Thank you for bringing this unfortunate experience to our attention. We do value customer satisfaction greatly at First Acura and are saddened to hear your experience did not leave you feeling that way.I would like to review the notes on your service history and will contact you
directly.Please do not hesitate to call me with any questions.Sincerely,*** ***General ManagerFirst Acura###-###-####
Ms. [redacted] and I met for an hour to understand how this confusion happened after she took delivery of her newly registered leased [redacted]. Ms. [redacted] was offered to replace her current vehicle for the trim level she preferred to upgrade the integrated remote starter into the key fob instead of a...
separate fob. The residual and cost on the upgraded model would not allow us to match her current lease payment and offered her better than employee pricing on the replacement vehicle. She rejected the proposal and wanted to speak with her attorney before making another move.
Thank you for bringing this unfortunate experience to our attention. We do value customer satisfaction greatly at First Acura and are saddened to hear your experience did not leave you feeling that way.I would like to review the notes on your service history and will contact you
directly.Please do not hesitate to call me with any questions.Sincerely,*** ***General ManagerFirst Acura###-###-####
Ms. [redacted] and I met for an hour to understand how this confusion happened after she took delivery of her newly registered leased [redacted]. Ms. [redacted] was offered to replace her current vehicle for the trim level she preferred to upgrade the integrated remote starter into the key fob instead of a...
separate fob. The residual and cost on the upgraded model would not allow us to match her current lease payment and offered her better than employee pricing on the replacement vehicle. She rejected the proposal and wanted to speak with her attorney before making another move.