 9133 Marshall Road, Cranberry Twp, Pennsylvania, United States, 16066

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