First Choice Restoration, Inc.

Review: This is a dishonest company that will deceive the homeowner in order to get business. I called this company because they work with the plumbing company that I was doing business with (and them only because my home warranty chose them). The two companies obviously have a business plan in mind before they get to you. Because there was mold present in the wall near the leak the plumber was hired to repair, the plumber told me that he could not do the repair until I had "certification from a licensed professional" that the mold was removed. He referred me to 1st choice and said that they could come out and do a free estimate. The first thing the technician wanted to see was my home owner's policy so we went over it. At no time was I told that if I agreed to "hire" them that the appointment was now an "emergency appointment" and never told how much that charge was, it was astronomical I found out later. Then the tech wasted no time at all bringing their industrial machine into my home. Although I was very hesitant through this whole meeting, the tech was eager to get my business and there was no disclosures of how much anything cost or if my insurance would even cover it. Although I used bad judgement in signing the work authorization and not asking more questions beforehand. The company is not honest enough to disclose things up front or to wait until you have spoken to your insurance company. They are eager to get business at any cost and they charge outrageous fees. I guess the insurance companies are willing to pay the exorbitant rates so that makes it ok for them to charge homeowners outrageous fees too.

I got charged $600 for the appointment and having the machine in my home with no work whatsoever being performed. The insurance company was never involved in the matter. This charge is to me personally.Desired Settlement: Reduce the amount I owe to a fair rate. I would be willing to pay them $200 for having the machine for 1 1/2 days.

Also, having a policy in place that companies like this one are required to disclose specific costs and fees to the homeowner before they can charge them and a disclaimer that it is in the homeowner's best policy not to sign a work authorization until speaking with the insurance company.

I was very impressed from the 1st day the technicians came out to my home. They responded in a timely matter when my a/c started leaking from my ceiling into my master bedroom. The technician helped me with my insurance claim and the adjuster. My home was back to normal within 7 days from the time they started to dry out and putback all the drywall and paint.