First Choice Property Inspections

This was mailed on January 28, to Hamilton, NJ First Choice Property Inspection, LLC [redacted] *** [redacted] [redacted] Home Inspector License # [redacted] [redacted] cell [redacted] Certification # [redacted] - [redacted] January 28, Reference: [redacted] [redacted] Phone: Cell - [redacted] Inspection Date and Time: Friday, August 29, @ hrs [redacted] , In response to the above referenced property and homeowner complaint: The inspection was performed on August 29, at hrsThe home is a seventeen (17) year old Cape Cod style home with a stucco front and vinyl siding at sides and rearThere was no evidence of water intrusion at the property foundMeaning visible water damage or watermarks on floor and wall finishes or on visible rough framing in basement and crawlspacesI received a call from [redacted] on November 17, asking me to look at damage he found while redecorating the foyer floorI was at the above referenced property on November 22, The finished floor and a section of wall finish was removed next to main entry door in foyerThis damage was not visible during a non-invasive home inspection as described in the NJ Standards of Practice 13:40-A copy given to [redacted] at time of inspection and is available on-line at the website of the Home Inspection Advisory CommitteeI did not admit to missing the problemI offer a 100% money back guaranty for the home inspectionThe home inspection fee was $ [redacted] has been has been offered a refund of $The home inspection fee of $and the Radon test was $I have not heard back from [redacted] other then this letter of complaint from youThank you, ____________________________________ Ed M [redacted] First Choice Property Inspection, LLC

Complaint: ***
I am rejecting this response because:
Ed contacted me offering a refund for his services but he's requiring me to sign a legal document releasing him and my realtor from any liabilityI am not signing any legal documentHe simply did not perform his duties and he absolutely stood in my house and admitted that he missed the signs of water damageThere are water stains on the stucco where the gutter was overflowing fromOnce you get on a ladder you can see goobs of caulk which is another signThe wall I opened up on the interior of the house was dark between the studs, yet another signThe pergo floor was raised up under this drywall from the water soaking in, yet another signEd verbally agreed to cover my $1,insurance deductable because he had missed all the signsHe simply agreed to his mistake at my house and further agreed to reimburse me the $1,per our phone conversationIf he agrees to the $1,I will release him from any further liability per our phone conversationIf he's simply refunding the fee for his services then I am not signing any release.
Regards,
*** ***

This was mailed on January 28, 2015 to Hamilton, NJ First Choice Property Inspection, LLC. [redacted] [redacted] ** Home Inspector License # [redacted] [redacted] cell [redacted] [redacted] [redacted] Certification...

# [redacted]-[redacted] January 28, 2015 Reference: [redacted] [redacted] [redacted] Phone: Cell - [redacted] Inspection Date and Time: Friday, August 29, 2014 @ 1300 hrs [redacted], In response to the above referenced property and homeowner complaint: The inspection was performed on August 29, 2014 at 1300 hrs. The home is a seventeen (17) year old Cape Cod style home with a stucco front and vinyl siding at sides and rear. There was no evidence of water intrusion at the property found. Meaning visible water damage or watermarks on floor and wall finishes or on visible rough framing in basement and crawlspaces. I received a call from [redacted] on November 17, 2014 asking me to look at damage he found while redecorating the foyer floor. I was at the above referenced property on November 22, 2015. The finished floor and a section of wall finish was removed next to main entry door in foyer. This damage was not visible during a non-invasive home inspection as described in the NJ Standards of Practice 13:40-15.16. A copy given to [redacted] at time of inspection and is available on-line at the website of the Home Inspection Advisory Committee. I did not admit to missing the problem. I offer a 100% money back guaranty for the home inspection. The home inspection fee was $360.00. [redacted] has been has been offered a refund of $470.00. The home inspection fee of $360.00 and the Radon test was $110.00. I have not heard back from [redacted] other then this letter of complaint from you. Thank you, ____________________________________ Ed M[redacted] First Choice Property Inspection, LLC.

Review: When in the process of purchasing a new home we hired Ed M[redacted] at First Choice Inspections to do the inspection. Once we moved in we realized pretty quickly that we had water coming in by the front door. Several contractors that came out to view the damage and give me an estimate all stated that this should have been easily identified by a home inspector. So I called Ed and he came out to view the damage. Ed quickly admitted that he missed the problem and he took responsibility for not finding the issue. My home owners covered the repair but of course I have a $1,000 deductable. Ed agreed to reimburse me for the $1,000. It's been about 2-3 weeks now and Ed is not taking or returning my calls. My last conversation with Ed involved him having an attorney draw up some sort of agreement where he's giving me the $1,000 and that he would have no further responsibility.Desired Settlement: Ed's card says "100% money back satisfaction guaranteed" right on the back. I simply want the $1,000 he promised.

Business

Response:

This was mailed on January 28, 2015 to Hamilton, NJ First Choice Property Inspection, LLC. [redacted] Home Inspector License # [redacted] cell [redacted] Certification # [redacted] January 28, 2015 Reference: [redacted] Phone: Cell - [redacted] Inspection Date and Time: Friday, August 29, 2014 @ 1300 hrs [redacted], In response to the above referenced property and homeowner complaint: The inspection was performed on August 29, 2014 at 1300 hrs. The home is a seventeen (17) year old Cape Cod style home with a stucco front and vinyl siding at sides and rear. There was no evidence of water intrusion at the property found. Meaning visible water damage or watermarks on floor and wall finishes or on visible rough framing in basement and crawlspaces. I received a call from [redacted] on November 17, 2014 asking me to look at damage he found while redecorating the foyer floor. I was at the above referenced property on November 22, 2015. The finished floor and a section of wall finish was removed next to main entry door in foyer. This damage was not visible during a non-invasive home inspection as described in the NJ Standards of Practice 13:40-15.16. A copy given to [redacted] at time of inspection and is available on-line at the website of the Home Inspection Advisory Committee. I did not admit to missing the problem. I offer a 100% money back guaranty for the home inspection. The home inspection fee was $360.00. [redacted] has been has been offered a refund of $470.00. The home inspection fee of $360.00 and the Radon test was $110.00. I have not heard back from [redacted] other then this letter of complaint from you. Thank you, ____________________________________ Ed M[redacted] First Choice Property Inspection, LLC.