First Bank

I am rejecting this response because: Part of response from Kay Heating is correct but a lot of it is inaccurate This should not be an argument or place to make "harsh" statements, I am satisfied that the Rheem factory representative that called me expressed his apologies for my situation but also offered his assistance Not once did I ever get an apology from Kay Heating for taking days to get my unit repaired When I explained my situation to the Rheem factory rep, even he said that the factory and/or local wholesale distributor were available to assist Kay Heating but stated that Kay Heating never called He also went so far as to recommend that I just get another contractor to work on my unit and that Rheem would still warranty any parts I politely asked for a refund for my pre-paid Spring tuneup yet you said that I was not entitled to any refund nor would you refund me This is where the Revdex.com will need to intervene

Location involved - N Meramec Ave, Clayton, MO

Well, here it is at approximately 1:15pm on Thursday, February 16th, and Kay Heating & A/C has been here for over hours and the tech is in contact with the HVAC equipment factory because he (Kay tech) cannot figure out problem and my unit is still not fixed at roughly hours after my original call for assistance

As stated in previous response, an intermittent problem was trying to be locatedIt’s difficult in locating a problem like this especially when equipment is operating properly sometimes and not at other timesBeing limited to the same time of day, Mr *** would only allow us to come after 4pm, to check out system During this time of day the temperatures were very mild and often time we needed to see how it did over night to see how equipment set points and lockouts performedAlso, it would not have been days if you exclude weekends and if techs weren’t “ran off” the job due to customers attitude toward technician.I don’t know who Mr *** was talking to at Rheem but apparently he wasn’t talking to any of our repsWe were in constant contact with Rheem reps about situationWe have been working with Rheem for plus years Also part of the time involved was with Rheem sending the wrong partsAll of our technicians are more than qualified to work, diagnose, repair, and maintenance Rheem equipment. I do not know or understand what apologizes Mr*** is looking forThe “issue” that mechanical parts on his Rheem equipment failed or that we fixed it? Ronnie W*** and Matt P*** apologized over and over while all this was going on The fact that we want to continue doing work for Mr*** shows our loyalty and that he is valued as a customerWe signed agreements and will continue to fulfill themNever the less, this job has been closed due to the facts that his equipment’s intermittent issues have been resolved, faulty parts have been replaced, and his system is operating properly at this time.Mr*** sent an e-mail asking for the refund(not politely asked).....we answered with the following on 02/28/2017"Mr ***….if you want a refund on the Maintenance Agreement so another company can do the Maintenance, this will VOID any warranty with us. We cannot warranty a machine that someone else is doing service on."We will be happy to refund him the balance on his Maintenance Agreement however this will VOID any remaining parts and labor warranty We or no other company will warranty parts and labor while another Competitor is doing the Maintenance, I think this is a no brainer!!!In April we went to Mr ***'s house and replace a motor! He reported us to the Revdex.com at that time....we made the repair and GAVE him a FREE one year Maintenance Agreement Another thing I think is odd....Mr *** called our office originally at 4:in the afternoon demanding that soneone be there with the hour....Before we ever arrived to preform any service he had reported us to the Revdex.com! WE have fulfilled the agreement to make the repairs at NO CHARGE to Mr*** I am not sure what he is looking for!! WE would like to close this issue and move on!

A technician came about 2-1/hours after I called but did not fix problem

Initial Business Response /* (1000, 8, 2015/06/11) */
From: *** *** (mailto:***@kayheating.com)
Sent: Thursday, June 11, 4:PM
To: '*** ***
Subject: RE: Case # XXXXXXXX: Mr *** ***
I spoke with Mr*** today.....he said the unit is doing fine, he was a little
flustrated when he filed this complaint, which he certainly had reasons to beHis unit needed a new motor, the wrong one was delivered and it just caused total caoseMr*** has been a customer for over years and we certainly value his businessIn an effort to have a good relationship we have given him a year free maintenance agreement on his equipmentWhen I spoke to Mr *** I shared this with him so he is aware that we certainly want to continue having a business relationship
If you have any questions please do not hesitate to contact me
*** ***
***@kayheating.com
"The Right Choice"
Post Street
Greensboro, NC
(phone) XXX-XXX-XXXX
(fax) XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 10, 2015/06/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Kay Heating & A/C has acknowledged that they could have handled my situation better and will attempt to provide acceptable customer service in the future

Location involved - 135 N Meramec Ave, Clayton, MO 63105

Well, here it is at approximately 1:15pm on Thursday, February 16th, and Kay Heating & A/C has been here for over 2 hours and the tech is in contact with the HVAC equipment factory because he (Kay tech) cannot...

figure out problem and my unit is still not fixed at roughly 20 hours after my original call for assistance.

