First Auto Group

The requirements set by KIA (the manufacturer) for their national lease programs are very straightforward and well publicizedThe issue with Mr [redacted] came down to a matter of his credit scoreMr***’s credit score as determined by the credit check sources was much too low to qualify for the KIA programThis was explained before the vehicle was leased and has been reiterated with him since that timeIn order to try to come as close as we could to the payment and terms advertised by KIA, we substantially reduced the price of the vehicle as much as we couldMr [redacted] was able to take advantage of all of the monetary incentives offered by KIA when he leased his SorentoWe reduced the lease factor charge in his payment to as low a level as his credit score would allowIf he had qualified for the nationally advertised program, we would have fared better financially with the entire transaction We are sorry that we could not offer him the KIA program lease priceIt would have been much simpler for everyone involved and would have saved both him and us money in the long runUnfortunately, we have no control over the credit score that he has created over an extended period of timeWe did the best we could to minimize his payments and help him with his leaseWe would be more than happy to answer any specific questions or to give clarifications as needed Sincerely, - [redacted] Dealer Operations Manager First Auto Group

Complaint: I am rejecting this response because: Yes the vehicle he very well above mile in fact its at mile nowIf it was on mile, then definitely it does not make sense for me to take a 90K Mile Service which is dealer and nissan recommendedSo thats the reason I took the 90k mile service and all these inspections are covered as part of itAlso which costs 401.88$If this inspection was done correctly as claimed then I would have definitely replaced the belt right there instead of postponing it Well now the question is about the part you did not repair and did not inspectSo if it is like you did not inspect then please give me an explanation, for why should I give you 401.88$? And for your bullet points: It is serpentine belt For your information these belts are made of fibers internallyAnd when these fibers are torn when I am driving at 65mph they tend to go wrap around the crank seal which is just behind the beltsIf you need more clarification please check the attachments and bill I have attached along with it(If you do not have the attachments then check with the Revdex.com representative about itAnd please go through the attachments before commenting further) I got the vehicle inspected and found the cause and changed the part with problemThis is right there in the billI am not a person who will just go randomly to a shop and get the working parts replaced randomly To check the wear and tear on the belts you do not have to disassemble the engineAnd when you do not cover them then why do you need to have that as a point in your multipoint inspection and mark that its perfectly good condition instead of reporting it worn outAnd why you are obliged to pay me back for these is because if you have done the service rightfully as claimed then this wouldn't have happenedAnd I would suggest go through the attachments before commenting further on thisIt has all the answers and proof necessarySo hence the refund amount is : miles service : $R&R Belt Tensioner : $ Labor : $Serpentine Belt : $Crank Seal : $ Labor : $Clean Belt Debris : $Taxi Used by me 3*12: $Total Refund: Regards, R [redacted]

Complaint: I am rejecting this response because: As per [redacted] ***'s response below, my car did end up having all repairs done by GMC in Simi Valley, however this was not done to relieve my anxiety or any concern of his or the dealership I had my lawyer contact [redacted] regarding the fraudulent misdiagnosis and failure to fix the problems that were under my extended warranty at the First Kia DealershipHe has only offered for me to bring it to one of their associated dealerships, First Honda or First Nissan to have the car checked by their mechanics Since he gave me no other alternative, my lawyer called and advised that we were aware of the fact Kia was given a diagnosis from GMC that my rack and pinion needed to be fixed The Kia service department said it was not a problem and was probably related to the previous repair they had done, replacing my steering pump (unrelated) Then taking my car back to the GMC Oxnard to reinspect the car, the timing cover was in fact still leaking and pictures were taken So my lawyer advised that we wanted the car repaired by a Certified GMC mechanic Also, my lawyer learned that the Kia owner has financial interest in the warranty company that they sold me (Profile)So the conflict of interest in regards to having to fix my car correctly was going to affect him financially too So, I feel this is blatant fraud to the consumer (myself) and any other policy holders who Kia sold this Profile warranty toI feel this should be investigated, so it does not continue to happen to other consumers I am also appalled that [redacted] would slander my name by bringing up my personal anxiety issues I feel this is unethical and an attempt to make me look like I didn't know what was actually going on with their fraudulent deception of my car repairs that were contractually covered under my extended warranty I purchased at Kia when I bought the car It was also never explained to me about the '40' mile rule, due to the fact I would only want certified GMC mechanics to work on my car I feel this was deception from the beginning This horrific ordeal lasted over a month and a half at the cost of my business and my emotional health Regards, [redacted]

