Complaint: [redacted] I am rejecting this response because:------- Forwarded message... ---------- From: BBB of Metro Washington DC <[email protected]> Date: Mon, Jun 23, 2014 at 9:21 AM Subject: Fwd: Complaint# [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Sat, Jun 21, 2014 at 2:26 PM Subject: Complaint# [redacted] To: "[email protected]" <[email protected]> Just following up on the response to this complaint that was filed. We did stop in at Firestop Solutions numerous times to try & communicate with the owner to rectify the situation but every time we stopped by he was "unavailable". We tried calling & finally connected with [redacted] who assured us that he would take care of us by ordering the piece of the fence that we need. That was over a month ago & we have had no return communication from the business since. We have tried calling & following up several times which resulted in him telling us "that he was in the process of ordering & would call us back when it was there." He has never returned any of our calls & usually when we try to reach him we either get put through to voicemail or hung up on. This whole process has been going on for over a year now & I just feel like as the consumer we are getting nowhere & there are no policies in place that are designed to help me get my product or the information that I need to be able to go to another business to purchase that product. [redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:------- Forwarded message... ---------- From: BBB of Metro Washington DC <[email protected]> Date: Mon, Jun 23, 2014 at 9:21 AM Subject: Fwd: Complaint# [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Sat, Jun 21, 2014 at 2:26 PM Subject: Complaint# [redacted] To: "[email protected]" <[email protected]> Just following up on the response to this complaint that was filed. We did stop in at Firestop Solutions numerous times to try & communicate with the owner to rectify the situation but every time we stopped by he was "unavailable". We tried calling & finally connected with [redacted] who assured us that he would take care of us by ordering the piece of the fence that we need. That was over a month ago & we have had no return communication from the business since. We have tried calling & following up several times which resulted in him telling us "that he was in the process of ordering & would call us back when it was there." He has never returned any of our calls & usually when we try to reach him we either get put through to voicemail or hung up on. This whole process has been going on for over a year now & I just feel like as the consumer we are getting nowhere & there are no policies in place that are designed to help me get my product or the information that I need to be able to go to another business to purchase that product. [redacted] Regards, [redacted]