Fireplace Warehouse Etc

Hi *** My name is Amy, and I'm the Service Director at Fireplace Warehouse I heard from your husband today that we accessed your roof unsafely and I wanted to thank you for bringing this to my attentionI will address this with our office personnel, and team members as we are investigating this reporting We take our team members safety very seriously

Complaint: I am rejecting this response because: It is too early to tell if this complaint will be resolved as the fireplace I ordered and paid is not going to be attempted to be installed until Thursday, January The business owner is working to do so but until its installed I cannot say this complaint is resolvedIt is true I was given a refund without a 20% stocking fee but I had to threaten legal action to get thatI have since been rebilled and paid for the fireplace less installation and will pay that upon completion of the install Sincerely, [redacted]