I am rejecting this response because:
Part of response from Kay Heating is correct but a lot of it is inaccurate.  This should not be an argument or place to make "harsh" statements, I am satisfied that the Rheem factory representative that called me expressed his apologies for my situation but also offered his assistance.  Not once did I ever get an apology from Kay Heating for taking 10 days to get my unit repaired.  When I explained my situation to the Rheem factory rep, even he said that the factory and/or local wholesale distributor were available to assist Kay Heating but stated that Kay Heating never called.  He also went so far as to recommend that I just get another contractor to work on my unit and that Rheem would still warranty any parts.  I politely asked for a refund for my pre-paid Spring tuneup yet you said that I was not entitled to any refund nor would you refund me.  This is where the Revdex.com will need to intervene.

I am filing a complaint in regards to the purchase of land from First Bancorp. They agreed to remove two buildings, but left parts of the building. My name is [redacted]. My wife and I are both [redacted] stationed at [redacted]. We recently both came home from 9 month deployments to Afghanistan. While we were deployed we decided to purchase a 37 acre plot of land from First Bank Corp. The sale was contingent on them removing the remains of two large (40 ft x 500 ft) chicken coops, as well as a small shed and a large amount of trash/debris. The bank did hire a crew to come out and remove the buildings, but they left behind the concrete foundation, steel beams that stick out of the ground, metal scrap, trash, etc. Prior to closing the bank sent us pictures of the work that had been done. Basically the contractor hid the fact that they left behind the concrete foundation and steel beams by grading dirt over the concrete. From the pictures they sent to us everything looked as if it had been completed. Both my wife and I were still in Afghanistan at this point and we took the banks word and pictures that everything was done properly.About two months ago I returned from deployment and was able to physically go to the property (located in Cameron). I immediately noticed that the concrete foundation, steel support beams and trash that had been left behind. It's very dangerous because if someone were to trip they would be severely injured by the steel support beams that are shooting out of the ground every 10 feet. I couldn't believe that the bank would allow the property to transfer to us in its current condition. I called our closing attorney and told them about the situation. He personally called First Bank after I sent him pictures. First Bank told the attorney that they already spent all that they are going to spend cleaning up the property. The attorney recommended that I sue First Bank.My next phone call was to the representative from First Bank Corp that I worked with on the sale. She sounded very surprised by the whole situation and assured me that the contractor was paid to remove everything. She told me that she would speak to the board as well as the contractor. That was about three weeks ago - she never provided any follow up.I have received two quotes from local contractors to clean up the site. One came in at $4800 and the other was $5100. I really feel that the bank took advantage of the fact that my wife and I were deployed. Now they are refusing to correct the situation.I would really appreciate any assistance or advice that you can provide. We love the land, but are really upset by the way that we have been treated. I know that at this point the bank will only be motivated by media attention or a lawsuit. My wife and I have served in the military for over 10 years and have never encountered a situation where we felt taken advantage of due to our service.Thank you for your time and consideration.Desired SettlementI am requesting that First Bancorp pay for the removal of left over concrete footings, trash, and debris. The foundation for two 500' x 40' buildings are still present. As part of the sales contract - the bank was supposed to pay a contractor to completely remove the complete buildings, all debris, and any trash. Estimates to complete the work are in the $6,000 range. Business Response We were very discouraged to hear that, [redacted], did not have their expectations met when purchasing this land. Especially given their service overseas and inability to fully inspect the property accordingly. However, our communicated concessions in these types of sales are always outlined clearly from the beginning, without any intent to deceive, including the presence of an inspection prior to closing by the purchaser or the relator and attorney on behalf of that purchaser to ensure their expectations are met. We agreed to provide a service of clearing the building materials from the properties and in reviewing the images provided, the work was completed as agreed upon. The professionals representing Mr. and Mrs.[redacted] agreed to close the property as it was. Consumer Response The response from First Bancorp is not accurate. While still deployed I received the following email from them regarding the sale:[redacted], "I'm so sorry but bank management has made the decision not to extend the contract. Unfortunately, I've been told that the current contract must either close or be terminated. No revision of terms or extension is possible at this juncture. I realize this was not the outcome you were anticipating. Please just let me know by 5:00 on Tuesday if you wish to close or would like me to send you a termination form for signature." Kind Regards,[redacted]First Bank[redacted]Toll Free: [redacted]Phone: [redacted]Fax: [redacted]Email: [redacted]It is clear from the email that First Bancorp was pressuring my wife and I to close the sale or else they would cancel the contract. They essentially pressured us to close the sale before we returned. We were also promised multiple times that ALL of the debris had been removed. We were sent pictures that led us to believe that the work had been done, but in reality their was a huge mess left behind. Nowhere in the email that we were send did it say that we could delay until we had the opportunity to view the property. It very clearly says the exact opposite - close the sale and don't ask for any additional time or the contract will be cancelled. We have copies of all emails and will continue to pursue this matter without relent until the matter is resolved in a satisfactory manner. Final Consumer Response Final Business Response The emails and photos provided were from May and June but the purchase transaction did not close until late July after the bank hired a second vendor to complete the cleanup. On July 15th Mr.[redacted]'s attorney accepted an offer by the bank to delay the closing until cleanup was completed to his client's satisfaction. Additional photos of the final cleanup were provided by email to the attorney and Mr.[redacted] on July 22nd as evidence of the cleanup performed by the second vendor. Following receipt of the photos, the buyer and attorney chose to proceed to close on the purchase of the property. The bank would like to reiterate its previous comment that we are disappointed to hear that Mr.[redacted] is not satisfied with the property but, we respectfully disagree with the complainant's assessment of the facts or our continued responsibility in this matter.

