Firefly IT Asset Recovery Inc

April 20th, 2016
9pt;">
Company’s Response to Revdex.com Complaint
ID# ***
The following is a response to
a complaint logged on the Revdex.com website against Firefly IT
Asset Recovery, Incby *** ***My name is *** *** and I am the
CEO/President of Firefly IT Asset Recovery, IncIn the complaint, Mr***
claims that he sent pieces of used cellular equipment to Firefly when only
items were receivedFirefly paid out an amount for the value of the phones
that we actually received as opposed to the value of the phones Mr***
claimed he sent in
All boxes that Firefly accepts
from our clients are subject to an extensive handling policy to ensure accurate
count and representation of exactly what has been receivedThis is communicated
in e-mail correspondence that we send to all our clients as the actual buyback
procedure progressesWe always make sure that the client is aware of what
equipment has arrived and been signed forIf there are any damages to the
shipping containers, we photograph the container and send it to the client to
let them know that there may be missing phones or damages to the equipment that
was sentIn this case, there was no damage and when we opened the container,
there were different phones then the phones that were quoted to Mr***
We notified Mr*** that we
would be sending him a check for the devices that he had sent in and he let us
know that there was a discrepancy pertaining to the phones we thought we would
be receiving and what we actually had receivedHe immediately accused us of
the theft of these devicesWe asked him to provide us with proof that the
phones in dispute had been sent and the only thing he could send was a quote
that we had sent to Mr*** at the beginning of the process that he altered
and claimed it was a packing slipIf we
had actually received a packing slip on receipt of the phones, we would
have been the ones who notified him that there was a discrepancy
After Mr*** could provide
us with no proof that he actually sent in the phones he claimed he sent, we
forwarded the final assessment and dollar value that we told Mr*** we would
payMr*** became immediately hostile and threatened class action lawsuits and
other potential actions he would take to make problems for our companyI
instructed my staff to send a check to Mr*** for what Firefly owed him and
to have no further correspondence with him as I clearly felt he was trying to
extort us into paying out money for devices he never sentIf at any time Mr
*** would have called us as he claims he did in his complaint, I would have
been more than willing to speak with himBut he never once called our office
as he claims in the complaint
Initial Response Summary
Firefly stands by its receiving
policies and the communications provided to our clients, specifically Mr
***Firefly has never had any issues with any clients regarding the
accounting of and payment for equipment received in years of doing business
Sincerely,
*** ***
CEO/President

Firefly is ignoring my phone calls and emailscan you get them to resolve this issue

April 20th, 2016
Company’s Response to Revdex.com Complaint
ID# ***
The following is a response to
a complaint logged on the Revdex.com website against Firefly IT
Asset Recovery, Incby
*** ***My name is *** *** and I am the
CEO/President of Firefly IT Asset Recovery, IncIn the complaint, Mr***
claims that he sent pieces of used cellular equipment to Firefly when only
items were receivedFirefly paid out an amount for the value of the phones
that we actually received as opposed to the value of the phones Mr***
claimed he sent in
All boxes that Firefly accepts
from our clients are subject to an extensive handling policy to ensure accurate
count and representation of exactly what has been receivedThis is communicated
in e-mail correspondence that we send to all our clients as the actual buyback
procedure progressesWe always make sure that the client is aware of what
equipment has arrived and been signed forIf there are any damages to the
shipping containers, we photograph the container and send it to the client to
let them know that there may be missing phones or damages to the equipment that
was sentIn this case, there was no damage and when we opened the container,
there were different phones then the phones that were quoted to Mr***
We notified Mr*** that we
would be sending him a check for the devices that he had sent in and he let us
know that there was a discrepancy pertaining to the phones we thought we would
be receiving and what we actually had receivedHe immediately accused us of
the theft of these devicesWe asked him to provide us with proof that the
phones in dispute had been sent and the only thing he could send was a quote
that we had sent to Mr*** at the beginning of the process that he altered
and claimed it was a packing slipIf we
had actually received a packing slip on receipt of the phones, we would
have been the ones who notified him that there was a discrepancy
After Mr*** could provide
us with no proof that he actually sent in the phones he claimed he sent, we
forwarded the final assessment and dollar value that we told Mr*** we would
payMr*** became immediately hostile and threatened class action lawsuits and
other potential actions he would take to make problems for our companyI
instructed my staff to send a check to Mr*** for what Firefly owed him and
to have no further correspondence with him as I clearly felt he was trying to
extort us into paying out money for devices he never sentIf at any time Mr
*** would have called us as he claims he did in his complaint, I would have
been more than willing to speak with himBut he never once called our office
as he claims in the complaint
Initial Response Summary
Firefly stands by its receiving
policies and the communications provided to our clients, specifically Mr
***Firefly has never had any issues with any clients regarding the
accounting of and payment for equipment received in years of doing business
Sincerely,
*** ***
CEO/President

