Sign in

Firestone Tire & Service Centers & Expert Tire

Sharing is caring! Have something to share about Firestone Tire & Service Centers & Expert Tire? Use RevDex to write a review
Reviews Auto Repair, Brake Service, Tire Dealers, Tire Repair, Muffler, Auto Inspection Stations Firestone Tire & Service Centers & Expert Tire

Firestone Tire & Service Centers & Expert Tire Reviews (2)

Review: On September **,2013 I took my wife's new infiniti G37x (which had just under 5000 miles) to firestone for a basic oil change. When I picked up the car I drove straight home and parked it on my drive way. The car stayed in the drive way for 2 weeks. When my wife went to drive the car she made it approximately 2 blocks. Then she called me and said the car wasn't driving properly and the engine was making a loud noise, the oil and check engine light are on. We later come to find that the car had no oil in it and now my drive way has a 5 quart oil stain on it. The oil change was not done properly. We were lucky that my pregnant wife wasn't on the highway or in a busy area cause the engine could have seized. It could have been a very bad situation. Now I had to get another oil change and deal with all of this over something that is so basic and should of been done right the first time.Desired Settlement: There should be some sort of retribution for what has occurred.

Business

Response:

I spoke with [redacted] about the service he received 9/**/2013. I had asked him to fax or send me a copy of the oil change that had to be re-done. He was requesting a set of tires for his other car. I told him I didn't think we can do that. I offered to refund him for the oil change and offered to send someone to clean the driveway or reimburse him for the cleaning if it was done already. [redacted] didn't send us any paperwork. We would be glad to clear this matter up.

Thanks

Review: In 2012 the front brakes on my Ford escape were replaced at 23601 miles. There was supposed to be a warranty with that work at Firestone. Today I brought the vehicle back at 39K miles to have the front brake pads replaced again. I was given no warranty credit. I contacted Firestone customer service via email and they replied that a [redacted] at the store told them that the REAR brakes were serviced today March [redacted] 2014. My bill says the FRONT brakes were worked on as I had requested. I believe this [redacted] person either does not want to honor the warranty or the shop seriously botched the job by working on the wrong set of brakes.Desired Settlement: The FRONT brake work should have been warranty work and I want a refund. [redacted] in the store had told me in January 2014 that the front pads were down to 4mm. If they botched the job today by working on the REAR brakes and I have the bill saying it was the FRONT brakes I want the FRONT brake pads replaced for free.

Business

Response:

Spoke to customer and agreed to refund $65.16 which resolved issue.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Check fields!

Write a review of Firestone Tire & Service Centers & Expert Tire

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Firestone Tire & Service Centers & Expert Tire Rating

Overall satisfaction rating

Add contact information for Firestone Tire & Service Centers & Expert Tire

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated