First Avenue Properties Ltd

Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ It is First Avenue policy not to cash deposit cheques before the conditions of the sale are removed, and in accordance with this policy, the deposit cheque in question was not cashedOur Area Sales Manager tried to contact the customer via phone and email many times over the week that followed the deal collapse and received no responseAs we hadn't heard from the customer again, the cheque in question was shredded several weeks ago Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have the receipt that the cheque was deposited and cashed from my bankTherefore the above response is false Final Business Response / [redacted] (4000, 10, 2015/08/31) */ Upon further examination we would like to apologize: today during our bank reconciliation we found that the customer was correct and that the cheque was depositedThis was an accounting error, all of our records indicated that this was not deposited, until today when the reconciliation did not balanceWe have written the cheque to refund the amount and have sent it to the customer todayWe would like to apologize again for any confusion or inconvenience this has caused Final Consumer Response / [redacted] (2000, 13, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Hi, First Ave homes have contacted me and I will be meeting with them on 27june to verify the problems ,and to find out when they will fix these issues,thanks

In response to the customer’s feedback we have addressed the following: 1. The HRV (air vac) was installed in a location as per planThe Customer has designed his own basement and would like to have this unit moved, which we have since agreed with the
customer to move it to the location of the customers choosing2. The toilets in the Showhome are different from the toilets outlined in the contract that the customer signed off onThe customer received the toilets that were signed off on in the contract3. We have taken action to order a bridge to go behind the stove to close out the gapThere will be no charge to the customer for this With regards to the feedback on the exterior of the home, these items have not yet been addressed between the customer and First Avenue HomesWe are waiting until all seasonal work has been completed and passed inspectionOnce complete, we will have our Construction Manager visit the home to review with the customer to determine what action is necessary

Hi, First Ave homes have contacted me and I will be meeting with them on 27june to verify the problems ,and to find out when they will fix these issues,thanks

Initial Business Response /* (1000, 5, 2015/08/26) */
It is First Avenue policy not to cash deposit cheques before the conditions of the sale are removed, and in accordance with this policy, the deposit cheque in question was not cashedOur Area Sales Manager tried to contact the customer via
phone and email many times over the week that followed the deal collapse and received no responseAs we hadn't heard from the customer again, the cheque in question was shredded several weeks ago
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the receipt that the cheque was deposited and cashed from my bankTherefore the above response is Final Business Response /* (4000, 10, 2015/08/31) */
Upon further examination we would like to apologize: today during our bank reconciliation we found that the customer was correct and that the cheque was depositedThis was an accounting error, all of our records indicated that this was not deposited, until today when the reconciliation did not balanceWe have written the cheque to refund the amount and have sent it to the customer todayWe would like to apologize again for any confusion or inconvenience this has caused
Final Consumer Response /* (2000, 13, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

In response to the customer’s feedback we have addressed the following: 1. The HRV (air vac) was installed in a location as per planThe Customer has designed his own basement and would like to have this unit moved, which we have since agreed with the
customer to move it to the location of the customers choosing2. The toilets in the Showhome are different from the toilets outlined in the contract that the customer signed off onThe customer received the toilets that were signed off on in the contract3. We have taken action to order a bridge to go behind the stove to close out the gapThere will be no charge to the customer for this With regards to the feedback on the exterior of the home, these items have not yet been addressed between the customer and First Avenue HomesWe are waiting until all seasonal work has been completed and passed inspectionOnce complete, we will have our Construction Manager visit the home to review with the customer to determine what action is necessary

The costumer wanted to exchange the pair of bootsThe costumer mentioned that she had purchased the boots "last winter", that we had gave her a "left foot size 6.5, right foot size 7"Our boots do
not come in half sizeOur store policy is no return or exchange within the days with receipt and original box, final sale items no return or exchangeThe boots (style-Fitt-1) that the costumer purchased were on final saleThe costumer did not have receipt or the original box as well, the boots also looked like they were worn multiple times

Initial Business Response /* (1000, 5, 2015/08/26) */
It is First Avenue policy not to cash deposit cheques before the conditions of the sale are removed, and in accordance with this policy, the deposit cheque in question was not cashed. Our Area Sales Manager tried to contact the customer via...

phone and email many times over the week that followed the deal collapse and received no response. As we hadn't heard from the customer again, the cheque in question was shredded several weeks ago.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the receipt that the cheque was deposited and cashed from my bank. Therefore the above response is false.
Final Business Response /* (4000, 10, 2015/08/31) */
Upon further examination we would like to apologize: today during our bank reconciliation we found that the customer was correct and that the cheque was deposited. This was an accounting error, all of our records indicated that this was not deposited, until today when the reconciliation did not balance. We have written the cheque to refund the amount and have sent it to the customer today. We would like to apologize again for any confusion or inconvenience this has caused.
Final Consumer Response /* (2000, 13, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)

The costumer wanted to exchange the pair of boots. The costumer mentioned that she had purchased the boots "last winter", that we had gave her a "left foot size 6.5, right foot size 7". Our boots do not come in half size. Our store policy is no return or exchange within the 14 days with receipt and...

original box, final sale items no return or exchange. The boots (style-Fitt-1) that the costumer purchased were on final sale. The costumer did not have receipt or the original box as well, the boots also looked like they were worn multiple times.

Initial Business Response /* (1000, 5, 2015/08/26) */
It is First Avenue policy not to cash deposit cheques before the conditions of the sale are removed, and in accordance with this policy, the deposit cheque in question was not cashed. Our Area Sales Manager tried to contact the customer...

via phone and email many times over the week that followed the deal collapse and received no response. As we hadn't heard from the customer again, the cheque in question was shredded several weeks ago.
Initial Consumer Rebuttal /* (3000, 8, 2015/08/27) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the receipt that the cheque was deposited and cashed from my bank. Therefore the above response is false.
Final Business Response /* (4000, 10, 2015/08/31) */
Upon further examination we would like to apologize: today during our bank reconciliation we found that the customer was correct and that the cheque was deposited. This was an accounting error, all of our records indicated that this was not deposited, until today when the reconciliation did not balance. We have written the cheque to refund the amount and have sent it to the customer today. We would like to apologize again for any confusion or inconvenience this has caused.
Final Consumer Response /* (2000, 13, 2015/09/08) */
(The consumer indicated he/she ACCEPTED the response from the business.)