Company’s Response to Revdex.com ID# ***
The following is a response to a complaint logged on the
Revdex.com website against Firefly IT Asset Recovery, Incby ***
*** of Allied FoundationIn the complaint, Mr*** claims that Firefly “scammed”
his company out of
$due to incorrect classifications of the phones that were
sent in by Mr***In addition, Mr*** claims that there was no
communication regarding the valuation of these phones and as such, he had no
chance to request the phones be sent back to him instead of being paid the
value Firefly graded his phones asThese statements are completely untrue and we
have the documentation to dispute his claims which we would be more than happy
to provide to any interested parties
All quotes that Firefly extends to our clients are based on
all phones in the quote meeting the standards for what Firefly terms “Good
Condition”This is not only communicated on our quote form but in e-mail
correspondence that we send to all our clients as the actual buyback procedure
progressesWe also make sure that the client is aware of what it takes for a
phone to be graded out as “Good” via e-mail communication from the very
beginning of interactions with any potential new client
Once a client’s phones have been tested and graded, if the
client does not agree with the final evaluation and payout, the client is
offered their phones back as long as the client responds within business
daysIt is expressed to our clients via e-mail that if a client does not
respond within the business days, Firefly may proceed with finalizing the
buyback processWe communicated this to Mr*** and received no response
from him so we proceeded with processing his P.O. As stated previously, we have copies of the
e-mail that was sent with time and date to confirm this
Once we sent the final assessment and dollar value that his
company would be paid, we then heard from Mr*** as he communicated to us his
dissatisfaction with the payout for his company’s equipment and wanted his
phones sent backMr*** escalated his complaint to *** Church, who is our Vice
President of Sales*** determined that he was very upset with our evaluationWith
regards to his opinion of the condition of the phones he did send in, while Mr
*** is certainly entitled to his own opinion, he most certainly is not a
trained phone technician who can accurately determine the actual condition of a
used phone that will be re-sold with a warranty attachedFirefly has very
stringent standards that must be adhered to during the testing process and we
stand by the accuracy of the classification of the phones that were sent inUnfortunately,
since Mr*** did not communicate with us per the guidelines distributed to
him via e-mail, we did sell the phones that he sent in as we stated we would do
and as we state we will do with all our clients
Initial Response Summary
Firefly stands by its
grading techniques and the communications provided to our clientsWe will not
be sending any similar devices to Mr*** nor will be sending a check for
$(Tip: Read your e-mails as they come in and take action when action is
needed as opposed to making a mistake and trying to extort a company to make up
for it.)

Firefly is ignoring my phone calls and emails.can you get them to resolve this issue.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] Mr *. [redacted]  Complaint # [redacted]. 1.  his response of no documentation (Bill of lading ) is false.  Bill of lading provided in box and and also in email form.2. His response of not trying to communicate is false.  Have documentation of 2 phone calls, and 3 emails, all were ignored.3.  His response of trying to extort them for approx. $ 600.00, is false.  This is about a company doing their job or just plain theft.

Company’s Response to Revdex.com ID# [redacted]