MrN [redacted] brought his Nissan 350Z in for service with us on May 30, 2015.We performed the requested services and performed a free multipoint inspectionIn addition to this service the customer requested a diagnosis for the check engine dash light that had come on in his vehicleThe charge for this diagnosis was $As a result of this diagnosis process it was found that a bracket connecting the two catalytic convertors had cracked and that both catalytic convertors needed to be replacedThe cost for this repair was quoted at $and MrN [redacted] declined to have this repair doneHe also declined replacing the worn front tiresThe total charge for the maintenance items performed including parts, labor and the diagnosis of the warning light was $We did not charge him $for a multipoint inspection as has been claimed Subsequent to this service (approximately weeks later by the customer’s statement) his vehicle had a failure of a timing chain tensionerThis failure apparently caused the timing chain to breakThe timing chain (not a belt as stated by MrN [redacted] ) does not have any recommended inspection, replacement or maintenance schedule from the manufacturerAll of the items that we inspected in the complimentary no-charge multipoint inspection are specified in the document that he received from usThe timing chain and tensioners are not part of that inspection It is unfortunate that his 350Z broke when it did, but these vehicles are complicated with many, many thousands of moving partsThe components of a vehicle are subject to wear and tear over time and they do break and fail as a vehicle agesWe cannot predict when internal components that are worn will finally wear out or failNissan does not cover these components under warranty past the 60,mile mark We believe that the customer has misrepresented several areas of fact in his complaint · He did not pay $for a multipoint inspection · He did receive a free multipoint inspection · He did pay us $specifically to diagnose (not inspect) the check engine light on his dash · He was advised of the findings of this diagnosis and he did turn down the work that was represented His 350Z had over 90,miles on it when the breakage occurredIt was at least 30,miles over the manufacturer’s warrantyThe failed component was internal and not part of any inspection or diagnosis agreement or charge on his repair order We respectfully decline the monetary claims stated in his desired settlement request Sicerely, C [redacted] Dealer Operations Manager First Automotive Group

All of the contractual obligations in the sale of a new or used vehicle are contained within the paperwork of that transactionIn reviewing this particular set of circumstances there does not appear to be any reference made to providing a second set of keysQuite often vehicles are traded in or purchased from the auction without all of the original keysWe pass along all of the keys in our possession at the time of the saleThis used Dodge had only the single set of keysI do not believe that this is dishonest or unethical, but rather is absolutely in line with the law and our obligationsWe are a bit confused as to who has lodged this complaint with the Revdex.com and what their relationship with the purchaser (our customer) actually isWe would welcome direct communication from the original purchaser of the vehicle Thank you, [redacted] Operations Manager First Auto Group

We believe this customer has a legitimate reason to be unhappy and we apologize for the inconvenienceWe will be happy to refund the cost of the inspection that he paid forThe technician was far too cavalier in his responsibility with properly filling out the Multipoint Inspection formWe have had a formal correction and employee write up form done with him by the Service Manager and the Shop Foreman With that being said, there exists information that the customer should be aware of: The engine codes (detailed on the repair order) most often indicate that the engine does indeed have an internal sludge problem that has created damage that is irreversibleThis has manifested itself repeatedly in our history with working on Nissans Adding oil will make the light go out, but the engine will, most likely, continue to use oil at an accelerated rateIf the oil level is allowed to drop, as it has already done, the damage will increase at a more rapid rate Nissan's maintenance manual specifies when the oil level should be checked by the driver of the vehicle and also what the intervals between oil changes should beOur strong suggestion is that these maintenance instructions should be followedIf/when the oil consumption exceeds what Nissan specifies, then the vehicle should be inspected with the expectation that an engine rebuild or replacement will be necessaryThank you for the opportunity to address these issues with the customer and also with our associates here at First Nissan Sincerely, -C [redacted] Dealer Operations Manager First Automotive Group