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First American Property & Casualty Insurance Agency

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Reviews First American Property & Casualty Insurance Agency

First American Property & Casualty Insurance Agency Reviews (11)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] ***My cancellation letter was sent by the new insurance carrier to the fax number First American Insurance Company provided on August 10, I am attaching proof the fax was sent on August 10, I called on 8/25/to inquire as to when I would receive my refund check This is when Daisy at First American Insurance Company told me they had no record of the cancellation When I told her I had proof of the faxed cancellation she gave me an email address to send the confirmation and the fax to her but the email address did not work On that same day, 8/25/2017, I called again and spoke with [redacted] who offered to stay on the line while I sent him email confirmation of the faxed cancellation He told me he received it and a refund would be processed for me I called again on 8/30/to find out when I would receive my refund and spoke with [redacted] who said I would receive my refund within business days and the amount would be $ She went on to say the business days would start from the date I called on 8/25/ I asked her why it would take business days to get my refund and the start date would be 8/25/instead of the 8/10/cancellation dateHer response was it was because that's when I called Later that day, I called again to get ***'s email address so I could confirm our conversation and make a written request for the language in my insurance policy where I agreed to wait business days to receive my refundI was told by [redacted] that she could not give out ***'s email address and that she was on another line I asked her to tell [redacted] to come to the phone so she could give it to me herself [redacted] refused to speak with me but [redacted] gave me her email addressI then sent [redacted] an email, but did not receive a response I did not call on 9/29/as indicated by them in their response In the email to [redacted] I made a demand for an immediate refund I appreciate they agree to send the refund check on August 30, 2017, I expect to receive it in a few days

Our records of this call indicated the consumer disconnected the call prior to our Representative being able to return from a brief hold The Representative did not have an opportunity to provide any details relative to timing or method of refund because the call was terminated As previously responded, a full refund of premium paid has been issued

August 19, Revdex.com of San Diego Viewridge Ave Suite San Diego, CA Attn: [redacted] [redacted] Re: [redacted] [redacted] File Number: [redacted] First American Contract Number: [redacted] First American Claim Number: [redacted] Dear Ms***: First American Home Buyers Protection’s (First American) records indicate the consumer place a claim on July 26, 2015, a water leak into the garageFirst American dispatched independent contractor [redacted] and [redacted] to diagnose failures The consumer’s claim was re-dispatched to [redacted] s for sooner serviceOn July 27, 2015, [redacted] s reported a leak coming from a copper pressure line and leaking between the sub floor and the main floor, there is also air conditioning ducting running across the garage ceilingThe consumer was informed First American does not cover creating accessThe consumer can reference their home warranty contract under Limits of Liability Number Six: “Company is not responsible for the following: any corrections, repairs, replacements, upgrades, inspections or other additional costs to comply with federal, state or local laws, utility regulations, zoning or building codes; paying any costs relating to permits, haul away fees, construction, carpentry or relocation of equipment; gaining or closing access to Items except where noted in this Contract; and, alterations or modifications made necessary by existing equipment or installing different equipment except where noted in the Central Air Conditioning section of this ContractCompany will not alter structure to effect repair or replacement, nor refinish or replace cabinets, countertops, tile, paint, wall or floor coverings or the like.” On July 28, 2015, the consumer contacted First American to inform he hired his own contractor to diagnose and found that the toilet was the cause of the leakThe consumer requested to have the holes created by [redacted] s to locate leak brought to a rough patchOn July 30, 2015, the consumer’s claim was continued to [redacted] to rough patch the holes created to locate the leak As of August 19, 2015, the consumer provided the invoice for plumbing repairs to First American for possible reimbursementFirst American does not reimburse for services performed without approvalThe consumer can refer to their home warranty contract under Important: “First American Home Buyers Protection Corporation (Company) will not reimburse you for services performed without approval.” First American is reviewing the consumer’s invoice If you have any questions or concerns, please feel free to contact me directly at (888) 955-4415, extension *** If you have any written correspondence, you may fax it to (818) 374-or mail it to the Post Office Box indicated at the bottom of the page Sincerely, [redacted] Claims Evaluation Department Enclosures *