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The following is a response to a complaint logged on the
Revdex.com website against Firefly IT Asset Recovery, Inc. by [redacted] of Allied Foundation. In the complaint, Mr. [redacted] claims that Firefly “scammed”
his company out of $500.00 due to incorrect classifications of the phones that were
sent in by Mr. [redacted]. In addition, Mr. [redacted] claims that there was no
communication regarding the valuation of these phones and as such, he had no
chance to request the phones be sent back to him instead of being paid the
value Firefly graded his phones as. These statements are completely untrue and we
have the documentation to dispute his claims which we would be more than happy
to provide to any interested parties.
All quotes that Firefly extends to our clients are based on
all phones in the quote meeting the standards for what Firefly terms “Good
Condition”. This is not only communicated on our quote form but in e-mail
correspondence that we send to all our clients as the actual buyback procedure
progresses. We also make sure that the client is aware of what it takes for a
phone to be graded out as “Good” via e-mail communication from the very
beginning of interactions with any potential new client.
Once a client’s phones have been tested and graded, if the
client does not agree with the final evaluation and payout, the client is
offered their phones back as long as the client responds within 5 business
days. It is expressed to our clients via e-mail that if a client does not
respond within the 5 business days, Firefly may proceed with finalizing the
buyback process. We communicated this to Mr. [redacted] and received no response
from him so we proceeded with processing his P.O.  As stated previously, we have copies of the
e-mail that was sent with time and date to confirm this.
Once we sent the final assessment and dollar value that his
company would be paid, we then heard from Mr. [redacted] as he communicated to us his
dissatisfaction with the payout for his company’s equipment and wanted his
phones sent back. Mr. [redacted] escalated his complaint to [redacted] Church, who is our Vice
President of Sales. [redacted] determined that he was very upset with our evaluation. With
regards to his opinion of the condition of the phones he did send in, while Mr.
[redacted] is certainly entitled to his own opinion, he most certainly is not a
trained phone technician who can accurately determine the actual condition of a
used phone that will be re-sold with a warranty attached. Firefly has very
stringent standards that must be adhered to during the testing process and we
stand by the accuracy of the classification of the phones that were sent in. Unfortunately,
since Mr. [redacted] did not communicate with us per the guidelines distributed to
him via e-mail, we did sell the phones that he sent in as we stated we would do
and as we state we will do with all our clients.
Initial Response Summary
Firefly stands by its
grading techniques and the communications provided to our clients. We will not
be sending any similar devices to Mr. [redacted] nor will be sending a check for
$500.00. (Tip: Read your e-mails as they come in and take action when action is
needed as opposed to making a mistake and trying to extort a company to make up
for it.)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted] 
Mr *. [redacted]  Complaint # [redacted]. 
1.  his response of no documentation (Bill of lading ) is false.  Bill of lading provided in box and and also in email form.
2. His response of not trying to communicate is false.  Have documentation of 2 phone calls, and 3 emails, all were ignored.
3.  His response of trying to extort them for approx. $ 600.00, is false.  This is about a company doing their job or just plain theft.

Firefly IT Asset recovery is not a business I plan to do business with again. The rating they applied to one of the 4 phones I sent them was not an accurate statement of the condition of the phone I sent. But more importantly, I have been waiting for months and months for my check for the 4 phones and still don't have it. They told me after way to long of a wait for my check that they had sent it - apparently lost in the mail . . . . right! So I requested a reissue quote some time ago and surprise, surprise, I still don't have a check. If actually getting paid for the phones you send them is important to you, I would personally suggest avoiding this company. Can I give them no stars?

Company's Response to Revdex.com ID# [redacted]The following is a response to a complaint logged on the Revdex.com website against FireflyIT Asset Recovery, Inc. by [redacted]. In the complaint, Ms. [redacted] claims that Firefly paid out anunfair amount for the value of...

her company's used cell phones as opposed to what was quoted to her.All quotes that Firefly extends to our clients are based on all phones in the quote meeting the standardsfor what Firefly terms "Good Condition". This is not only communicated on our quote form but in e-mailcorrespondence that we send to all our clients as the actual buyback procedure progresses. We alsomake sure that the client is aware of what it takes for a phone to be graded out as "Good" via e-mailcommunication from the very beginning of interactions with any potential new client.
Once a client's phones have been tested and graded, if the client does not agree with the finalevaluation and payout, the client is offered their phones back as long as the client responds within 5business days. It is expressed to our clients via e-mail that if a client does not respond within the 5business days, Firefly may proceed with finalizing the buyback process. We communicated this to Ms.[redacted] and received no response from her so we proceeded with processing her P.O.
Once we sent the final assessment and dollar value that her company would be paid, we then heardfrom Ms. [redacted] as she communicated to us her dissatisfaction with the payout for her company'sequipment over a month later. Ms. [redacted] escalated her complaint to [redacted], who is the Directorof National Sales. [redacted] spoke with Ms. [redacted] and determined that she was very upset with ourevaluation. As a gesture of good faith, [redacted] then negotiated a higher payout because we would like tohave the opportunity to do business with Ms. [redacted] and her company again. The conversation endedwith what [redacted] felt was a positive resolution. This payout was authorized before Firefly became aware ofMs. [redacted]'s complaint and had been delayed because of the high volume of phones that we had to reenterinto our system at the higher payouts [redacted] authorized.
Initial Response Summary
Firefly stands by its grading techniques and the communications provided to our clients. Firefly quotesare not misleading to anyone who properly examines the communications sent to potential customers.If the client is disappointed with Firefly pricing, they have the right to utilize other buyback serviceproviders.
Sincerely,
[redacted]
CEO/Predisent

