[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Office manager stated that she did receive all but one email and did not respond to some. Patient should have been advised that visiting dr was there and was not. Since patient was not advised, office should have accepted payment as if the dr were in network.
NC is getting this because that is home office apparently-that is where I was directed. Office manager ONLY advised that it was precollections-not to be sent to collections-AFTER I paidThis office has underhanded business practices.
Regards,
*** ***
I apologize for the incorrect response initally. Attached is a letter stating that this is being removed from three credit agencies.I hope this will close this concern, and again my apologies.
From: Anne R[redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 8:56 AMTo: Kelly MaceSubject: ID# [redacted]Good Morning Kelly,In reference to the concern above, there is no balance on the account. Patients insurance paid 3/25/15. We do...
apologize for any inconvenience this may have caused for the patient. I have had her removed from any pre-collection efforts and these efforts by no means went towards her credit report.Please let me know if you have any additional questions.Thank you,Anne R[redacted]Patient Experience Specialist/Marketing Associate972-755-0825 Office
Why is this complaint coming from Revdex.com of NC when the patient is in Texas? Here is our response
The adjustments are correct based on the notes and account
review. The patient received the checks from delta and cashed them vs paying
the practice. During the time the Office Leader...
was researching the account and
conducting a breakdown, patient was sent to pre-collection. The Office Leader
let the patient know she would not go to collections as long as she paid the
practice what was inadvertently paid to her vs the practice. The emails she
states she sent were not received by the practice. At this point there is not
much else we can do other than extend our apologies again and let her know that
we have implemented some new reporting that helps those at the practice level
catch and address these issues prior to patients being sent to pre-collect. We
have also hired a new doctor and are going forward proud to be in network, we
realize this caused confusion and stress on the patients during the interim
doctor.
v
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:DentalWorks is claiming that nothing has gone to my credit report. This is false information. The balance date says 11/27/14 amount showing $181. I have attached this portion of my credit report to this response.This is an error on their part & must be rectified immediately.
Regards,
[redacted]
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Office manager stated that she did receive all but one email and did not respond to some. Patient should have been advised that visiting dr was there and was not. Since patient was not advised, office should have accepted payment as if the dr were in network.
NC is getting this because that is home office apparently-that is where I was directed. Office manager ONLY advised that it was precollections-not to be sent to collections-AFTER I paidThis office has underhanded business practices.
Regards,
*** ***
I apologize for the incorrect response initally. Attached is a letter stating that this is being removed from three credit agencies.I hope this will close this concern, and again my apologies.
From: Anne R[redacted] [mailto:[redacted]] Sent: Monday, April 27, 2015 8:56 AMTo: Kelly MaceSubject: ID# [redacted]Good Morning Kelly,In reference to the concern above, there is no balance on the account. Patients insurance paid 3/25/15. We do...
apologize for any inconvenience this may have caused for the patient. I have had her removed from any pre-collection efforts and these efforts by no means went towards her credit report.Please let me know if you have any additional questions.Thank you,Anne R[redacted]Patient Experience Specialist/Marketing Associate972-755-0825 Office
Why is this complaint coming from Revdex.com of NC when the patient is in Texas? Here is our response
The adjustments are correct based on the notes and account
review. The patient received the checks from delta and cashed them vs paying
the practice. During the time the Office Leader...
was researching the account and
conducting a breakdown, patient was sent to pre-collection. The Office Leader
let the patient know she would not go to collections as long as she paid the
practice what was inadvertently paid to her vs the practice. The emails she
states she sent were not received by the practice. At this point there is not
much else we can do other than extend our apologies again and let her know that
we have implemented some new reporting that helps those at the practice level
catch and address these issues prior to patients being sent to pre-collect. We
have also hired a new doctor and are going forward proud to be in network, we
realize this caused confusion and stress on the patients during the interim
doctor.
v
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:DentalWorks is claiming that nothing has gone to my credit report. This is false information. The balance date says 11/27/14 amount showing $181. I have attached this portion of my credit report to this response.This is an error on their part & must be rectified immediately.
Regards,
[redacted]