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First Choice Auto & Truck Repair, Inc.

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Reviews First Choice Auto & Truck Repair, Inc.

First Choice Auto & Truck Repair, Inc. Reviews (2)

Please find our response in regards to the above customer concern regarding an incident at First Choice Auto and Truck Repair.We are certainly sympathetic for *** *** in his unfortunate breakdown that occurred and wish him nothing but success in the future.After reviewing the facts of this
case here is what we were able to determine.*** ***'s car was towed into our facility at *** *** *** *** *** ** on or around Novem ber 11111, Our technician inspected the car and determined that the repairs stated in *** ***'s letter needed to be completed based on the damage that was apparentThis repairs in our opinion were necessary due to safety issues.At no time did we deceive Mr.*** and personally would not have known the facts surrounding whether he had children in the car or notAs is traditional in the auto repair business in our area adiagnostic fee is charged and if the customer decides to have repaired by us we will waive the Diagnostic fee.Inour opinion these repairs needed to be done for not only safety of the occupants but our insurance would prohibit us doing repairs that would put us at a liability in case of a future breakdown or accident.First Choice has been in business since and has been AAA approved since We pride ourselves on our ability to take care of our customers and in all the years we have been with the Revdex.com we take seriously any type of concern our customers has butafter review we have decided that we have followed business practices and kept Mr. *** informed through every step of the process and therefore deny him his request for a $refund for the diagnostic fee.If you have any questions please do not hesitate to call

Review: On November 11th, my truck broke down and my roadside assistance towed the vehicle to the nearest auto mechanic, First Choice Auto. It should be noted that I did not choose this mechanic. My vehicle was brought there without my knowledge. Once I found out where my vehicle was, I called the shop and was told that they had no time to look at and would call me in a couple of days to give me an estimate of repairs. At no time, did the person tell me that there would be a fee for giving me an estimate. The next day, after not receiving any phone call in regards to my vehicle, I called the shop to see if they had looked at it. They told me, "oh yea we seen it and it will be $2300 to repair". When I expressed that they seemed very high for the type of repair, they told me ", we ain't got time for this and if you want your truck back it will be $100." I called a shop closer to my home in New Jersey and the same repair would later cost me $368 with a new tire! First Choice Auto told me it would be an additional $180 for a new tire bringing their grand total estimate to $ 2480 almost 7 times higher than customary charges!

I feel the shop saw us as stranded with two small children and a truck with Florida plates broken down in New Castle DE and that I would pay the extravagant repair bill. I called the shop back and told them, no thank you and I would be getting a tow out of the shop. At that point, they said they would not release the truck until the fee was paid. Never did the shop mention a fee. They extorted $100 out of me unfairly.Desired Settlement: $100 refund

Business

Response:

Please find our response in regards to the above customer concern regarding an incident at First Choice Auto and Truck Repair.We are certainly sympathetic for [redacted] in his unfortunate breakdown that occurred and wish him nothing but success in the future.After reviewing the facts of this case here is what we were able to determine.[redacted]'s car was towed into our facility at [redacted] on or around Novem ber 11111, 2014. Our technician inspected the car and determined that the repairs stated in [redacted]'s letter needed to be completed based on the damage that was apparent. This repairs in our opinion were necessary due to safety issues.At no time did we deceive Mr.[redacted] and personally would not have known the facts surrounding whether he had children in the car or not. As is traditional in the auto repair business in our area adiagnostic fee is charged and if the customer decides to have repaired by us we will waive the Diagnostic fee.Inour opinion these repairs needed to be done for not only safety of the occupants but our insurance would prohibit us doing repairs that would put us at a liability in case of a future breakdown or accident.First Choice has been in business since 1992 and has been AAA approved since 1998. We pride ourselves on our ability to take care of our customers and in all the years we have been with the Revdex.com we take seriously any type of concern our customers has butafter review we have decided that we have followed normal business practices and kept Mr. [redacted] informed through every step of the process and therefore deny him his request for a $100 refund for the diagnostic fee.If you have any questions please do not hesitate to call.

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Description: AUTO REPAIR & SERVICE, TRANSMISSIONS-AUTOMOBILE, TRANSMISSIONS-TRUCK, TRACTOR, TRUCK REPAIR & SERVICE

Address: 533 Rogers Rd, Denham Springs, Louisiana, United States, 19720-1323

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www.1stchoicede.com

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Shady, yet now dead: once upon a time this website was reported to be associated with First Choice Auto & Truck Repair, Inc., but after several inspections we’ve come to the conclusion that this domain is no longer active.



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