First Choice Insurance Agency, Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not have seperate receipts for these transactions and some of them are impossible to obtain! trips there, late charges from daycare, debit card used for wiper blades and license plate bracket, ADDITIONAL car payments on the vehicle they took as a trade and failed to pay off and close out in a timely manner and the money lost for insurance costs on BOTH vehicles of which we did not even have possession of! This has become a slap in the face and complete disrespect as well as horrible business! I was asked by the salesman who did nothing wrong not to pursue tv media coverage to "out" all the wrongsAt this point I am very ready to pursue those avenues as well as social media and social networking through the military, fire department, and community that I am very involved with I have already heard other very similar stories from customers of the same establishment and its very disheartening to hear this is how customers, military members and members of the community are treated and that it is thought to be ok! Regards, *** ***

***I requested the cancellation after speaking to *** ***. It does take some time for the cancellation to go through. I will find out the status of the cancellation and let you know.Thanks,Mike

Revdex.com spoke with the business who advised this consumer is in the vehicle; we helped him secure alternative financing

Revdex.com spoke with the business who advised to submit receipts for the out of pocket costs for reimbursement consideration

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaintSince it has been more than a month since my initial compliant, I have since purchased a set of new tiresFor your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

I understand that Mr*** is upset that his Bonneville was scratched in the *** *** *** parking lot and may want to get the scratch repaired. We agreed to pay the $250.00 that Mr*** requested and Mr.*** acknowledged. In an attempt to resolve this complaint, we are now willing to offer a $settlement. Please let us know if this is satisfactory and we will prepare a release and get a check ready for Mr*** to pick up. I appreciate your assistance with this matter. If you have any questions, please do not hesitate to call me. Sincerely,Michael H***, GMDestination Nissan

*** This correspondence is in response to a complaint made by *** *** (ID #: ***. Ms*** is not happy that there is a diagnosis fee for having a technician work on her vehicle.
Since she is concerned, we will waive the diagnosis fee. All she has to do is bring in a copy of this response with her for her appointment. I appreciate your assistance with this matter. If you have any questions, please contact me. Sincerely,Michael H***, GMDestination Nissan

*** This letter is in response to a complaint made by *** *** (ID #: ***). The terms that Mrs*** agreed to included us making one lease payment for her towards the KIA Soul that she was leasing at the time. Destination Nissan made that payment as
agreed. Some lease companies do charge a disposition fee and the lessee is responsible for excessive damage. The rules are different for each lease company. The exact terms are spelled out in the signed lease agreement. However, we value Mrs*** business and would like to offer her a $credit towards future repairs. This will help offset the cost of her KIA lease disposition fee. I appreciate your assistance with this matter. If you have any questions, please contact me. Sincerely,Michael H***, GMDestination Nissan

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not agree that we made the deal based on Nissan just making one lease payment of $199.27. William J***, our salesman, specifically asked if we would possibly make a deal then or if we intended to wait until our lease was up on the KIA Soul. We stated that we would wait if we needed to but if we got the deal we wanted we would do it sooner. We agreed to put down $to make this deal work and in the end that is what we were lead to believe. It was our understanding that the $was taking care of any financial responsibility from the KIA Soul. Perhaps we are guilty of being naïve, but if so, I believe William J*** is guilty of misleading us.
Regards,
*** ***

*** In an effort to resolve this issue, we will refund *** *** the $250.00. All she has to do is contact MrRandy W*** and arrange a time to pick up the check and sign a release. I appreciate your assistance with this matter. If you have any questions, please do not hesitate to contact me. Sincerely,*** ***, GMDestination Nissan

***This email is in response to a complaint made by *** ** *** *** ** ***. I have spoken to *** *** and he made it clear that he wanted to cancel his extended warranty. He was also disappointed that he was not approved for a lease and had to finance the purchase of his new
Nissan Rogue. We are processing the paperwork for the warranty cancellation now and as a gesture of good will, we would like to offer *** *** a $service credit that he can use towards future service or the purchase of an accessory for his Nissan Rogue. I would like to thank you for your assistance with this matter. If you have any questions, please contact me.Sincerely,Michael H***, GMDestination Nissan

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I appreciate that I am being offered a handle to replace the one broken at the business. But, I will only accept the offer of the $service credit if it completely covers the cost to install the handle. I have to pay for the entire cost of the one my family member broke, so I don't understand Destination Nissan refusing to cover the entire cost of the one they broke. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.].  As I said before I am looking for replacement or refund for the whole amount.  I proof of their miss representation including recording and will only accept full refund or replacement vehicl.  I am also in process of getting lemon law help in this respect 
Regards,
[redacted]

[redacted],This email is in response to a complaint made by [redacted].  [redacted] stated that he made an attempt to contact me but I have no messages or correspondence from him.  [redacted] is requesting two new tires for the used vehicle he purchased back in April.  Although...

the tires on the vehicle he purchased passed New York State inspection, we are willing install two new tires as a gesture of good will.  If he chooses or has chosen to have tires installed somewhere else, we would like to offer him a $250.00 credit in our Service Department that he can use towards future service or the purchase of accessories in our Parts Department. I appreciate your assistance with this matter.  If you have any questions, please contact me.Sincerely,Michael H[redacted]General Manager

Thank you for bringing this to my attention.  We've already reimbursed Mr. [redacted] by giving him $284.75 worth of no charge service on his 2010 Altima.  As a gesture of good will, we will offer Mr. [redacted] a $323.25 credit that he can use towards any future service, accessory...

purchase or vehicle purchase.  The total of the two equal the amount Mr. [redacted] has requested.  I appreciate your assistance with this matter.  If you have any questions, please do not hesitate to contact me. Thank you,  Michael [redacted],   Destination Nissan

This letter is in response to a complaint from [redacted], ID [redacted]. Attached is a copy of an email that was sent to the companies that do our mailers requesting that Mr. [redacted] information be deleted from their mailing lists.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

I am disappointed that Mr. [redacted] had to make this complaint on behalf of his fiancé.  It did take some time to arrange financing for her. That was the reason for the delay.  I am pleased to say that we were able to deliver her the Nissan Murano she wanted.  If you have any...

questions, please do not hesitate to contact me.  Sincerely, [redacted] GM,  Destination Nissan

I have send the video of the advertisement to below email ID[redacted]Thanks[redacted]