I show the customer was scheduled between 10-2pm which is between 8-5pm if he was under that impression As far as charges--minimum labor rate to replace parts is $plus the cost of the part If the customer paid at the time of diagnostics--that applies toward the total cost of the repairThe total for the job was $which was paid with an initial charge of $and upon completion, was charged the balance of $If the technician had all of the paperwork with him, there is no way for the office to look up pricing information Nobody was "snotty" with this customer and while we try our best to accommodate customers, the customer has no reason to yell at the person on the phone
I show the customer was scheduled between 10-2pm which is between 8-5pm if he was under that impression As far as charges--minimum labor rate to replace parts is $plus the cost of the part If the customer paid at the time of diagnostics--that applies toward the total cost of the repairThe total for the job was $which was paid with an initial charge of $and upon completion, was charged the balance of $If the technician had all of the paperwork with him, there is no way for the office to look up pricing information Nobody was "snotty" with this customer and while we try our best to accommodate customers, the customer has no reason to yell at the person on the phone