First-Citizens Bank & Trust Company

Dear Sir or Madam:[redacted]P.O. Box [redacted]Raleigh, NC 27611-7131Phone: [redacted]Fax: [redacted]www.firstcitizens.comThis letter is in response to Ms. [redacted]'s complaint against First-Citizens Bank &Trust Company which she filed with your office on approximately April 27,...

2015.Due to privacy reasons, it is our policy not to share with the Revdex.com anydetails of a customer's specific relationship with the Bank or of our resolution of anyissues concerning a customer's account raised in a complaint that your organizationforwards to us. We will, however, investigate the issues raised in Ms. [redacted]'scomplaint and respond directly to her when our investigation is complete.Thank you for giving us the opportunity to respond to your office regarding thiscomplaint. Please feel free to contact me if you have any further questions.Sincerely,
[redacted]. [redacted]Executive Assistant

Complaint: [redacted]I am rejecting this response because:I [redacted] waive my privacy rights at first citizens bank for the Revdex.com to investigate the matters discussed.I feel they are not taking care of this matter since this has been going on since February. I also feel this has happened before and need s to be adressed by an outside organization. Sincerely,[redacted]

First Citizens Bank and Trust Company provides a [redacted] Card. They did not provide a statement in November (via [redacted] or electronically). In December I was charged a penalty an interest for November without a bill. A request to First Citizens Bank & Trust Company to provide the November itemized bill and correct the fees and penalties has gone without comment for a month.Additionally, the reason for using the card is flight mileage. Correct credit has not been applied since July 2014. A letter detailing the concerns was returned unopened.Desired SettlementCredit the card for the charges and interest.Provide an itemized November statement.Correct the mileage credit.Business Response A letter was mailed to [redacted] on January 15, 2015 addressing the issue.

On December 10th, 2015, I went in to the First Citizens Bank main branch in Jacksonville, NC. I spoke with [redacted] and told her I would be moving across the country. She said that she would show in the system that I was moving so my card would not be flagged for fraudulent charges. Lo and behold, half way through the United States, I received a call from the Fraudulent charges department saying my card was going to be suspended. I told the person I spoke to that my moving should have been put in the system and she confirmed that there was no note. After a very lengthy conversation, my card was reactivated. On February 24th, 2016, while at the grocery store, my card was declined. I had checked before going to the store that there were enough funds in my account to cover the bread and milk I needed to buy. There was no alerts on my account. I called Customer Service and after a 30 minute search, the lady I spoke with found (she said that there was not proper documentation in the system to show why my card had been declined and had to call numerous people to find the cause) that my account had been terminated by Ms. [redacted] When I asked why as my account has always been in good standing, she called the branch and was told that [redacted] had terminated my account because of issues with my husband's account and that the funds would be mailed to me in the form of a cashier's check. My husband and I have separate financing; I have nothing to do with his account and he has nothing to do with mine. I was given NO warning of these issues or that my account would be terminated. My online banking still shows that there are no issues with my account.Desired SettlementI would like the funds put back in my account and my account reactivated. I also would like for [redacted] to not have any further contact with myself or my account with First Citizens Bank.Business Response Consumer Response The response received from First Citizens was that they cannot give "personal information" to the Revdex.com. After the events stated by myself on February 26th, 2016, I have tried again to resolve this issue. Corporate First Citizens, when called, cannot tell me why my account was closed out and the branch will not speak with me. I was able to get in touch with someone through the First Citizens Facebook page and was told someone would contact me that day. It has been nearly 48 hours with still no response. When asked when I would be contacted, the representative through Facebook told me "soon". I have tried applying at other banks in my area but am being denied because of what the branch has done to my account. I would like my funds sent to me along with a note on company letterhead stating that the reason my account was closed out was due to unethical reasons by [redacted] This has been an enormous hassle and I am considering never using a banking service again if my money will be held ransom for petty reasons.Final Business Response