First Class Carpet & Upholstery Cleaning

My name is [redacted] I am writing this report on behalf of my parents [redacted] (###-###-####, [redacted] ) Back on January 6, Mrand Mrs [redacted] hired Howard A [redacted] of Champion Waterproofing Inc., Lowry Ave., Pittsburgh, (###-###-####), for the amount of $4,100.00, to install a weeping well and sump pump system within the basement of their home at [redacted] Pittsburgh, PA, MrA [redacted] was also hired to install window wells around two basement windows The [redacted] ’s had numerous problems with the contracted job The most notable unacceptable problem was that the new portion of the cement floor was installed several inches out of level with the existing cement floor The unlevel floor has not allowed the [redacted] ’s to complete restoration activities in their basement MrAl [redacted] ’s first resolution was to shin the furniture and that was unacceptable MrA [redacted] agreed to jack hammer the faulty cement and re-pour a new level floor Since that time MrA [redacted] will no longer take phone calls from the [redacted] Family; therefore the [redacted] ’s are asking for the full refund of $4,in order to hire another contractor to take the unlevel floor out and install a new properly level floor Mrand Mrs [redacted] are prepared to take this issue to court for failure to fulfill the contract, and at that time, the [redacted] ’s will be asking for double, or triple the original amount paid, or the highest amount the courts will allow This letter addresses MrA [redacted] ’s response to the complaint In MrA [redacted] ’s letter he admits that his crews improperly installed the weeping well system he was contracted to install MrA [redacted] also admitted in his letter that the holes were improperly drilled into the basement walls At that time MrA [redacted] ’s solution was to have the [redacted] ’s use wooden shins to prop up the furniture to make it level Also at that time months ago MrA [redacted] also offered to completely remove the entire system and then reinstall it at no cost In the letter MrA [redacted] has again offered to reinstall the entire system for no cost (but this time with no warranty) After agreeing months ago to reinstall the system properly MrA [redacted] stopped taking Mr [redacted] ’s phone calls MrA [redacted] gave Mr [redacted] his personnel cell phone number and again MrA [redacted] stopped taking Mr [redacted] ’s calls This situation has been going on for almost a year so it is clear that MrA [redacted] has not fulfilled his contract The [redacted] ’s recently hired a new contractor to remove all of MrA [redacted] ’s faulty work The unlevel cement floor was hammered and removed The new contractor found that MrA [redacted] ’s crews did in fact improperly drill holes too high in the basement walls The new contractor also discovered that MrA [redacted] ’s crews improper installed the wrong product beneath the unlevel cement MrA [redacted] ’s crews also installed the wrong product on the walls MrA [redacted] ’s crews also improper removed the electrical outlets and left them in a hazardous way In summary MrA [redacted] ’s company has not fulfilled their contract with the [redacted] family MrA [redacted] has refused to return to fix the faulty system and no longer takes Mr [redacted] ’s calls Mr [redacted] had no choice but to hire a new contractor to remove the faulty and dangerous system that MrA [redacted] ’s crews had installed After 1-year it is clear MrA [redacted] has no intention of fulfilling his contract; therefore, Mr [redacted] insists that his $4,be returned immediately Failure to return Mr [redacted] ’s $4,for breach of contract will result in Mr [redacted] seeking to regain that money in court At that time Mr [redacted] will be asking for double or triple that amount, or the highest amount the law will allow Mr [redacted] is prepared to present all this evidence in count to demonstrate MrA [redacted] ’s gross negligence, endangerment, and disregard for the safety of the [redacted] family Mr [redacted] will give MrA [redacted] hours to comply and return the $4, In Addition Mr [redacted] is prepared to notify all the agencies responsible for overseeing MrA [redacted] ’s contractor licenses

As I stated in my previous letter, I never did not return a phone call from the [redacted] Again, I asked everyone to check the phone number that they are using because it is certainly not my cell phoneSecondly, the system that was supposedly "improperly installed" was not wet or damp during the wettest June in Pittsburgh history, and again when the [redacted] area got inches of rain in one hourIf all these egregious errors were made and the improper materials were used (as stated in the [redacted] ' letters), it is amazing that they never once got water in these episodesThe slight taper that was put in the floor was a necessary technique to make the system be able to handle a high volume of water during these rain storms We certainly are not willing to refund any money whatsoever on a system that never had a problemIn my last discussion with Mr [redacted] , I did say that would make an attempt to re-cement the floor at a lesser slope if was possible without risking the basement floodingThat was the last time heard from Mr [redacted] until received his letter from the Revdex.com.Thank You Howard J A [redacted] President

