Firewire Surfboards

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below FIrewire's position appears to be that I misused the product Specifically, their claim seems to be that it is unacceptable to use one's knee to duck dive a surfboard This claim is contradicted by a significant number of resources on the internet from reputable and leading surf industry outlets (surfline, surfing magazine, instructional videos posted on youtube by professional surfers).The board failed under conditions that constitute use They insist that the board was not defective The facts suggest otherwise.Firewire is correct about one thing I do intend on submitting a claim in small claims court in New Jersey if they refuse to provide further assistance in this matter.Thank you Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowFIrewire's position appears to be that I misused the product Specifically, their claim seems to be that it is unacceptable to use one's knee to duck dive a surfboard This claim is contradicted by a significant number of resources on the internet from reputable and leading surf industry outlets (surfline, surfing magazine, instructional videos posted on youtube by professional surfers)The board failed under conditions that constitute use They insist that the board was not defective The facts suggest otherwiseFirewire is correct about one thing I do intend on submitting a claim in small claims court in New Jersey if they refuse to provide further assistance in this matterThank you Regards, [redacted] ***

For starters, we do not offer warranties on our surfboardsSince surfboards are made out of foam no one in the surfboard industry offers a warranty.When *** contacted us with a common surfboard ding he had clammed he was going to sue us for a surfboard dingWhich does not help his case
regarding helping him with a surfboard dingWe offered him a free repair any way, and a few months later he took us up on the free repairWe also had to sub out the repair since we are a west coast Company.-The free repair did not meet his standards, and the problem accrued again since the impact area from duck diving is always in the same spotIn short, if you repeatedly hit your knee in the same spot, as *** did, you will have a problem with dings on any surfboards.- - Also, we cannot identify what happens to our boards once they leave the retail stores.Surfboards are sporting equipment that can break under impact.We made a solid effort to help *** out within our company's policyI guess that was not good enough?Thanks for your time.*** *** *** *** *** ** *** ***

For starters, we do not offer warranties on our surfboards. Since surfboards are...

made out of foam no one in the surfboard industry offers a warranty.
When [redacted] contacted us with a common surfboard ding he had clammed he was going to sue us for a surfboard ding. Which does not help his case regarding helping him with a surfboard ding. We offered him a free repair any way, and a few months later he took us up on the free repair. We also had to sub out the repair since we are a west coast Company.
-
The free repair did not meet his standards, and the problem accrued again since the impact area from duck diving is always in the same spot. In short, if you repeatedly hit your knee in the same spot, as [redacted] did, you will have a problem with dings on any surfboards.
- - Also, we cannot identify what happens to our boards once they leave the retail stores.
Surfboards are sporting equipment that can break under impact.
We made a solid effort to help [redacted] out within our company's policy.... I guess that was not good enough?
Thanks for your time.
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
FIrewire's position appears to be that I misused the product.  Specifically, their claim seems to be that it is unacceptable to use one's knee to duck dive a surfboard.  This claim is contradicted by a significant number of resources on the internet from reputable and leading surf industry outlets (surfline, surfing magazine, instructional videos posted on youtube by professional surfers).The board failed under conditions that constitute normal use.  They insist that the board was not defective.  The facts suggest otherwise.Firewire is correct about one thing.  I do intend on submitting a claim in small claims court in New Jersey if they refuse to provide further assistance in this matter.Thank you.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
FIrewire's position appears to be that I misused the product.  Specifically, their claim seems to be that it is unacceptable to use one's knee to duck dive a surfboard.  This claim is contradicted by a significant number of resources on the internet from reputable and leading surf industry outlets (surfline, surfing magazine, instructional videos posted on youtube by professional surfers).
The board failed under conditions that constitute normal use.  They insist that the board was not defective.  The facts suggest otherwise.
Firewire is correct about one thing.  I do intend on submitting a claim in small claims court in New Jersey if they refuse to provide further assistance in this matter.
Thank you.
Regards,
[redacted]

Review: I purchased a Firewire surfboard from a local retailer near my home in New Jersey. I used the board approximately fifteen times. During use, I noticed a pressure ding forming on the area of the board where I use my knee to duck dive. Use of one's knee to duck dive is normal and customary. If one Googles "duck diving with knee" you will find many articles from leading surf industry periodicals indicating that this is an acceptable technique. At some point, I noticed that the pressure ding became soft. I inspected the board and discovered that the epoxy had cracked. I took the board to the shop where it was purchased. They contacted the manufacturer, Firewire Surfboards. The board was inspected by their local representative. I spoke with him on the telephone. He treated me very poorly and talked at me as though I had no idea how to surf competently. They refused to replace the board. They instead offered to pay for the cost of repair. Negotiations regarding compensating me went on for approximately nine months. In the end, the board was repaired by the shop from which it was purchased. I was told the repair person has much experience repairing the type of board I purchased. After the repair was completed, I took additional measures to protect the area where the damage occurred. This proved ineffective. The repair failed. I went back to the shop and was told the product was defective. I communicated with both the shop and Firewire Surfboards via e-mail. Firewire rejected the shop's conclusion. I was told that nothing would be done for me. At that point, I asserted that I would file an action in small claims. The shop contacted me and told me they would advocate for me to have Firewire replace the board. Their efforts on my behalf were unsuccessful. Firewire remains unwilling to assist me. The shop is currently repairing the board. This is an unacceptable outcome. I would like Firewire to replace the surfboard.Desired Settlement: Firewire surfboards should replace the surfboard I purchased.

Business

Response:

For starters, we do not offer warranties on our surfboards. Since surfboards are made out of foam no one in the surfboard industry offers a warranty.When [redacted] contacted us with a common surfboard ding he had clammed he was going to sue us for a surfboard ding. Which does not help his case regarding helping him with a surfboard ding. We offered him a free repair any way, and a few months later he took us up on the free repair. We also had to sub out the repair since we are a west coast Company.-The free repair did not meet his standards, and the problem accrued again since the impact area from duck diving is always in the same spot. In short, if you repeatedly hit your knee in the same spot, as [redacted] did, you will have a problem with dings on any surfboards.- - Also, we cannot identify what happens to our boards once they leave the retail stores.Surfboards are sporting equipment that can break under impact.We made a solid effort to help [redacted] out within our company's policy.... I guess that was not good enough?Thanks for your time.[redacted]