First Choice Physicians Partners

Complaint involves: Billing or Collection issues Purchase Date: 10/1/Talked to Company: 4/6/Disputed Amount: $180.00Our investigation:On 04/06/ the consumer contacted the practice manager requesting a refund on a bill they received for services renderedThe practice manager and team worked on the refunds from 04/06/2016-04/11/A refund of $was processed as a credit to the consumer’s credit card, the original payment method, on 04/15/The additional $is pending a response or explanation of benefits from the patients' health planOnce we receive notice that the consumer is not responsible for the copay amount we will initiate a refund for the remaining dollars.Good faith efforts were put forth by FCPP to resolve this account, promptly resolving this credit within days of initial contactThe consumer was contacted on 4/15/by the practice manager with the information that the credit would process and will show up on the corresponding credit card statements within hours.Thank you for your time in allowing us to respond.Best, [redacted] Market Operations Director

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action will resolve my complaint For your reference, details of the offer I reviewed appear below.However, they did not respond to us in days, the dates are very inaccurateWe did check with our credit card company and we did receive the credits back to our accountSo, we have received our money back, finally, but it shouldn't have had to come to this Regards, [redacted]

14.6667px background-">Complaint involves: Billing or Collection issues Purchase Date: 10/1/Talked to Company: 4/6/Disputed Amount: $Our investigation:
On 04/06/the consumer contacted the practice manager requesting a refund on a bill they received for services renderedThe practice manager and team worked on the refunds from 04/06/2016-04/11/A refund of $was processed as a credit to the consumer’s credit card, the original payment method, on 04/15/The additional $is pending a response or explanation of benefits from the patients' health planOnce we receive notice that the consumer is not responsible for the copay amount we will initiate a refund for the remaining dollarsGood faith efforts were put forth by FCPP to resolve this account, promptly resolving this credit within days of initial contactThe consumer was contacted on 4/15/by the practice manager with the information that the credit would process and will show up on the corresponding credit card statements within hoursThank you for your time in allowing us to respondBest,
*** *** Market Operations Director

We have notified this company, Heather, in person and again on the phone about refunding our copay's that are due to usThere are several dates of service for myself and husbandThey have received the Explanation of Benefits and full payment from our insurance company, but they are refusing to send us our money back for copay's we paid, but were also paid by our insurance companyThey also are refusing to give us any contact information for Corporate, so that we can follow up with someone that might actually do their job

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action will resolve my complaint. For your reference, details of the offer I reviewed appear belowHowever, they did not respond to us in days, the dates are very inaccurateWe did check with our credit card company and we did receive the credits back to our accountSo, we have received our money back, finally, but it shouldn't have had to come to this.
Regards,
*** *** *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action will resolve my complaint.  For your reference, details of the offer I reviewed appear below.However, they did not respond to us in 9 days, the dates are very inaccurate. We did check with our credit card company and we did receive the credits back to our account. So, we have received our money back, finally, but it shouldn't have had to come to this. 
Regards,
[redacted]

FCPP-First Choice Physicians Partners, took over Marina Family Medical. So, FCPP is the company that will not return our money. Thank you.

Complaint involves: Billing or Collection issues Purchase Date: 10/1/15 Talked to Company: 4/6/16 Disputed Amount: $180.00Our investigation:On 04/06/2016...

the consumer contacted the practice manager requesting a refund on a bill they received for services rendered. The practice manager and team worked on the refunds from 04/06/2016-04/11/2016. A refund of $160.00 was processed as a credit to the consumer’s credit card, the original payment method, on 04/15/2016. The additional $20.00 is pending a response or explanation of benefits from the patients' health plan. Once we receive notice that the consumer is not responsible for the copay amount we will initiate a refund for the remaining dollars.Good faith efforts were put forth by FCPP to resolve this account, promptly resolving this credit within 9 days of initial contact. The consumer was contacted on 4/15/16 by the practice manager with the information that the credit would process and will show up on the corresponding credit card statements within 48 hours.Thank you for your time in allowing us to respond.Best,[redacted] Market Operations Director