Hi I'm responding back about that pants situation that we had with our customer ***I tried explaining to her very nicely that the rip was not from us The pants were worn out and we did put a defect sign in there before cleaning but one of our employee did not tell her thatthat was our mistake anyways she is our customer I could go ahead give her a couple of dollars off and her next cleaning but I try to explain that to her but she got very upset did not except my offerShe's more than welcome to do her cleaning in our shop but we did not do that ripSent from my iPhone
I am rejecting this response because: If you had recorded my conversation with you, I would love for you to replay it "Offered to give a couple of dollars? Did not accept your offer? Made a note that there was defect sign? " Let me tell you things that are wrong with this: one, you did not offer anything, not a dime, not a penny You won't even take my pants to the Textile Analysis Laboratory to exam to see who actually is at fault That is being professional Secondly, just the line "a couple of dollars", really is respectful in itselfMy pants were$250, so please better phrase what you say to not cause a misunderstanding Thirdly, worn out? Are you kidding me? This is my second time having this dry cleaned, and it was my fourth time wearing it So you tell me, does it sound logical with what you said? You still have my pair of pants, so I would love for your to send it for inspection to see if it's actually worn out, or still in new condition, as I can tell you it sure is not anywhere close to your description of being worn out As for making a note about a defect? Do you mean you made a note after a complaint has been made towards you, after the pant has been destroyed? Let's not joke ourselves Like I mentioned, if you recorded our conversation, I would like for you to replay it, send it, and do whatever else because what you said can certainly be refuted If you had spoken and tried to compromise by offering to make amend, this complaint would have never happened So you tell me, what can you do to amend this?
Hi I'm responding back about that pants situation that we had with our customer [redacted]I tried explaining to her very nicely that the rip was not from us The pants were worn out and we did put a defect sign in there before cleaning but one of our employee did not tell her that... that was our...
mistake anyways she is our customer I could go ahead give her a couple of dollars off and her next cleaning but I try to explain that to her but she got very upset did not except my offerShe's more than welcome to do her cleaning in our shop but we did not do that ripSent from my iPhone
I am rejecting this response because: If you had recorded my conversation with you, I would love for you to replay it. "Offered to give a couple of dollars? Did not accept your offer? Made a note that there was defect sign? " Let me tell you 3 things that are wrong with this: one, you did not offer anything, not a dime, not a penny. You won't even take my pants to the Textile Analysis Laboratory to exam to see who actually is at fault. That is being professional. Secondly, just the line "a couple of dollars", really is respectful in itself. My pants were$250, so please better phrase what you say to not cause a misunderstanding. Thirdly, worn out? Are you kidding me? This is my second time having this dry cleaned, and it was my fourth time wearing it. So you tell me, does it sound logical with what you said? You still have my pair of pants, so I would love for your to send it for inspection to see if it's actually worn out, or still in new condition, as I can tell you it sure is not anywhere close to your description of being worn out. As for making a note about a defect? Do you mean you made a note after a complaint has been made towards you, after the pant has been destroyed? Let's not joke ourselves. Like I mentioned, if you recorded our conversation, I would like for you to replay it, send it, and do whatever else because what you said can certainly be refuted. If you had spoken and tried to compromise by offering to make amend, this complaint would have never happened. So you tell me, what can you do to amend this?
Business states that they will go ahead and provide the consumer with the $30 store credit but are not admitting any fault in the matter. Business will be doing this as a courtesy, in order to maintain good relations and the future business of this customer. Store credit will be available to the customer for future visits as employees will be informed and and aware of the agreement.
I am rejecting this response becauseThat sure is a convenient way to put it. Our fault we didn't contact you about the "already damaged pant" and that you still went ahead and cleaned a pant with a massive hole at the crotch ares, right. And that of course I would walk out in public with my crotch revealed to the world. Does this even make any sense?! Laughable. Since you so graciously are offering a store credit, how much is this store credit? I know your reimbursement is maxed at $30 for 10 times the cleaning cost, so I am hoping at least this much compensation.