7-10-To Whom It May Concern: Howard had the opportunity to inspect the problem at [redacted] on 7-9-He spoke with [redacted] and they both came up with a plan to solve her problem with water in the crawl spacePlease call with any questions ###-###-####Thank You, [redacted] ManagerID [redacted]

7-1-15To Whom it May Concern: Champion Waterproofing has a scheduled appointment with [redacted] on 4-9-with the owner of Champion [redacted] Please call with any questions ###-###-####.Sincerely [redacted] ManagerID # [redacted]

Dear *** ***This is our response to the complaint we received ID *** *** ***Please note the owner Howard A*** was out to visit Mrs*** on Monday July 24th to access her problems she stated in the complaintMrA*** and Mrs*** came to an agreement we are
going to install a 70ft down spout at no charge to her.The two electric outlets are being installed July 27, by our certified electrician James B***.Mrs*** verbally agreed on Monday July 24th upon completion of the work she is satisfied with the job, and no longer concerned with the other issues in her complaint.Sincerely, Howard J A***President

Champion Waterproofing, Inc *** *** ***
*** ** *** March 22,2018*** *** *** *** ***
*** ** *** Ref# ***ChampionWaterproofing, Inc received a call from Mr*** on March 1, with their complaintThe owner of Champion Waterproofing Howard A*** went out on
March 8, to assess the complaintHoward immediately sent our foreman Dave to correct the following issues on March 9, Dave installed the membrane footage as per our agreement, cleaned the entire basement, fixed the ruts in the yard, cleaned wine cellar and removed all debris from their residenceChampion also took off Three Hundred Fifty Two dollars off their original contractWe contacted Mr*** after all the above was completed, He was completely satisfied with our resultsThank you,Howard * A***President

I have reviewed the response made by the business in reference to complaint ID *** The resolution is still pending however contact with the owner is continuing.
Regards,
*** ***

To Whom It May Concern: This letter is in response to the complaint filed at your office that I was made aware of last week. There was a delay in receiving the complaint. I have been inquiring via email with the customer about the phone number they were using to contact me. {with no response) l...

would like you to inquire if possible, the number they were using to reach me. My office staff nor myself has received any messages from these folks in many months. Mr. [redacted] had my personal cell phone and used it many times right after the job was installed, but it has been quite some time since I have received any phone calls. The first complaint we received was that the concrete had small cracks in it. I told Mr. [redacted] that this was normal. All of our jobs do that because it is a patch, and it will shrink slightly as it cures. It is not a worry because it has a plastic vapor barrier under it so no moisture will bleed through it. This was not acceptable to him so we went out and put a coat of epoxy sealer on the cement. (a practice that we have never needed to do for any of our other 10,000 customers) The second complaint was that the epoxy was to tacky. So we went out and scraped it off. Wow, months fater the slope of the concrete is an issue. I have never received a call about this one, I will explain why this slight taper is needed. This was not accidental or poor workmanship, it is a necessary part of this inside French drain. Inside French drains use weep holes on the base of the wall to drain the concrete blocks. That water runs on top of the footer to then enter the pipe. Gravel is installed on top of the footing so the water has a route to make it to the drain. {see drawings) If we find a thin floor we must have enough gravel on the footer so the water does not run out onto the floor. The job is done correctly, that is why there is no mention of water in these letters. The Pgh area set records for rainfall in June of 2015, and this particular part of Pgh where this home is located had a massive amount of rain last month. It was the lead story on the news. (3-4 inches of rain in 1 Hr) This basement was perfectly dry. However amazingly we still have a dissatisfied customer. The only thing l can do to get a flat floor is one of two options. The first is to open up the whole system and jackhammer the edge of the footer off to make room for the needed gravel {#3} or take most of the gravel off the footing. However most likely it will leak on big rains. Mr. [redacted] would have to sign a waiver for structure damage and or no water guarantee. This work would be at zero charge. This is the ONLY way I can make a reasonable attempt to resolve this matter. If this is not an acceptable offer we will be looking forward to defending ourselves in court with this perfectly dry basement.SincerelyHoward J A[redacted] President

As I stated in my previous letter, I never did not return a phone call from the [redacted]. Again, I asked everyone to check the phone number that they are using because it is certainly not my cell phone. Secondly, the system that was supposedly "improperly installed" was not wet or damp during the wettest June in Pittsburgh history, and again when the [redacted] area got 3 inches of rain in one hour. If all these egregious errors were made and the improper materials were used (as stated in the [redacted]' letters), it is amazing that they never once got water in these episodes. The slight taper that was put in the floor was a necessary technique to make the system be able to handle a high volume of water during these rain storms We certainly are not willing to refund any money whatsoever on a system that never had a problem. In my last discussion with Mr. [redacted], I did say that 1 would make an attempt to re-cement the floor at a lesser slope if was possible without risking the basement flooding. That was the last time 1 heard from Mr. [redacted] until 1 received his letter from the Revdex.com.Thank You Howard J A[redacted] President

7-10-15 To Whom It May Concern:...