We have received Ms [redacted] inquiry with the WA Department of Insurance and her concerns expressed with the Revdex.com will be addressed in our response to WA DOIThank you, [redacted] * [redacted]

Dear Ms***: Thank you for your inquiry with the Revdex.comOn or about January 5, 2015, First American Property & Casualty Insurance Company (“First American”) received a letter of representation from Attorney [redacted] *** Mr [redacted] indicated that his office represents you as well as [redacted] in the subject claimTo the extent that you are represented by counsel, First American cannot communicate directly with you without prior written consent from your counselThis is to advise you that we must respectfully maintain our prior denial because you have not provided any further documentation or offered proof that the loss occurred within the policy period Your policy was non-renewed as of March 18, and the loss could have occurred prior to the expiration date of your policyIf you have any further questions, please have your attorney contact the handling adjusterThank you, [redacted]

Revdex.com: I do not want a check í want my money put back on the same card they took it out of she said that's where it would refund back never did the employee say in a check form it was taken out my account so í expect it to be put back on my account í was under tve impression online that í was getting car insurance not renters insurance í contacted the day after í did it and I had to call before they even sent me an email back I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. [Per the response, no one from First American has contacted me. I am dissatisfied because my claim is unresolved. It is unfair to assume the date of loss based on my discovery date due to the circumstances, which were made clear and accompanied with documentation from [redacted] Hospital. I provided every piece of requested documentation and after about seven months of "investigation," was told that my claim would not be paid. This is unfair. I simply would like for my claim to be paid.] Regards, [redacted] ***

I recently took over responsibility for Revdex.com responses so perhaps I did not properly post our response however we did respond some weeks ago.The original complaint from our former customer indicated she had retained an attorney which prevents us as an insurance company from communicating directly with the her We responded in kind to the complaint and the former customer.The former customer then indicated she no longer had an attorney and we reached out to her to determine if she had any additional information that may change our determination her loss was not covered.Thank you,First American Property & Casualty Insurance Company

Ms***'s loss with regard to coverage for her dwelling was adjusted and paid within days of the date of loss The portion of the claim still open is for personal property reported as loss in the fire We have been in regular contact with Ms [redacted] including the recent conference call she mentions in her Revdex.com complaint During the conference call First American offered to make a partial payment for loss personal property This would be for items not requiring additional documentation Ms [redacted] was advised of the documents and steps necessary to move the payment forward We will continue to work with Ms [redacted] to complete the investigation into the remaining items listed as lost If any additional questions remain or information is needed Ms [redacted] may contact her Adjuster directly He will be happy to assist

Dear Mr***: We have brought to the attention of the handling adjuster your concerns regarding the handling of your claim However, in reviewing the claim file, we believe that all the correspondence to you as well as other correspondence to your contractor and insurance broker, has been timelyFirst American had reached an agreed price with your contractor for the repair of his home and a supplement payment was issued Our understanding is that the repair should be completed sometime in May of On April 23, 2015, we received a revised inventory forms from you We are currently reviewing and evaluate the remainder of your content claim

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [I am not satisfied with the response of the company because theirl responses were not timely like they are statingI know for a fact that my insurance adjusted went on vacation because after my insurance agent had to call Mr [redacted] supervisor we found out he was not even working on my claimDue to the fact that First American Property and Casualty incdid not plan for this inconvenience for their clients I find them to be extremely unprofessionalIf I were to leave on vacation and I did not have anyone else take care of my business I would have many dissatisfied customersThe President of my Insurance agents office [redacted] had to get involved to get some action going on my claimThis should never have to happen.] Regards, [redacted] ***

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Address: 4 First American Way, Santa Ana, California, United States, 92707

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