I went through a divorce, and my husband got the house, and home equity line of credit. Without my knowing, he filed bankruptcy on it. Since my name was on the loan too, I was held liable. To get my name out of the ordeal, and to get it off of my credit, I got an attorney and met with their attorney and we settled. To only find out this week, while trying to refinance my house, that I cannot refinance my house because of $89,000 from First Bank that is being "charged off" is STLL being reported to the Credit Bureau. The ONLY reason that I handed them a check was to get this off of my credit! They cashed the check, but did not do their ONE responsibility! This has caused issues with me. There has been times when I have asked my credit card to raise my limit, and they would not. I have applied for student loans, and was not approved. And now, this could possibly hurt me when refinancing my house. This is a defamation of my character, and for someone who did their part, and ALWAYS pays their bills on time, does not deserve this. My beacon could almost be back to perfect, but instead it's lacking, all because First Bank did not follow up and do what they were supposed to when receiving the check and settling with me. This will not hurt them, but is causing me extreme pain and suffering.Desired SettlementFirst, I would like it removed IMMEDIATELY! Second, I would like the points back that I have lost over the years because of them reporting this huge amount being "charged off". Third, I would like for them to make sure that their is no repercussions on me, because of their mistake or lack of follow through.Business Response FirstBank will respond directly to the consumer. No information will be provided to a third party.