Howard had the opportunity to inspect the problem at [redacted] on 7-9-15. He spoke with [redacted] and they both came up with a plan to solve her problem with water in the crawl space. Please call with any questions ###-###-####. Thank You,  [redacted] ManagerID [redacted]

My name is [redacted].  I am writing this report on behalf of my parents [redacted] (###-###-####, [redacted]).  Back on January 6, 2015 Mr. and Mrs. [redacted] hired Howard A[redacted] of Champion Waterproofing Inc., 1216 Lowry Ave., Pittsburgh, (###-###-####), for the amount of $4,100.00, to install a weeping well and sump pump system within the basement of their home at [redacted] Pittsburgh, PA, 15209.  Mr. A[redacted] was also hired to install window wells around two basement windows.  The [redacted]’s had numerous problems with the contracted job.  The most notable unacceptable problem was that the new portion of the cement floor was installed several inches out of level with the existing cement floor.  The unlevel floor has not allowed the [redacted]’s to complete restoration activities in their basement.  Mr. Al[redacted]’s first resolution was to shin the furniture and that was unacceptable.  Mr. A[redacted] agreed to jack hammer the faulty cement and re-pour a new level floor.  Since that time Mr. A[redacted] will no longer take phone calls from the [redacted] Family; therefore the [redacted]’s are asking for the full refund of $4,100.00 in order to hire another contractor to take the unlevel floor out and install a new properly level floor.  Mr. and Mrs. [redacted] are prepared to take this issue to court for failure to fulfill the contract, and at that time, the [redacted]’s will be asking for double, or triple the original amount paid, or the highest amount the courts will allow.  This letter addresses Mr. A[redacted]’s response to the complaint.  In Mr. A[redacted]’s letter he admits that his crews improperly installed the weeping well system he was contracted to install.  Mr. A[redacted] also admitted in his letter that the holes were improperly drilled into the basement walls.  At that time Mr. A[redacted]’s solution was to have the [redacted]’s use wooden shins to prop up the furniture to make it level.  Also at that time months ago Mr. A[redacted] also offered to completely remove the entire system and then reinstall it at no cost.  In the letter Mr. A[redacted] has again offered to reinstall the entire system for no cost (but this time with no warranty).  After agreeing months ago to reinstall the system properly Mr. A[redacted] stopped taking Mr. [redacted]’s phone calls.  Mr. A[redacted] gave Mr. [redacted] his personnel cell phone number and again Mr. A[redacted] stopped taking Mr. [redacted]’s calls.  This situation has been going on for almost a year so it is clear that Mr. A[redacted] has not fulfilled his contract.  The [redacted]’s recently hired a new contractor to remove all of Mr. A[redacted]’s faulty work.  The unlevel cement floor was hammered and removed.  The new contractor found that Mr. A[redacted]’s crews did in fact improperly drill holes too high in the basement walls.  The new contractor also discovered that Mr. A[redacted]’s crews improper installed the wrong product beneath the unlevel cement.  Mr. A[redacted]’s crews also installed the wrong product on the walls.  Mr. A[redacted]’s crews also improper removed the electrical outlets and left them in a hazardous way.  In summary Mr. A[redacted]’s company has not fulfilled their contract with the [redacted] family.  Mr. A[redacted] has refused to return to fix the faulty system and no longer takes Mr. [redacted]’s calls.  Mr. [redacted] had no choice but to hire a new contractor to remove the faulty and dangerous system that Mr. A[redacted]’s crews had installed.  After 1-year it is clear Mr. A[redacted] has no intention of fulfilling his contract; therefore, Mr. [redacted] insists that his $4,100 be returned immediately.  Failure to return Mr. [redacted]’s $4,100 for breach of contract will result in Mr. [redacted] seeking to regain that money in court.  At that time Mr. [redacted] will be asking for double or triple that amount, or the highest amount the law will allow.  Mr. [redacted] is prepared to present all this evidence in count to demonstrate Mr. A[redacted]’s gross negligence, endangerment, and disregard for the safety of the [redacted] family.  Mr. [redacted] will give Mr. A[redacted] 48 hours to comply and return the $4,100.  In Addition Mr. [redacted] is prepared to notify all the agencies responsible for overseeing Mr. A[redacted]’s contractor licenses.

