First Chance Home Staging & Re-Design

Good afternoon,I would like to start off by stating that FBMS has been in business
over a decade and in that time we have been register with the Revdex.com for several
years, I believe this is the 1st complaint we have had against us as
we try our best to maintain 100% customer satisfactionThat being
said I’m
unclear why the complainant would state it cost them $when the mold
Inspection fee was $and paid by credit card.While *** *** is correct mold exists everywhere, according
to the EPA there are “acceptable” levels of mold- we are able to identify this
by taking a control sample (from directly outside of each property at the time
of its inspection)According to lab results the acceptable spore count for inside
of the apartment would be about spores per cubic meter, the results show
that the spore count found in the laundry area was 320, also the swab sample
taken from the same area indicates that not only is was mold present but its at
an active growthAlthough the *** were able to wipe off the mold (which
they claim is lint) its guarantee to come backMold is a living organism and
will continue to grow as long as there is moisture and/or humidity.Also, at the after samples are taken they are Fedover
night to a 3rd party lab to be analyzed*** *** and his wife tried to claim (on multiple
occasions) the mold in the apt was being brought on by very tiny humidifiers the
tenant had in his aptWe explained to them the laundry area was not vented
property, but even then *** *** & his wife stated “maybe the tenant is
running the dryer too much”Not once did they try to take any responsibility for
the conditions in the apt and were in complete denialMoreover, the tenant and his wife complained of mold exposure
before receiving any results, which is why the inspection was performed in the
1st placeWe had nothing to do with their tenant’s abrupt leave
The tenant was very upset about the mold conditions in their apt and because the
landlord (the complainant) wouldn’t move forward with any treatment or repair he
moved out We have a very large client base and it’s nearly impossible
to please everyone all of the time but we do try our bestUnfortunately *** *** & his wife were not satisfied however that does not mean they should
get any type of refund or reimbursement Please let me know if you would like me to
forward you the page Mold Inspection Report with proof of payment from the
client