First Citizens Bank & Trust

Review: I deposited my paycheck on Friday August 29, and if Im not mistaken I had checked my account balance a few times that week to make sure I wouldnt be overdrawn because I realized that I was pushing it kind of close. My account was not in the negative and I had no pending transactions at that time?? On Tuesday I went and closed out an account at another bank because it wasn't local for me anymore and I deposited that money into my first First Citizens Bank & Trust account which at the time had an account balance of 141.89...again it was not in the negative but the next morning I noticed the overdraft charge and I can't seem to get a reasonable explanation for, because the one that I was given that is attached to the end of the documentation is absurd, because any transactions that I made on Friday were done AFTER I made my deposit that WAS posted on the same day as it usually is every other Friday when I deposit my check, so anything posted to my account the next business day should have had clearance. $144 is a lot of money to just be missing out of someone's account with no logical explanation and I am definitely going to pursue this until someone can provide me with detailed documentation to support this charge.Desired Settlement: DesiredSettlementID: Other (requires explanation)

My money need to be credited back to my account if no one can provide me with valid explanation with the documentation supporting the claim, because the documentation that I have does not support tbe action taken against my account.

Business

Response:

Dear Sir or Madam:This letter is in response to [redacted] complaint against First-Citizens Bank &Trust Company which she filed with your office on approximately September 4, 2014.Due to privacy reasons, it is our policy not to share with the Revdex.com anydetails of a customer's specific relationship with the Bank or of our resolution of anyissues concerning a customer's account raised in a complaint that your organizationforwards to us. We will, however, investigate the issues raised in [redacted]complaint and respond directly to her when our investigation is complete.Thank you for giving us the opportunity to respond to your office regarding thiscomplaint. Please feel free to contact me if you have any further questions.Sincerely, [redacted]

Review: I had my account checking account for 32 years I had a few problems now [redacted] wants to close my accout she had it out for me an my checking account since the last time I contacted the Revdex.com on first citizens. I'm 75 years old an I have been with fc even when they had problems with online banking, error s , an mistake they have made with in the bank I never left after 32 years now you all wants to throw me out like yesterday's old trash whatever happened to customer service an satisfaction. We all make mistake an at my age I think I'm entitled to a few . I would like to speak to someone [redacted] then a debit exceptions systems was place on my account it took 2 days before I could receive my ssi check I ccouldn't by food or get my medication its like I'm being bullied an push around this is how someone get treat after 32 yearsDesired Settlement: DesiredSettlementID: Other (requires explanation)

Leave my account opened

Business

Response:

Dear Sir or Madam:This letter is in response to [redacted] complaint against First-Citizens Bank & TrustCompany which she filed with your office on approximately October 16,2014.Due to privacy reasons, it is our policy not to share with the Revdex.com anydetails of a customer's specific relationship with the Bank or of our resolution of anyissues concerning a customer's account raised in a complaint that your organizationforwards to us. We will, however, investigate the issues raised in [redacted]complaint and respond directly to her when our investigation is complete.Thank you for giving us the opportunity to respond to your office regarding thiscomplaint. Please feel free to contact me if you have any further questions.Sincerely, [redacted]