First Class Auto Service

After reading the good reviews online, my Husband and I chose to take our car to First Class Auto to have a left wheel bearing replaced. We believed at the time a wheel bearing was not covered under warranty, so did not initially take it to the dealership. We dropped the car off to [redacted] with no concerns and picked it up a few hours later after being told the bearing was replaced and we were all set. While driving away, the bearing noise was quieter, but I still felt something was off. A week or so went by and the noise got louder again, similar to how it originally sounded before the bearing was "replaced." We believed this was a different issue, so we brought it to the car dealership because if it is power train, it would be covered under warranty. We did not tell the dealership about the wheel bearing, and they came back with the left wheel bearing & right oil boot as being defective.

I called [redacted] and explained it still sounds like the bearing is bad & that the dealership came to the same conclusion; he said to bring it back in, which we immediately did. We brought the car to [redacted] on a Friday, but received a phone call from [redacted] Saturday that he has driven the car all around and cannot hear any noise and does not think anything is wrong with the car. My Husband and I drove with both [redacted] and his mechanic [redacted] who still denied anything is wrong. We insisted he replace it, especially after the dealership mechanic also believing the bearing is bad.

[redacted] said he would wait until 3pm that day for the part to arrive (which I do not know why he didn't already order the part since we scheduled to bring the car in on Friday) and if it does not arrive before he leaves, he will call us to let us know so we can either pick the car up or leave it until Monday at his shop. [redacted] never called, so now we are left without a car until Monday morning unexpectedly.

We pick up the car Monday evening and [redacted] says he replaced it, but now believes it is not the left bearing, but the right bearing. He said he has thought it was the right bearing all along. By this point, [redacted] said he has replaced the left bearing 2 times. My Husband and I decided at this point, we would just take it back to the dealership and see what they find.

The dealership now finds both the left & right oil boots to be busted, the left hub now bent and the left bearing still bad. We decided to just have them fix everything and be done with it. The next day, we received a phone call from the dealership saying they proceeded to replace the left wheel bearing and found the "Original manufacturers bearing," meaning, [redacted] never replaced the left bearing with his after market part- TWICE.

We brought this information, paperwork and pictures directly back to [redacted] to show him the evidence and request a refund for the work he never did. After much arguing and denial, he refunded us for the wheel bearing we initially paid for. As for the 2 busted oil boots and bent hub, he denies having anything to do with that and would not pay for the damages.

In the end, we felt we were not treated right, lied to and taken advantage of. Never at anytime did we act out of line or melodramatic with [redacted], considering the circumstances of our situation. But I cannot say that [redacted] handled it well, it was very difficult to converse with him without [redacted] becoming defensive and upset with us, the CUSTOMERS.

I am a driver for a sedan company. I dropped off a customer at this location for her to get her car. To access this garage you have to enter it through an alley way. I pulled in there, and dropped her off. I had to back out to leave this faculty. I backed out ,then pulled forward. A car pulled in the alley way and blocked me from leaving. ,and pointed with his finger, he wanted to go the direction I just came from. I in turn point the direction I wanted to go. He Flew out off his car, like some bully. Told me if I didn't move my car, he was going to flatten my tires.. He called me all sorts of vulgar words. I told him I wanted to see his manager. He said I was to leave his property. Funny thing I would have if he didn't block me in. ( His name is Tom). I spoke to the man behind the desk. I told his the situation, and told him his employee is an a hole. So I meet the manager, and the lady I drooped off walked out behind him. The employee was so loud and vulgar, the lady I dropped off even said" you need to calm down, all this gentleman was trying to do was leave, before you blocked him in" This was the worst treatment any individual should have to endure. I will definitely share me experiences with everyone I meet. NO one should ever have to use this place. Sincerely, [redacted]