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Firefly Rent A Car Reviews (7)

I had a rental reservation from Firefly to pick up a car at 10pm on September 16thApparently they and other companies over booked rentals leaving no cars available for myself and others that already had reservations madeMy reservation was made and confirmed weeks ago

Apparently bilking customers for gas charges under pretenses is the MO of Firefly I rented a car for a short two day rental Although I had a reservation I had to wait in line for over an hour picking up the vehicle When I finally got to the counter the man behind the desk asked me if I wanted to pre-pay gas - I asked for details and he explained that I could pre-pay at a rate of $(slightly higher than the local price) but wouldn't have to worry about stopping to refuel when I brought the car back Otherwise I could refill on my own or I could bring back with no plan in place and be charged $9.90/gallon I explained I wouldn't be driving much but would be on a tight time frame so pre-paying at $would be a convenience and he agreed that it would save me a gas station stop When he handed me the estimated charges, I questioned the $charge for gas and he said, " That is if you return it totally empty, but you will ONLY pay for what you use The remainder will be credited back to you."
When I returned the car, I was told by the inspector that I could wait in line to return if I wanted or I could just throw my packet on the counter and an email receipt would be sent to me That seemed fishy so I waited in line (again for an excessive amount of time) and was handed a final receipt that charged me for the full tank of gas, despite having returned the car with 5/a tank of gas left I asked about the credit and was told it was a use it or lose it plan I was aghast! After explaining what I had been told, I was told too bad so sad
This company outright lies to upcharge customers and has absolutely no integrity

Review: On Thursday December 24th, I rented a vehicle under contract # [redacted]. I would like to point out that this is the first time I rented from this awful company. First they advertise that they are in-terminal, considering that I landed through terminal B and their counter was closed with a small sign that said we needed to walk across the airport to the other terminal, we fund this false advertising, I was with two people of age and this was very inconvenient, when we mentioned it to the customer service rep upon check in - they did not even apologize and just decided to ignore our complaint - something this company seems to teach all their departments as you will see through the rest of the complaint. After 20 minutes trying to locate the counter the check in process was pretty fast as there was no line, we are then asked to proceed to pick up the car parked on the 2nd floor space 6. We were a party of 4 two passengers seated in the back, this is relevant apparently as when we approached the exit, we were greeted by a security guard that asked us for the documentation (contract and license) which I properly handed over, upon her returning it to me, she started checking for seatbelt- I will like to point out that she is not a state law enforcement to force me to put seat belts on nor is it florida law to require my back seat passengers to we are them - I advise the guard that is not her business now do I have any requirements to wear seatbelts under my contract. She then proceeded to tell me she will not let us out of the garage until everyone had seatbelts on as per company policy - so if this is true I would like the company to provide me with the state status where they can obligated me under contract to wear seatbelts. I then finally proceeded to ask for a supervisor and her answer - "he is not here and is not available" as we needed to leave the airport - we proceeded to put all seatbelts on when she finally decided to open the gate. Please call for restDesired Settlement: We want credit as the company did nothing to exchange the car and implemented incorrect billing practices - I am submitting this as we would like to resolve this prior to filling a claim against my credit card for incorrect billing and practices.

Apparently bilking customers for gas charges under false pretenses is the MO of Firefly. I rented a car for a short two day rental. Although I had a reservation I had to wait in line for over an hour picking up the vehicle. When I finally got to the counter the man behind the desk asked me if I wanted to pre-pay gas - I asked for details and he explained that I could pre-pay at a rate of $3.70 (slightly higher than the local price) but wouldn't have to worry about stopping to refuel when I brought the car back. Otherwise I could refill on my own or I could bring back with no plan in place and be charged $9.90/gallon. I explained I wouldn't be driving much but would be on a tight time frame so pre-paying at $3.70 would be a convenience and he agreed that it would save me a gas station stop. When he handed me the estimated charges, I questioned the $60.00 charge for gas and he said, " That is if you return it totally empty, but you will ONLY pay for what you use. The remainder will be credited back to you."

When I returned the car, I was told by the inspector that I could wait in line to return if I wanted or I could just throw my packet on the counter and an email receipt would be sent to me. That seemed fishy so I waited in line (again for an excessive amount of time) and was handed a final receipt that charged me for the full tank of gas, despite having returned the car with 5/8 a tank of gas left. I asked about the credit and was told it was a use it or lose it plan. I was aghast! After explaining what I had been told, I was told too bad so sad.