Funds being debited out of checking account that were not authorized by me.I had a company debit 496.24 out of my checking account. I noticed it was pending and called the bank after being transferred to several people all saying they couldn't do anything because it was my debit card. I call the company that took the funds and they tell me to call the bank to have them stop the funds from being transferred out of my account. I was given the run around and still do not have my money back in my account and neither company will help. Desired SettlementI want the $496.24 transferred back to my account. Business Response In response to the letter received December 3, 2013 we would like to present the followingstatements on behalf of FirstBank. On 11/27 @ 9:33 p.m. [redacted] ran a pre-authorization for $496.24 on [redacted]debit card. [redacted] settled for the transaction on 11/29 however it didn't post to the customer's account until 12/02 since the customer's account was put on restricted posting on 11/29 by FirstBank's [redacted]refunded $147.49,$49.16,$49.16 on 12/06. Conversation with [redacted], FirstBank Electronic Banking- 11/29/13. [redacted]called on 11/29 @ 11:17 a.m. to the main line. The receptionist transferred [redacted] to our Call Center. A temporary employee in the call center answered the call and the customer stated she had a debit card transaction on her account that she didn't do. Since temporary employees are for Internet Banking only at this time, the temp asked [redacted] if she could take a call. So, the call was then transferred to [redacted] asked for the information regarding the transaction. [redacted]proceeded to tell [redacted]that FirstBank took $496.24 out of her account and that we needed to put it back in there right away. [redacted] asked the customer had she ever done business with [redacted]and she said yes. The customer stated she did have [redacted]service in the past. [redacted] asked if she had provided [redacted]with this card number and she said that she had. [redacted] informed her that when you provide [redacted] with your card number, that authorizes them to debit your card for any amounts owed to them whether It be for service or equipment or anything related to them. The customer kept telling [redacted]that the bank tookthe money not [redacted]informed her again that [redacted] was the one that debited the money. [redacted] told her the first step would be to contact [redacted]to see what these charges were for. She proceeded to tell [redacted]that she wasn't contacting [redacted] because the bank took this money. [redacted] said she really needed to call [redacted] first to see what these charges were for and she continued to tell [redacted] that she wasn't going to do that. [redacted] asked the customer did she want to speak with her local branch and the customer said yes because she needed us to give her this money now so [redacted] transferred her to [redacted].Conversation with [redacted] of FirstBank- 11/29/13On 11/29/13 [redacted] called and asked if Icould try to help [redacted] briefly explained the situation to me, and transferred her to me. Upon speaking with [redacted] she told me that [redacted] had a transaction on her account for $496.24, and demanded that I give her the money back. I asked [redacted] if it was a legitimate charge and she would not answer me. She then stated that we were taking her money. I tried numerous times to explain to her that we were not taking her money that [redacted] had submitted the debit to her account. I tried to Instruct her to contact [redacted] and see if the charge was in fact hers; the reply that I got was she was not contacting them because they would not give her the money back. She just kept repeating herself and saying that I needed to give her the money back'. She then told me that she wanted to close her account, and wanted to know what time we would be closing the bank for the day. I directed her to [redacted] of FirstBank. After his conversation with her was over, he stated the same thing that she was going to be closing her account. I proceeded to get all the necessary paperwork together to close her account. I cancelled the debit card and restricted the posting to her account. Through all this she was informed that a fraud packet could be submitted on her behalf.Conversation with [redacted] of FirstBank -11/29/13[redacted] asked me to talk with an Irate customer on November 29, 2013 after she had continued to be rude to [redacted] and argue with her. When I answered the phone, I was greeted with "Go ahead and tell me the same thing everyone else has." I asked her to please tell me what was going on and she refused. I had to tell her what I had been told by [redacted] in order to get her to respond. She kept stating it was the bank's fault and that we had let [redacted] take the money out of her account. I asked her multiple times If she had contacted [redacted] about this and she responded with "no, they are just going to give me the run-around." I explained that we could not do anything with the transaction since It was In pending, but that she should call [redacted] about it and explained why we couldn't do anything at the time. She claimed that we must have let them know the money was in the account since she had just made a $500 deposit.I asked her if she was claiming this was fraud, and she said that she had never authorized [redacted] to take the money out. She would never say that It was actually fraudulent; she would just avoid the question. She eventually ended the conversation saying she was going to close her account.Conversation with [redacted] of FirstBank -12/10/13On 12/10/13 [redacted] phone call was transferred from [redacted] to [redacted] wanted to know why her debit card had been cancelled. I told her we had restricted posting on her account and cancelled her debit card because she claimed a [redacted] charge was fraudulent on 11/29/13. She told [redacted] and [redacted] she wanted to close her account and [redacted] responded appropriately by restricting posting, [redacted] became very rude and told me she couldn't come to the bank and close the account because she lives out of town (McKenzie, TN- 2.0 minutes from Paris). She proceeded to tell me the only reason we were closing her account was because we were mad at her. I assured her that was not the case and she could leave the account open.[redacted] was very difficult to reason with and I told her I would overnight a cashier's check. She agreed and we sent a check overnight by UPS. [redacted] was very rude and cussed during the entire conversation.We appreciate the opportunity to respond to the concern. If you should have any questions, please feel free to contact me directly at XXX-XXX-XXXX.Respectfully,[redacted]