Firestone Tire and Service

*** *** told me that if I paid $they would diagnose the trouble with my car and tell me the total cost for the repairI was then told everything could be fixed for $I approved the repair for $When I went to pick up my car it had the exact same problemThen after more days they told me that now they needed and extra $2,to fix the problemThey then said that the $was needed to see that I now needed to pay an additional $2,
*** threatened me*** told me in front of the police officer that they illegally record the phone conversations without letting their customers know They charged my credit card without authorizationI had to have the *** *** Police Department come to the location before they would give me my car back
*** is rude, never calls you back and is a thief

Our dryer gave out days before our family vacationIn a hurry, my husband went to Sears Outlet in Portage, IN We brought the dryer home and low and behold it didn't work My husband took the dryer back and went to another store Sears refused to give us cash for the item, despite paying for it via debit and didn't refund our money until days later That was our vacation money I called five times and was told the following, " It is your bank that is not refunding the money to you" We bank with Chase, who is known for their stellar customer-service It wasn't until I filed a complaint with my bank against Sears for Fraud and threatened to file a complaint with the Revdex.com, that the money was in our account the next dayTo make it even more bazar, it was on a Sunday, which is not even a business day Since this issue was resolved, I hope I can help any one else looking to buy an appliance not to go to Sears They have shown me nothing but their Fraudulent side, which is less than appealing

The Volvo service end of this dealer leaves a little to be desired, while the service performed is fine, the schedule and service writing end is horrible next to the BMW side
After having made an appointment a few days prior to dropping off the car, The first thing I was told upon drop off was that they would not be able to work on the car that day? , so much for the appointment
Not the biggest problem in the world, but if left me feeling like they didn't even want to work on it, or I should take it some where else
I did not really expect it to be done that day, but I did think that they would be looking at it to determine its problem
With the current cost of labor rates for service, the customer experience needs to be much better!

Good luck getting them to call you back on a vehicle you are interested in, even the Sales Manager!
Called and talked to a Sales person a few times on Monday (July 25), had a good exchange, and positive outlook with him Asked this salesperson to check on a few details on a 328xi that I was interested inThis was prior to me making the mile round trip the next day, to view, and possibly purchase the vehicle, and received no responseCalled his manager the next morning, and left him a Voice mail telling him about my situation, and questions, etc, and again, no call, no emailVery rude, and very unprofessionalWill keep my business in my own backyard, lesson learnedIf they treat potential customers like this, likely they will treat all their customers this way .Buyer beware

Any individual planning to purchase or lease a vehicle from this dealership needs to be aware of my recent very poor service experience The summary of my issue is:
I am requesting a written explanation regarding my complaint - why did it take 6/six days and 2/two repair visits to replace 4/four tires and 1/one battery (normally stock-inventory items)? and why was the communication so poor regarding providing information to me as a customer?
Also be aware that BMW USA was contacted and was of not assistance involving this matter They have this company as an AUTHORIZED SERVICE DEALER, however does not want to be involved in any disputes
Potential buyers, BE AWARE

The Evans Volvo service department has serious customer service issues!! I showed up for an oil change 1/29/16 around 5pm, no one was around as it was close to closing time (5:30) After about 10 minutes Debbie appeared and was very rude and informed me that they were about to close and could not do service that day. I asked her if we could schedule an appointment she agreed, so I follow her into her office where I was told that she had to finish up some paperwork for another customer. After sitting in her office for awhile and her acting like she couldn't be bothered with me I asked to speak with a manager, the GM appeared a few minutes later and I explained the issue to him. We scheduled an appointment for 2/3/16 and asked if they could email me an estimate. Monday afternoon I called back to to follow up because I had not received the estimate, they told me that they sent it out Friday but I had not received it, so they resent it. The estimate I received was just an email with a price I wanted a real estimate with the breakdown of services that would be preformed and the cost. I called Debbie right back and left her a voicemail explaining what I wanted, still no response so I called back today 2/2/16 to find out if I could get what I had asked for. Debbie was busy and I didn't want to leave another voicemail so I asked to speak with the service manager. The service Manager Armin pick up the line and let me tell you I have never been treated so poorly in my life. He told me that what I was asked for was not able to be produced until they had the car, All I wanted was A breakdown of services that would be preformed and the cost of the services. He tells me that the owners manual would tell me the services that would be completed, Then goes to tell me that the owner GM and him have had a meeting discussing me and that it seems like they will be unable to provide services to me and he would be canceling my appointment. WHAT???? All I wanted was an estimate that listed the services that would be performed and the cost associated to them and of course friendly service from the start. Beware of this place, I can only imagine if you had a serious problem.

My experience with Evans was also very bad. And it kept getting worse. They didn't allow me to test drive a car without proof of insurance. And when I emailed the salesperson I dealt with eventually, my email was answered by the man who had refused me the first time. I called my salesperson and he said he never got any of the emails I had sent him. Finally, we were assigned another salesperson who missed our appointment with him. WE WERE DESPERATE TO BUY A NEW CAR AND WERE PREAPPROVED FOR THE LOAN. The next day, we bought it from another dealer out of town. No hassle. Avoid Evans. While they may not have been dishonest, they certainly weren't ethical.