December 10, *** ***, I received your enclosed letter, thank you for contacting us regarding this issue, The version of what transpired according to **& *** *** is not accurate.On October 14th **and *** *** made the purchase for Laminate flooring for their home
From the beginning *** did not want to make this purchase*** *** insisted to make the purchaseThe installation was scheduled for October 31, Unfortunately, due to scheduling error we were not able to install the laminate that dayI spoke to both **and *** *** on October 31st*** *** was not upsetI apologized to her and told her we can come in any day of her choice, even on a Sunday or next day to perform the installation as contracted*** called the same day; he was very upset and demanded a large credit for the inconvenienceI told him I will credit his account $and perform the installation on any day of his choiceHe stated the credit amount has to be much more than thatAs I stated before, *** did not want to make this purchase on October 14thHe asked for a full refundI told him they signed a contract, and per contract, once the product is ordered we cannot cancel the saleThere is large stocking and freight fee involved by the manufacturer of the product*** was very loud and upset and demanded a refundWe called **& *** *** many times afterward to arrange the installation of the purchased laminateThey did not respondI wrote a letter to *** providing him $credit and to set up a date for installationFor the record, we are not obliged to provide a refund if an appointment is missed**and *** *** have not responded to my letterFurthermore, we had provided **& *** *** credit through *** “Formally known as ** ***” for two years Zero interest on this purchase”*** wrote a letter stating *** has asked for a credit of the total amountI wrote back to ***, and they have not credited *** because we missed that installation dayIn conclusion, this is nothing more than buyer's remorse; First American Carpet has been in business since Our record with Revdex.com and online record is without any complaints,
We ask that Revdex.com not to publish this report for public viewingI am still hopeful we will be able to settle this issue with ***.Regards,
Derrick K
Co-owner
December 10, *** ***, I received your enclosed letter, thank you for contacting us regarding this issue, The version of what transpired according to **& *** *** is not accurate.On October 14th **and *** *** made the purchase for Laminate flooring for their home
From the beginning *** did not want to make this purchase*** *** insisted to make the purchaseThe installation was scheduled for October 31, Unfortunately, due to scheduling error we were not able to install the laminate that dayI spoke to both **and *** *** on October 31st*** *** was not upsetI apologized to her and told her we can come in any day of her choice, even on a Sunday or next day to perform the installation as contracted*** called the same day; he was very upset and demanded a large credit for the inconvenienceI told him I will credit his account $and perform the installation on any day of his choiceHe stated the credit amount has to be much more than thatAs I stated before, *** did not want to make this purchase on October 14thHe asked for a full refundI told him they signed a contract, and per contract, once the product is ordered we cannot cancel the saleThere is large stocking and freight fee involved by the manufacturer of the product*** was very loud and upset and demanded a refundWe called **& *** *** many times afterward to arrange the installation of the purchased laminateThey did not respondI wrote a letter to *** providing him $credit and to set up a date for installationFor the record, we are not obliged to provide a refund if an appointment is missed**and *** *** have not responded to my letterFurthermore, we had provided **& *** *** credit through *** “Formally known as ** ***” for two years Zero interest on this purchase”*** wrote a letter stating *** has asked for a credit of the total amountI wrote back to ***, and they have not credited *** because we missed that installation dayIn conclusion, this is nothing more than buyer's remorse; First American Carpet has been in business since Our record with Revdex.com and online record is without any complaints,
We ask that Revdex.com not to publish this report for public viewingI am still hopeful we will be able to settle this issue with ***.Regards,
Derrick K
Co-owner