Firestone Complete Auto Care-Evergreen

Initial Business Response /* (1000, 5, 2015/05/21) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@bfrc.com
I SPOKE WITH MS*** AND EXPLAINED OUR "FIXED RIGHT POLICY" AND WE DID FIXED THE VEHICLE DURING HER LAST VISITBUT BECAUSE OF THE
INCONVENIENCE OF HAVING TO RETURN DUE TO A PRIOR ISSUE, MS*** AND I DISCUSSED COMPENSATION FOR HER TIMEMS*** WAS HAPPY WITH THE RESOLUTION
Initial Consumer Rebuttal /* (2000, 7, 2015/05/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response from the businessAfter the company was notified by the Revdex.com of my complaint against the company, I was contacted by Ms*** and after a discussion of the problem and my level of inconvenience in the matter we were able to come to a agreeable conclusion