Subject:Final Letter to Revdex.comThe following report documents the events of Champion Waterproofing and Howard A[redacted]’s gross negligence, endangerment, and disregard for the safety of the [redacted] family.As of December 5, 2015, Mr. A[redacted] has never fulfilled the contract paid by the [redacted] family for $4,100.00 to install a weeping well system in the home.In addition it has been discovered by the [redacted] that the windows were not properly installed by Mr. A[redacted].The [redacted] family have now had Mr. A[redacted]’s improperly installed weeping well system and unlevel cement floor replaced by a competent contractor and a new level cement floor has been installed.Mr. A[redacted]’s improper building materials have been removed and the misplaced holes in the basement walls have also been repaired by a competent contractor.Mr. A[redacted]’s improperly installed basement windows have also been reinstalled properly by a competent contractor.My name is [redacted](###-###-####,[redacted]).I am writing this report on behalf of my parents [redacted](###-###-####,[redacted]).Back on January 6, 2015 Mr. and Mrs. [redacted] hired Howard A[redacted] of Champion Waterproofing Inc., 1216 Lowry Ave., Pittsburgh,(###-###-####), for the amount of $4,100.00, to install a weeping well and sump pump system within the basement of their home at [redacted] Pittsburgh, PA, 15209.Mr. A[redacted] was also hired to install window wells around two basement windows.The [redacted]’s had numerous problems with the contracted job.The most notable unacceptable problem was that the new portion of the cement floor was installed several inches out of level with the existing cement floor.The unlevel floor has not allowed the [redacted]’s to complete restoration activities in their basement.Mr. A[redacted]’s first resolution was to shin the furniture and that was unacceptable.Mr. A[redacted] agreed to jack hammer the faulty cement and re-pour a new level floor.Since that time Mr. A[redacted] will no longer take phone calls from the [redacted] Family; therefore the [redacted]’s are asking for the full refund of $4,100.00 in order to hire another contractor to take the unlevel floor out and install a new properly level floor.Mr. and Mrs. [redacted] are prepared to take this issue to court for failure to fulfill the contract, and at that time, the [redacted]’s will be asking for double, or triple the original amount paid, or the highest amount the courts will allow.
This letter addresses Mr. A[redacted]’s response to the complaint.In Mr. A[redacted]’s letter he admits that his crews improperly installed the weeping well system he was contracted to install.Mr. A[redacted] also admitted in his letter that the holes were improperly drilled into the basement walls.At that time Mr. A[redacted]’s solution was to have the [redacted]’s use wooden shins to prop up the furniture to make it level.Also at that time months ago Mr. A[redacted] also offered to completely remove the entire system and then reinstall it at no cost.In the letter Mr. A[redacted] has again offered to reinstall the entire system for no cost (but this time with no warranty).After agreeing months ago to reinstall the system properly Mr. A[redacted] stopped taking Mr. [redacted]’s phone calls.Mr. A[redacted] gave Mr. [redacted] his personnel cell phone number and again Mr. A[redacted] stopped taking Mr. [redacted]’s calls.This situation has been going on for almost a year so it is clear that Mr. A[redacted] has not fulfilled his contract.
The [redacted]’s recently hired a new contractor to remove all of Mr. A[redacted]’s faulty work.The unlevel cement floor was hammered and removed.The new contractor found that Mr. A[redacted]’s crews did in fact improperly drill holes too high in the basement walls.The new contractor also discovered that Mr. A[redacted]’s crews improper installed the wrong product beneath the unlevel cement.Mr. A[redacted]’s crews also installed the wrong product on the walls.Mr. A[redacted]’s crews also improper removed the electrical outlets and left them in a hazardous way.
In summary Mr. A[redacted]’s company has not fulfilled their contract with the [redacted] family.Mr. A[redacted] has refused to return to fix the faulty system and no longer takes Mr. [redacted]’s calls.Mr. [redacted] had no choice but to hire a new contractor to remove the faulty and dangerous system that Mr. A[redacted]’s crews had installed.After 1-year it is clear Mr. A[redacted] has no intention of fulfilling his contract; therefore, Mr. [redacted] insists that his $4,100 be returned immediately.Failure to return Mr. [redacted]’s $4,100 for breach of contract will result in Mr. [redacted] seeking to regain that money in court.At that time Mr. [redacted] will be asking for double or triple that amount, or the highest amount the law will allow.Mr. [redacted] is prepared to present all this evidence in count to demonstrate Mr. A[redacted]’s gross negligence, endangerment, and disregard for the safety of the [redacted] family.Mr. [redacted] will give Mr. A[redacted] 48 hours to comply and return the $4,100.In Addition Mr. [redacted] is prepared to notify all the agencies responsible for overseeing Mr. A[redacted]’s contractor licenses.

7-1-15To Whom it May Concern:       Champion Waterproofing has a scheduled appointment with [redacted] on 4-9-15 with the owner of Champion [redacted]. Please call with any questions ###-###-####.Sincerely [redacted] ManagerID #[redacted]