First Beneficial Mortgage Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Case is not resolved in my opinionI have pasted my original complaint belowI wish to reiterate the following...The furniture was delivered after the agreed upon window There is no correspondence to confirm delivery after the first week of March.I did not agree to have furniture delivered in my absenceI was told on rhe phone that I had no choice I was very worried when I checked the weather and later contacted them in order to give permission for rthem to move things around on the porch in order to give the items protection from the rain.The porch had garden furnishings and flower pots on it in preparation from spring gardening Our front yard is entirely an Englush gardenThere is no lawn.The firm represents itself as being comparable to AnthropologieI spent almost $dollars and over $dollars for delivery I have never bought furniture and not been told when the furniture shipped,as well as a firm delivery window followed by a phone call scheduling delivery If this firm is unable to provide basic services then they should not advertise themI have never had a worse experience in my life.The seller fails to mention that the majority of the emails were sent before I made my purchase because I was uneasy about buying from themI was given every assurance before I purchased that delivery could be scheduled The tune changed once they had my money.Even though the delivery was supposed to be the first week of March the delivery man's wife told me on the phone that they were told any time after February ***The staff member I spoke to on the phone agreed that I should have been given advance notice about deliveryI am not satisfied My initial demands hold In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Case is not resolved in my opinion. I have pasted my original complaint below. I wish to reiterate the following...The furniture was delivered after the agreed upon window.  There is no correspondence to confirm delivery after the first week of March.I did not agree to have furniture delivered in my absence. I was told on rhe phone that I had no choice.  I was very worried when I checked the weather and later contacted them in order to give permission for rthem to move things around on the porch in order to give the items protection from the rain.The porch had garden furnishings and flower pots  on it in preparation from spring gardening.  Our front yard is entirely an Englush garden. There is no lawn.The firm represents itself as being comparable to Anthropologie. I spent almost $2000 dollars and over $300 dollars for delivery.  I have never bought furniture and not been told when the furniture shipped,as well as a firm delivery window followed by a phone call scheduling delivery.  If this firm is unable to provide basic services then they should not advertise them. I have never had a worse experience in my life.The seller fails to mention that the majority of the emails were sent before I made my purchase because I was uneasy about buying from them. I was given every assurance before I purchased that delivery could be scheduled.  The tune changed once they had my money.Even though the delivery was supposed to be the first week of March the delivery man's wife told me on the phone that they were told any time after February [redacted]. The staff member I spoke to on the phone agreed that I should have been given advance notice about delivery. I am not satisfied.  My initial demands hold.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Although the client's letter here is very articulately written, my small team of 4 women all had a very different experience than what she stated occurred. We have never had such a complaint from another client. The client was well informed before delivery was made about the delivery date and even...

agreed upon by her. The client received no less than 30 emails from us-- personal, detailed correspondences trying to coordinate deliveries, as well as some 10 phone calls. All of this was documented on our end. This client was unusually difficult to get a response from and twice previously delayed her confirmed, agreed upon delivery appointments with the shipping company. This was the 3rd delivery date and time she had agreed upon and then decided last minute to change. This kind of hand holding and effort from our team was much more than any usual client has ever required and in 11 years of business I had never been concerned like I was about the outc ome of this client's order (even before delivery was finalized) because she made it so difficult to receive her order. We honestly worried about this client's stability, particularly when this 3rd delay could not be thwarted and rescheduled with the shipping co again. On the final agreed upon day for the items to be delivered (and generally requires the client's presence to receive the item) she reached out the day before, yet again, to say she could not be there. We did a favor by arranging delivery could be made anyway even without her there, according to her instructions. But then the shipping company called us when in front of her home and was concerned he had the wrong address because the house seemed abandoned (lawn seemingly uncut for quite some time, exterior of house unkempt), except that uncountable unopened packages cluttered the porch. (I am happy to provide photo documentation.) The client had written the following to us on March [redacted] (the day before deli very) @ 5:26pm to say, "Please tell them to make room on porch by moving pots. The porch is sheltered. Anywhere else stuff could be taken." She failed to mention the clutter of so many other boxes. She clearly knew ahead about delivery. I apologize if this sounds rude or accusatory but my team wondered if the client might not be unstable or agoraphobic and just didn't want to meet the delivery man. We hoped no news was good news and she simply was happy with her items. But then she reached out to Nectar almost a MONTH after the delivery (long after our permissible window for any returns but with white glove service the response should be more immediate since it requires client's availability to receive items) to finally say she was unhappy with delivery, and then a week later provided photo documentation of damages. How could we know any damages incurred were in fact the fault of the shipping company? (I myself inspected her items before they left our facility so I know they were fine when they left.) Again, white glove service means she was required to receive and can thereby refuse the items on the spot. She was not there but again, had first called to tell us to leave the items anyhow, "You have permission." Since the weather was inclement and there were so many boxes on the porch the shipper did have to move hers to make room for ours, and his only option (which she verbally okayed!) was to leave items there and on their side until she could return. I responded to her with the most diplomacy possible. She obviously did not like my answer and wanted to be reimbursed. She did not reach out to me again but notified the Revdex.com instead and I'm sorry to say, took some creative liberties and seems may be trying to take advantage of a small company. I am including my last direct response to her here:Hi [redacted],My name is [redacted], I'm the owner of Nectar. I have to jump in at this point. All claims with any of our shipments regardless of shipping companies or methods need to be filed for us within one week with photo documentation of both the outer packaging and and any padding provided. It is well past one week since you have received your shipment from us. A shipment which also happened to be delivered "white glove," a service which actually requires that the client is there on the premises to receive, sign for, and inspect the item immediately and thereby be able to refuse the shipment on the spot while you still have a driver there as witness to attest to the quality and any damages. We have documented no less than 30 email exchanges with you, and anyone can easily track the efforts Sarah, my Shipping Manager attempted to make repeatedly with you, making it very clear you needed to be there for delivery and we would arrange it at a convenient time so that no such issue wou ld occur. In spite of several delays from your end, we felt assured that we had coordinated something that would work for both parties. Unfortunately since you were not there when the delivery was made after agreeing to be, and it has now been over a month since you received your items, we cannot honor any kind of refund. I'm genuinely sorry. The driver took photos of your porch on the day it was delivered, and it was so obviously loaded up with packages that had been left for some time, leaving him almost no room to set the bench down on its 4 legs as expected. He was kind enough to move your packages around to make room for the bench so it would be out of the way of inclement weather. Any "damages" at this point cannot be proved to be the fault of Nectar or our shipping company, and I myself examined your items before they left our premises and felt assured they were leaving in great shape. We are a small company of 4 sincere women who truly care about our customers ' experiences. We always try and honor any complications with a fair resolution. In this case, all said, no refund can be made.I hope you can be understanding of our perspective and we wish the best for you.Thanks for your time,-[redacted]