About years ago, I first attended First ChoiceEvery branch of their personnel was professional, pleasant, and caring After the office manager of that time, left, the reception department went down hill fast Everything from double billing, not submitting important paperwork to doctors in a timely fashion; to rude, dismissive, argumentative, condescending and abrasively loud disrespectful speaking to things of a personal and/or private manner
Although I have nothing but positive and high praise for the doctors, practitioners, and their medical assistants; I find that *** is more than I can stomachI've made several in house complaints and found that they fall on deaf earsI personally believe that*** and her trained receptionist have no respect or care for the patients that attend -- Worst Choice --*** constantly fails to submit paperwork to doctors in a timely fashion, answer *** phone, as well as respond to messages left on *** answering machine I can go further in great detail, but I feel it would serve no real point I have come across countless reviews ( all negative ) and see that the conditions only worsenI am now aggressively searching for another healthcare physician and plan to be done with them by the end of the week Any so called care provider that employs and allows people to consistently disregard the life and serious medical needs of the very patients that help secure their funding/grants/jobs, can't truly be trusted
More like Last Choice. I went to this facility feeling sick. I had to wait 2 weeks to get my visit. When I got there the woman at the window just said "name?" at me. I was taken aback but whatever. I went to see the doctor and she had no idea what was wrong with me. She tested my blood for everything possible. They took 5 vials!!! She said when we had the results she would be able to tell me what was wrong and help me to feel better. She wrote me some prescriptions for asthma and I went home. After contacting the pharmacy I found out she never sent my prescriptions. I called the office for help. I talked to someone who said they would pass on the message at 7:30am by noon they had still not called the medication in. I called several times throughout that day and the next and was hung up on, put on hold for over 10 minutes and then sent to voicemail, and lied to. I was not someone who was calling for refills but someone who couldn't breathe because they never sent my prescription!!
Almost 2 WEEKS later NO ONE had given me the results. I had called and tried to talk to the office manager but she NEVER picks up the phone. Finally, I was sent home from work because I was ill and tried to see the doctor there. The person that answered the phone said that there was no one who could see me... That is what primary care is for right? you go in when you are sick? Just crazy.
I found another doctor and needed my medical records to provide them with the information about what had been done. I called 1st choice and was told "No problem but you have to be at the window in the office before we will print them out." Then I was told that it was fine for me to just come in right then and get my records.
I went to get my records and was told at the window that it was NOT POSSIBLE FOR ME TO HAVE MY MEDICAL RECORDS. The woman at the front desk then sent me to see the manager. The manager sat with her back to me and wanted me to explain what had happened over the past 2 weeks. I'm not a fan of talking to someone's back who was very argumentative and rude and I don't think anyone else is either. She basically told me I had made up the whole thing. Just insanely rude. I asked for my records and said I had no time to talk because I had an appointment. She said she wasn't going to give them to me. I left so that I could make it on time to the other doctor's office.
After my appointment at the other office I went back for my records. The manager wanted me back in her office. I asked for my records and she said she didn't have them! Are you kidding me? I could see them on her screen. She said she would have to send for them and that there would be a fee and that I would have to wait 30 days. I am sick now. I was tested so that a doctor could treat me. Now they are withholding the reason why I am sick? I then went to the lab to ask for my results. They had tried to print them for me one day but the computer was down. I was going to ask for them when the office manager came around the corner and told me I had to leave. I informed her that I would just wait for my results. She then told me she had called the POLICE!! Seriously? I was going to just wait for them and tell them what happened but I was unsure about what they may do so I just left.
I was sure to inform the patients waiting to be seen not to go there. I hope that this review helps others avoid the kind of "treatment" I received.
About years ago, I first attended First ChoiceEvery branch of their personnel was professional, pleasant, and caring After the office manager of that time, left, the reception department went down hill fast Everything from double billing, not submitting important paperwork to doctors in a timely fashion; to rude, dismissive, argumentative, condescending and abrasively loud disrespectful speaking to things of a personal and/or private manner
Although I have nothing but positive and high praise for the doctors, practitioners, and their medical assistants; I find that *** is more than I can stomachI've made several in house complaints and found that they fall on deaf earsI personally believe that*** and her trained receptionist have no respect or care for the patients that attend -- Worst Choice --*** constantly fails to submit paperwork to doctors in a timely fashion, answer *** phone, as well as respond to messages left on *** answering machine I can go further in great detail, but I feel it would serve no real point I have come across countless reviews ( all negative ) and see that the conditions only worsenI am now aggressively searching for another healthcare physician and plan to be done with them by the end of the week Any so called care provider that employs and allows people to consistently disregard the life and serious medical needs of the very patients that help secure their funding/grants/jobs, can't truly be trusted
More like Last Choice. I went to this facility feeling sick. I had to wait 2 weeks to get my visit. When I got there the woman at the window just said "name?" at me. I was taken aback but whatever. I went to see the doctor and she had no idea what was wrong with me. She tested my blood for everything possible. They took 5 vials!!! She said when we had the results she would be able to tell me what was wrong and help me to feel better. She wrote me some prescriptions for asthma and I went home. After contacting the pharmacy I found out she never sent my prescriptions. I called the office for help. I talked to someone who said they would pass on the message at 7:30am by noon they had still not called the medication in. I called several times throughout that day and the next and was hung up on, put on hold for over 10 minutes and then sent to voicemail, and lied to. I was not someone who was calling for refills but someone who couldn't breathe because they never sent my prescription!!
Almost 2 WEEKS later NO ONE had given me the results. I had called and tried to talk to the office manager but she NEVER picks up the phone. Finally, I was sent home from work because I was ill and tried to see the doctor there. The person that answered the phone said that there was no one who could see me... That is what primary care is for right? you go in when you are sick? Just crazy.
I found another doctor and needed my medical records to provide them with the information about what had been done. I called 1st choice and was told "No problem but you have to be at the window in the office before we will print them out." Then I was told that it was fine for me to just come in right then and get my records.
I went to get my records and was told at the window that it was NOT POSSIBLE FOR ME TO HAVE MY MEDICAL RECORDS. The woman at the front desk then sent me to see the manager. The manager sat with her back to me and wanted me to explain what had happened over the past 2 weeks. I'm not a fan of talking to someone's back who was very argumentative and rude and I don't think anyone else is either. She basically told me I had made up the whole thing. Just insanely rude. I asked for my records and said I had no time to talk because I had an appointment. She said she wasn't going to give them to me. I left so that I could make it on time to the other doctor's office.
After my appointment at the other office I went back for my records. The manager wanted me back in her office. I asked for my records and she said she didn't have them! Are you kidding me? I could see them on her screen. She said she would have to send for them and that there would be a fee and that I would have to wait 30 days. I am sick now. I was tested so that a doctor could treat me. Now they are withholding the reason why I am sick? I then went to the lab to ask for my results. They had tried to print them for me one day but the computer was down. I was going to ask for them when the office manager came around the corner and told me I had to leave. I informed her that I would just wait for my results. She then told me she had called the POLICE!! Seriously? I was going to just wait for them and tell them what happened but I was unsure about what they may do so I just left.
I was sure to inform the patients waiting to be seen not to go there. I hope that this review helps others avoid the kind of "treatment" I received.