This company outright lies to upcharge customers and has absolutely no integrity.

Review: My Experiences at Firefly Rental - Houston IAHI utilized Firefly for what was supposed to be a routine rental. When I checked the car out it was explained to me that I could either bring the car back full of gas or simply pay for the cost of the gas. This was presented as an either/or and in a manner as if this was no big deal. I decided I will just pay for the cost of the fuel. When I returned the car just two dayslater it was explained that they had charged me 9.89 cents per gallon rather than the actual price of gas. What was supposed to be about a 50 dollar rental fee ended up being an overall cost of 150 dollars. The process of the fuel service fee and the actual fee itself was NEVER fully explained to me, the insurance coverages were but not the fuel charges and definitely not the difference in rate for the fuel. Why on earth would someone agree to pay $9.89 per gallon voluntarily when it is not absolutely necessary? TI called their customer service line, I was on hold for at least 10-15 minutes. When I finally did receive an answer, the customer service representative only recited the fuel policy which was NOT explained to me when I rented the vehicle. This was an extremely misleading business practice and the people seem more concerned with billing hidden/misleading service fees than actual creating a positive experience with their customers.I was very surprised as I have used Hertz with no problems at all, I figured being that this is a subsidiary company that I would experience the same level of concern and customer service. All I want is to be billed correctly and not a business who is trying to take advantage of a customer. I do not want another customer to experience the same inconvenience that I had to. Maybe an billing a customer and extra 50-60 dollars in fees is worth the reputation and credibility of the overall branch and the company. I do not know. I am supposed to receive a callback from the customer service line in 3-5 business days. We shall see.Regards,[redacted]Desired Settlement: I would is to properly be billed for the fuel I am responsible for at the current rate of gas and not the exorbitant amount of 105 dollars that I was billed.

I had a rental reservation from Firefly to pick up a car at 10pm on September 16th. Apparently they and other companies over booked rentals leaving no cars available for myself and others that already had reservations made. My reservation was made and confirmed weeks ago.

Review: I made a reservation with Firefly through CarRentals.com for a vehicle on 4/15/15 to be returned on 4/25/15 at a rate of $10/day plus taxes and fees. Before my rental was due back I called and made an extension to the rental with the Firefly/Hertz extensions dept for a new rate of essentially $12/day through 5/8/15. I asked many questions about the new rate and decided on 5/8/15 as the new return date because I was told in VERY clear terms by the woman in the extensions dept that on 5/14/15 the car would move into a monthly rate (which would be much higher). As the 8th of May was approaching and I still wanted use of the rental, I called the actual Firefly Rental location on Laurel St and made additional inquiries. I was told that for any additional day of use beyond the 8th I would be charged whatever current day rate the company was offering. In response to my questions I was told there was NO late turn in fee of any kind, and was told once again that on the 14th the car would move in to a higher monthly rate. I can provide proof of this call. I received a message from [redacted] the location manager on 5/12 at 11:57am asking about updating the account and on what day I would be returning the vehicle. I called back 5 times that day over the span of several hours and no one ever chose to answer the phone. I called back 4 more times the following day and on the last try an employee named [redacted] answered and I informed her I would be back with the car that day. I can provide proof of all these calls. Upon return of the vehicle [redacted], in what I would classify as unhelpful and completely unsympathetic on her part, informed me the rental had already moved into a monthly rate and there was nothing she would do to change that. I was also being charged a late fee. I feel as though I was misinformed by not one but TWO people within the company, and when I called to speak to the store manager it took two days and nine calls and I was still unable to reach her.Desired Settlement: Based on what was told to me by the Firefly employees on 5/13, if I had returned with the vehicle the day before I would have been charged somewhere around $450. In my opinion this is a fair price and one I am willing to pay. To have it essentially double and have both the previous rates (the original and the extension) voided for a new monthly rate that wasn't supposed to go into effect that day is egregious..especially when I as the consumer did all my proper diligence, including making nine unanswered calls to Firefly during normal business hours. I would like $400 of the total $882.35 refunded to my account.

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Description: Car Service

Address: 3365 North Nimitz Highway, Honolulu, Hawaii, United States, 96819

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