First American Builders of Chicago

Please consider this our updated response to this complaint Alamo Colleges has been in contact with the student A meeting was scheduled for last week to review the account with the student The student was not able to make the meeting due to work scheduling Another meeting with the student has been set up for this week [redacted] Associate Vice Chancellor for Finance and Fiscal Services WHouston Street San Antonio, TX 78207- [redacted]

Alamo Colleges apologizes to Mr*** for not responding to his two emails to Dr***. We care deeply about issues and concerns brought to our attention - and our practice is to look thoroughly at each situation. We missed these emails and are sincerely sorry for not responding to Mr***
The Texas Veterans Commission has repeatedly denied our request to make these training programs eligible for Federal Veterans benefits. As a result of Mr***'s concern, Alamo Colleges has secured a conversation with the Director of the Texas Veterans Commission to discuss this issue. She has agreed to work with *** *** of the Alamo Colleges to re-evaluate the truck-driving courses for eligibility for VA benefits.
We sincerely appreciate the key role Mr*** has played in providing an opportunity to re-dress this issue with VA and to hopefully get these courses qualified in the future for VA benefits

Complaint: 12251130
I am rejecting this response.  Below is requested copy of email sent TWICE to Dr. [redacted]'s office.
Regards,
[redacted] --------------------------------------------On Mon, 7/3/17, :- <[redacted]> wrote:Subject: SECOND REQUEST FOR INFORMATION -- Enrollment & VA BenefitsTo: [redacted]Cc: [redacted], [redacted]Date: Monday, July 3, 2017, 9:31 PM 3 JULY 2017SECOND REQUEST FOR INFORMATION--------------------------------------------On Sun, 6/25/17, :- <[redacted]t> wrote:Subject: Enrollment & VA BenefitsTo: [redacted]Cc: [redacted]Date: Sunday, June 25, 2017, 7:01 PMDr. [redacted]:I am a veteran with Post-9/11 GI Bill education benefits from the Veterans Administration (VA).I was interested in completing the Professional Truck Driving (CDL) course offered by the Alamo Community Colleges ([redacted]) and taught at the SAGE Driving School in San Antonio.I contacted Mr. [redacted], the Program Manager at St. Philip’s College.  He told me that I could use my VA education benefits only if I qualified for the VA Vocational Rehabilitation and Employment Program.  I do NOT qualify for this program.I later checked the WEAMS Institution Search website ([redacted]) and found that the SAGE Driving School did not accept VA Post-9/11 GI Bill education benefits, even though the SAGE Driving School website ([redacted]) states that VA education benefits are accepted.Since discovering this shortfall at the Alamo Community Colleges, I have enrolled in the Roadmaster Driving School which does accept VA Post-9/11 GI Bill education benefits for their Commercial Drivers License course.WHY AM I NOT ALLOWED TO USE MY VA POST-9/11 GI BILL EDUCATION BENEFITS AT ALAMO COMMUNITY COLLEGES AND THE SAGE DRIVING SCHOOL WHEN I CAN USE THOSE SAME BENEFITS AT THE ROADMASTER DRIVING SCHOOL??I would appreciate very much an answer to this question.Thank you very much.[redacted]

Alamo Colleges researched this complaint.  After review of our system, we were unable to locate the email that was sent to Dr. [redacted].   If Mr. [redacted] could forward the email that he sent to Dr. [redacted], it would enable me to better research why the email was not...

received in Dr. [redacted]'s email box.  We strive to respond in a timely manner to all of our students. 
 
As far as receiving VA benefits for a CDL course, the Texas – Veterans Commission does not support our request to qualify our “Non-Semester Credit” training programs for Federal Veterans benefits.  We have made repeated attempts and each request has been denied.  We believe our workforce training is exactly what the intent of VA funding is designed to do; provide veterans with licensure and certification in demand occupations.
 
The Associate Vice Chancellor over this CDL program has reached out to Mr. [redacted] to explain further and to get more information on who he might of spoken to so we can afford additional training for those individuals.    Tell us why here...

Please consider this our updated response to this complaint.    Alamo Colleges has been in contact with the student.  A meeting was scheduled for last week to review the account with the student.  The student was not able to make the meeting due to work scheduling.  Another...

meeting with the student has been set up for this week.     [redacted] Associate Vice Chancellor for Finance and Fiscal Services 811 W. Houston Street San Antonio, TX  78207-3033 [redacted]