Response to [redacted] – Complaint #[redacted]
Contrary to what you state there was no Bill of
Lading provided nor was there any type of packing slip include in the package
we received from you. As I have previously stated, you emailed us a copy of a
doctored quote from our company and labeled it a packing slip after the
shipment had been received. This is what we do have documentation of and I
provided it to the Revdex.com in my first response. Anyone can see that the document
is clearly altered.
We never claimed that you didn’t call us….We
only claim you never left us a voice mail. And as far as the emails go, we did
communicate back with you and we have proof of that. We stopped communicating
with you via e-mail when you started threatening us with ridiculous class
action lawsuits. We do not respond to individuals that threaten us with
unfounded claims by filing lawsuits against us.
Here is the definition of extortion: the
practice of obtaining something, especially money, through force or threats. You
have threatened us with a lawsuit and with damaging our company’s reputation
through sites like the Revdex.com unless we pay you $600 for phones you say you sent
but have no concrete evidence that they actually were. We did not receive the
phones you claimed you sent. Just because you say you sent them doesn’t
constitute that they were in fact sent. I realize that you could say the same
thing about us but the only retort I can give you is that if we are doing the
things that you are accusing us of, we would not be in business very long. We
have been in business for 5 years and have thousands of repeat and satisfied
clients. I will say this one more time: We are not going to pay you any money
for phones we did not receive.

Review: We recently did business with Firefly asset recovery. Our company switched mobile carriers and Firefly was the 3rd party company that bought are old cellphones. We sold them around 180 high end smart phones and they first gave us a very unfair quote, which was not accurate at all on the condition that the phones were in when they were sent. I have tried reaching out to his company several times and I have not had any cooperation on their end. Its bad enough that we were shorted lots of money when it came to the value of the phones but over 2 months has passed and I have not received a check of any kind. Not 1 dollar or cent has been sent to us for the 180 phones that we sold to them and that they have already sold and made profit off of. I received the quote through email on December 12th 2014 and til this day I have not received a check. This is very unprofessional and I do not appreciate it. I feel as though we were very trusting in Fire fly and they scammed us.Desired Settlement: I need all money that was listed on the quote and I would like payment on at least 35 additional phones that I know were in working condition when they were sent to Firefly. payment should be based on the condition and the condition of the phones were "Good".

Business

Response:

Company's Response to Revdex.com ID# [redacted]The following is a response to a complaint logged on the Revdex.com website against FireflyIT Asset Recovery, Inc. by [redacted]. In the complaint, Ms. [redacted] claims that Firefly paid out anunfair amount for the value of her company's used cell phones as opposed to what was quoted to her.All quotes that Firefly extends to our clients are based on all phones in the quote meeting the standardsfor what Firefly terms "Good Condition". This is not only communicated on our quote form but in e-mailcorrespondence that we send to all our clients as the actual buyback procedure progresses. We alsomake sure that the client is aware of what it takes for a phone to be graded out as "Good" via e-mailcommunication from the very beginning of interactions with any potential new client.Once a client's phones have been tested and graded, if the client does not agree with the finalevaluation and payout, the client is offered their phones back as long as the client responds within 5business days. It is expressed to our clients via e-mail that if a client does not respond within the 5business days, Firefly may proceed with finalizing the buyback process. We communicated this to Ms.[redacted] and received no response from her so we proceeded with processing her P.O.Once we sent the final assessment and dollar value that her company would be paid, we then heardfrom Ms. [redacted] as she communicated to us her dissatisfaction with the payout for her company'sequipment over a month later. Ms. [redacted] escalated her complaint to [redacted], who is the Directorof National Sales. [redacted] spoke with Ms. [redacted] and determined that she was very upset with ourevaluation. As a gesture of good faith, [redacted] then negotiated a higher payout because we would like tohave the opportunity to do business with Ms. [redacted] and her company again. The conversation endedwith what [redacted] felt was a positive resolution. This payout was authorized before Firefly became aware ofMs. [redacted]'s complaint and had been delayed because of the high volume of phones that we had to reenterinto our system at the higher payouts [redacted] authorized.Initial Response SummaryFirefly stands by its grading techniques and the communications provided to our clients. Firefly quotesare not misleading to anyone who properly examines the communications sent to potential customers.If the client is disappointed with Firefly pricing, they have the right to utilize other buyback serviceproviders.Sincerely,[redacted]CEO/Predisent