Good morning, in response to ID # [redacted]. In 2015 we sealcoated 5 driveways for said customer. These driveways were found to be in much neglected disrepair. Customer was told that Sealcoating will not make bad asphalt good again, but will bring back a better cosmetic blacker appearance....
(Sealcoating is simply coating over the already existing asphalt) "The better the existing asphalt is.....the better the finished product will look" (Firemen sealcoating INC. does not, and cannot take responsibility for old pavement, that is worn out, and has been not taken care of properly by owner. Owner explained to customer that she should consider total repaving from a paving Co. that specializes in replacement rather than just sealcoating. But rather than spending the recomended more amount of money on repaving, said customer "only wanted a cheaper fix", and we quote. Customer also requested a "deep" discount for 5 driveways in different parts of town. Normally our company ONLY gives discounts to large groups of driveways that are in a row or on the exact same block. As a courtesy to this customer we, in good faith provided a discount...even though these driveways were not together. Ordinarily we only discount work to the elderly, handicapped, or non profit organizations After the work was done, customer complained that drives were not sealed properly and did not look good. Customer was told that if in fact something was wrong with ALL 5 DRIVEWAYS, we would then, and only then fix this problem. Our company sealed 30 other driveways that day for other folks, with absolutly no call backs or complaints. In fact we recieved numerous compliments that entire week of sealcoating these numerous driveways. The sealcoating work was inspected by the owner after completion, as in all cases, and found to be sufficiently sound, and done in accordance with industry standards. Said customer demanded free redos on all of these driveways for no reason other than to get more than what she paid for. In good faith, and as a gift of courtesy to this customer, our company gave a "free sealcoating" one one of these driveways....our way of giving back to the community and her. Once customer realized that there was "something to get for free", she then demanded all jobs to be redone for no charge. Firemen Sealcoating has been in business for 28 years, and has never had issues such as this because as you know, we back up all legitimate claims and problems. In this case , the customers attempt at "jumping on the bandwagon" holds no true cause and any more free work has been declined. This information was sent to customer last week.........and again in good faith, we have offered her a 20 dollar discount on each of her jobs..... during the next 30 days, if she would like any more work done. One more add on to this notice about customers "cracking" concerns. / please talk to any contractor or supplier in the Chicagoland area, and they will confirm that all pavement can crack.........asphalt or concrete to to the ups and downs of weather in this region. There is NEVER a guarantee against this, as it is a natural occurance in all pavements. Thank you, Firemen Sealcoating Inc. 630-971-8693 Howie [redacted]@aol.com
Good morning, in response to ID # [redacted]. In 2015 we sealcoated 5 driveways for said customer. These driveways were found to be in much neglected disrepair. Customer was told that Sealcoating will not make bad asphalt good again, but will bring back a better cosmetic blacker appearance....
(Sealcoating is simply coating over the already existing asphalt) "The better the existing asphalt is.....the better the finished product will look" (Firemen sealcoating INC. does not, and cannot take responsibility for old pavement, that is worn out, and has been not taken care of properly by owner. Owner explained to customer that she should consider total repaving from a paving Co. that specializes in replacement rather than just sealcoating. But rather than spending the recomended more amount of money on repaving, said customer "only wanted a cheaper fix", and we quote. Customer also requested a "deep" discount for 5 driveways in different parts of town. Normally our company ONLY gives discounts to large groups of driveways that are in a row or on the exact same block. As a courtesy to this customer we, in good faith provided a discount...even though these driveways were not together. Ordinarily we only discount work to the elderly, handicapped, or non profit organizations After the work was done, customer complained that drives were not sealed properly and did not look good. Customer was told that if in fact something was wrong with ALL 5 DRIVEWAYS, we would then, and only then fix this problem. Our company sealed 30 other driveways that day for other folks, with absolutly no call backs or complaints. In fact we recieved numerous compliments that entire week of sealcoating these numerous driveways. The sealcoating work was inspected by the owner after completion, as in all cases, and found to be sufficiently sound, and done in accordance with industry standards. Said customer demanded free redos on all of these driveways for no reason other than to get more than what she paid for. In good faith, and as a gift of courtesy to this customer, our company gave a "free sealcoating" one one of these driveways....our way of giving back to the community and her. Once customer realized that there was "something to get for free", she then demanded all jobs to be redone for no charge. Firemen Sealcoating has been in business for 28 years, and has never had issues such as this because as you know, we back up all legitimate claims and problems. In this case , the customers attempt at "jumping on the bandwagon" holds no true cause and any more free work has been declined. This information was sent to customer last week.........and again in good faith, we have offered her a 20 dollar discount on each of her jobs..... during the next 30 days, if she would like any more work done. One more add on to this notice about customers "cracking" concerns. / please talk to any contractor or supplier in the Chicagoland area, and they will confirm that all pavement can crack.........asphalt or concrete to to the ups and downs of weather in this region. There is NEVER a guarantee against this, as it is a natural occurance in all pavements. Thank you, Firemen Sealcoating Inc. 630-971-8693 Howie [redacted]@aol.com