Hi I'm responding back about that pants situation that we had with our customer ***I tried explaining to her very nicely that the rip was not from us The pants were worn out and we did put a defect sign in there before cleaning but one of our employee did not tell her thatthat was our mistake anyways she is our customer I could go ahead give her a couple of dollars off and her next cleaning but I try to explain that to her but she got very upset did not except my offerShe's more than welcome to do her cleaning in our shop but we did not do that ripSent from my iPhone
I am rejecting this response because: If you had recorded my conversation with you, I would love for you to replay it "Offered to give a couple of dollars? Did not accept your offer? Made a note that there was defect sign? " Let me tell you things that are wrong with this: one, you did not offer anything, not a dime, not a penny You won't even take my pants to the Textile Analysis Laboratory to exam to see who actually is at fault That is being professional Secondly, just the line "a couple of dollars", really is respectful in itselfMy pants were$250, so please better phrase what you say to not cause a misunderstanding Thirdly, worn out? Are you kidding me? This is my second time having this dry cleaned, and it was my fourth time wearing it So you tell me, does it sound logical with what you said? You still have my pair of pants, so I would love for your to send it for inspection to see if it's actually worn out, or still in new condition, as I can tell you it sure is not anywhere close to your description of being worn out As for making a note about a defect? Do you mean you made a note after a complaint has been made towards you, after the pant has been destroyed? Let's not joke ourselves Like I mentioned, if you recorded our conversation, I would like for you to replay it, send it, and do whatever else because what you said can certainly be refuted If you had spoken and tried to compromise by offering to make amend, this complaint would have never happened So you tell me, what can you do to amend this?
Hi I'm responding back about that pants situation that we had with our customer [redacted]I tried explaining to her very nicely that the rip was not from us The pants were worn out and we did put a defect sign in there before cleaning but one of our employee did not tell her that... that was our...
mistake anyways she is our customer I could go ahead give her a couple of dollars off and her next cleaning but I try to explain that to her but she got very upset did not except my offerShe's more than welcome to do her cleaning in our shop but we did not do that ripSent from my iPhone
I am rejecting this response because: If you had recorded my conversation with you, I would love for you to replay it. "Offered to give a couple of dollars? Did not accept your offer? Made a note that there was defect sign? " Let me tell you 3 things that are wrong with this: one, you did not offer anything, not a dime, not a penny. You won't even take my pants to the Textile Analysis Laboratory to exam to see who actually is at fault. That is being professional. Secondly, just the line "a couple of dollars", really is respectful in itself. My pants were$250, so please better phrase what you say to not cause a misunderstanding. Thirdly, worn out? Are you kidding me? This is my second time having this dry cleaned, and it was my fourth time wearing it. So you tell me, does it sound logical with what you said? You still have my pair of pants, so I would love for your to send it for inspection to see if it's actually worn out, or still in new condition, as I can tell you it sure is not anywhere close to your description of being worn out. As for making a note about a defect? Do you mean you made a note after a complaint has been made towards you, after the pant has been destroyed? Let's not joke ourselves. Like I mentioned, if you recorded our conversation, I would like for you to replay it, send it, and do whatever else because what you said can certainly be refuted. If you had spoken and tried to compromise by offering to make amend, this complaint would have never happened. So you tell me, what can you do to amend this?
Business states that they will go ahead and provide the consumer with the $30 store credit but are not admitting any fault in the matter. Business will be doing this as a courtesy, in order to maintain good relations and the future business of this customer. Store credit will be available to the customer for future visits as employees will be informed and and aware of the agreement.
I am rejecting this response becauseThat sure is a convenient way to put it. Our fault we didn't contact you about the "already damaged pant" and that you still went ahead and cleaned a pant with a massive hole at the crotch ares, right. And that of course I would walk out in public with my crotch revealed to the world. Does this even make any sense?! Laughable. Since you so graciously are offering a store credit, how much is this store credit? I know your reimbursement is maxed at $30 for 10 times the cleaning cost, so I am hoping at least this much compensation.