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First Citizens Bank

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First Citizens Bank Reviews (9)

During the application process, which was not user friendly is where my issue started and its still a horrible experience for me During the application process, which was not user friendly is where my issue started and it's still a horrible experience for mePayments were required ( I expected), long story short I must have fat fingered a number during the first two payments by mistake, the 3rd payment I learned was successfulWell the first two payments returned as "No Account Found" and your staff Luis and Jazmin pretty much made me feel as if I was unimportantThey handled this entire situation as if "Oh well, your problem not ours,"There engagement and resolution was nonchalant Jazmin in one sentence stated my payments returned as No Account found and then said NSFI stated there is no way as there is plenty of money in my account Long story short I did Not purposely [redacted] finger my accountWhy would I do that it was clear it was a mistake that was not purpose wa

We sent a letter to him on June 2, and enclosed a copy of the letter responding to NCCOB dated 5/11/

Re: Complaint # ***Name of Complainant: *** ***Dear Sir or Madam:This letter is in response to *** ***'s complaint against First-Citizens Bank & Trust Company which was filed with your office.Due to privacy reasons, it is our policy not to share with the RevDex.com any details of a customer's specific relationship with the Bank or of our resolution of any issues concerning a customer's account raised in a complaint that your organization forwards to usWe will, however, investigate the issues raised in the complaint and respond directly to Michell *** when our investigation is complete.Thank you for giving us the opportunity to respond to your office regarding thiscomplaintPlease feel free to contact me if you have any further questions

In July of my father, Steve Tiscareno and I leased an apartment with Wind Dance Apartments in Carrollton, TexasIn February of this year we contacted Wind Dance management and said that we were looking to purchase a homeWe asked that if we found one, and if Wind Dance had someone who wanted to move in, could we work together to find a mutually agreed upon date to move out and be forgiven any remaining months in our leaseThe response we received was, "Yes." We continued to communicate with management, and when we found a house, we and the management of Wind Dance agreed upon a date that we would move out so that the apartment could be readied for new tenantsAll seemed to progress well until we received a final statement indicating that we had been charged an early termination fee, referred to as a "Reletting Fee." I looked at our contract and found the following: "You'll be liable for a reletting charge of if you: (A) fail to move in, or fail to give written move-out notice

On November 23, 2017, *** had successfully processed a return of my iPhone 7Plus for the amount of $Once the return was processed by ***, I received an email from First Citizens Bank (***s banking agent for iPhone loans) that the refund process will take anywhere from 5-business daysOn December 6, I called in to check on the status of the my refund and found out that it was not yet processedI spoke to Juan (badge number ***) and stated that the refund of will be refunded based on the same payment source as it was charged (which was payments on credit card including the inital pament I made is the store) and payments on my checking account) Then when he went to check on the status of when the refund was to be processed, he changed the story and stated that they will be cutting a check for $which includes the inital payment and the last payments which contradicted the banks policy of refunding based on paymentWhen asked about why the check wa

During the application process, which was not user friendly is where my issue started and its still a horrible experience for me
During the application process, which was not user friendly is where my issue started and it's still a horrible experience for mePayments were required ( I expected), long story short I must have fat fingered a number during the first two payments by mistake, the 3rd payment I learned was successfulWell the first two payments returned as "No Account Found" and your staff Luis and Jazmin pretty much made me feel as if I was unimportantThey handled this entire situation as if "Oh well, your problem not ours,"There engagement and resolution was nonchalant Jazmin in one sentence stated my payments returned as No Account found and then said NSFI stated there is no way as there is plenty of money in my account Long story short I did Not purposely *** finger my accountWhy would I do that it was clear it was a mistake that was not purpose wa

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
They have not contacted me at all They will not take my phone calls
Regards,
*** ***

This letter is in response to Mr*** complaint against First-Citizens Bank & TrustCompany which was filed with your office.Due to privacy reasons, it is our policy not to share with the Revdex.com anydetails of a customer's specific relationship with the Bank or of our resolution
of anyissues concerning a customer's account raised in a complaint that your organizationforwards to usWe will, however, investigate the issues raised in the complaint andrespond directly to Mr*** when our investigation is complete.(The same complaint was filed with the NCCOB on or about May 4, A responseletter was sent to Mr*** on May 4, 2017.)Thank you for giving us the opportunity to respond to your office regarding thiscomplaintPlease feel free to contact me if you have any further questions.Sincerely,*** ** ***Executive Assistant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

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Address: 835 Pearl St, La Jolla, California, United States, 92037

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